Sana Commerce Reviews

For someone being responsible for the ERP, the direct integration is no doubt the most valuable aspect of SANA's solution. Automatic sync of all the necessary information such as customer accounts, item atock and prices etc is definitely making everyone's life easier. Personally, I can't imagine amount of work and effort that have to be put in the solutions that do not have direct ERP integration. Updating your stock levels for example, blocks manpower that could be used elsewhere. The sales campaignes can be easily planned and managed beforehand, with correct discount being automatically applied and visible in the shop on the chosen time and date. The same as managing your customer assortment for your B2B and B2C customers.

The biggest pro for the solution is also a con to some extent. When all the data in the e-commerce is directly integrated into ERP you must be sure that all the processes and information on the ERP side are correct and set up in the right way for your customers to use it.

The Sana Commerce product is well laid out and easy to use. The Sana team are very attentive and helpful with queries and questions. Due to the nature of our business we have needed very specific modifications and the developers always deliver to a high standard.

There could be wider range of "ready-to-go" applications or connections rather than needing to add/integrate some of them. I find the "help" section and documentation could be better. I often search within the help area before reaching out, but my answer is sometimes not there. Or it is there but not returned when using search function.

The usage and maintenance of a product catalogue is very important for us. After cleaning and updating our master data, we were able to publish the relevant data to our customers. Now we were able to stop sending product- and price list to our customers.

For us it is important to have a smooth portal for interaction to our customers. Seamless integration with CRM, ERP and PIM is very important without having complex integration solutions.

It is simple to implement and provides strong linkage to our back office system

On this version, the ability / expense involved in customizing the user interface. This is only a problem with our B2C environments, not with our B2B sites

In our experience, Sana works best. Sana has really worked well for us. We hardly have any errors that needs to be debugged. Our IT department is not wasting resources doing maintenance of the platform. Due to the ERP integration we almost never experience any orders errors. We can focus fully on making the customers happy and optimizing the web store. Sana always make suggestions that work best for our customers. They are always able to come up with a solution that helps us out. For example on-site search is really working well for us based on improvements Sana Commerce did, customers that search are converting at 13% compared to customers that do not search converting at 1-2%

When we initially started with Sana, there is an expense to set it all up and IT gets involved, but Sana makes it all easy after that.

It is a good software, with good price, and great conexion with SAP

They require to work on SEO, and improve options

Very Mobile friendly and easy to use, Most of the 3rd party addon are built-in and easy to deploy

Its expensive, Take long time to do custom modification

The in site editor is great! The platform's ease of use, integration with our NAV ERP, and the consistency\uptime. We rarely have issues and if we do we get immediate notifications that are generally telling us something's wrong on our end with our ERP or connectivity. Sana's customer support and our account manager are as good as it gets and we could not be more please with the support we've been given throughout the relationship.

The framework is complex as is the learning curve.

Hi Tracy, It's great to hear that our built-in integration between your NAV ERP and Sana Commerce's web store is running smoothly. We know how important this integration is to keep your store operating as seamlessly as possible! Please feel free to leave any suggestions or additional feedback with your CSM or via our support site. We love hearing from our customers! Kind regards, Michiel Schipperus, CEO

The site looks clean and feels great to use, very quick thanks to some recent updates. Feedback from our customers has been excellent and it has really helped to improve our online presence. The integration with our ERP is perfect and saves a huge amount of time and errors.

Not sure how it could be implemented, but easier access to the CSS might help to tweak to design of some elements.

Hi Tim, Thank you for your review! It's great to hear that your website has been improving your online presence and that you've been able to connect with your customers in this way! Did you know you can share your ideas in Sana Online Help with our product team? I want to encourage you to do so we can take your element idea into account. Kind regards, Michiel Schipperus, CEO of Sana Commerce

Even those unfamiliar with programming languages ​​with little computer skills can use it. Easy to set up and use, I use it every day!

The Sana University program for content learning is a little too elaborate. Better to gain experience in the test area using the manuals available online.

One of the big features for us is the instant online orders in our ERP without any delay. Easily integrated with our ERP

There are some features/elements which I wish you could select when building web pages such as tabbed content

The standard features and templates SANA has out of the box make set up and changes extremely simple

It wont do everything you want, but they do release regular updates to improve and keep moving forward

We really like working with [SENSITIVE CONTENT HIDDEN] on support, his expert knowledge of the platform has helped us use SANA to its full capabilities. Also having SANA University is a wonderful resource for boosting knowledge of the platform.

Sometimes the flexipage feature can be confusing.

Hi Tamara, Thank you so much for your review. We are happy to contribute to your e-commerce journey. Please let us know if we can help you with any Sana functionalities. So you can get the most out of your Sana web store.

Sana has a great team that helped us work through the change process as a company and adapt ourselves to a new way. They have a great training plan setup and ready and their project management was excellent.

So far so good! We just launched our refreshed page and the SANA team has been very responsive and helpful ensuring we could maintain a timeline and achieve the vital objectives we needed to hit during COVID.

It connects perfectly with our ERP and makes our internal processes so easy. We don't have to worry about updating the inventory info or stuff like that.

Maybe the support can be a little bit delayed as most information is on english and our main language is spanish. Sometimes things can be lost in translation but we were always able to solve the issues. I always recommend having someone with high english profficiency on english if you are from a non english speaking country.

The box product is extensive, which makes it easy to meet most of the requirements for its use

It is difficult to establish business rules, as well as to develop them due to their high cost.

ERP integration was really straighforward

Indexing and crawling has proved to be a significant issue

very stabile and reliable product, high expertise of product development, partnership with high valued players within the ecommerce world (such as Ingenico as payment provider)

it's origin lies in B2B, that makes Sana not always the first adapter for trends within the B2C world, but they are working on it. Within a couple of weeks they'll launch a new version which is far more based on B2C needs

Clear design, no frills and easy to use. Customers are really satisfied by this.

Business rules that require customization cause more isssues and costs than desired.

- Very easy to integrate with Nav ERP - good ROI regarding project costs in standard - very good stability

- some difficulties with Sana project manager during project phase - costs too heavy when specific needs - costs too heavy for technical ugrade move to latest release

Customization, Customer Support, Perfect sync with ERP, Ease of use

Lacking of better frontend customization.

Complete training suite for partners Very intuitive help Out of the box design and functionality that match with the features requested by most customers

Dependant on Web Services Slow (IIS) No customizations can be made on Sana (just NAV or other ERP)

Dear Jose, Thank you very much for this positive review and your involvement in the project. Dextra has proven itself as a solid partner and we are very happy with the collaboration. Best regards, Maarten

No pros were added to this review

No cons were added to this review

Es muy fácil de utilizar, con un buen soporte técnico para resolver cuestiones y problemas.

Llevo poco tiempo usándolo, pero quizás destacaría la forma de ordenar los informes, pero por lo demás funciona correctamente.

Es una plataforma sumamente facil de manejar su diseño y estructura hacen facil la compra y venta por medio de internet. La experiencia de compra es practica y amigable tanto para el cliente como el vendedor. Siempre tenemos soporte técnico en todo momento para resolver los problemas y dudas. Sana Commerce siempre ofrece estrategias para seguir mejorando y vender más.

La plataforma no ofrece de manera inicial ordenar los productos de venta por precio o por existencia. Se tiene que adquirir una adaptación con costo para poder tener esta simple función.

Hi Emanuel, Thank you for your review! I'm glad to have you as a customer and that we support your business in the ways you need. Your feedback is valuable to us, and we hope to give you an even better experience with our continued partnership. Did you know you can share your ideas in Sana Online Help with our product team? In this way, we hope to expand our out-of-the-box functionalities with customer ideas. Please share your thoughts with us so we can put them in our future roadmap. Best regards, Michiel Schipperus, CEO of Sana Commerce