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Sana Commerce Reviews

Reviews summary

Pros

They have a great training plan setup and ready and their project management was excellent.

John B.

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After 7 months, I have a good feeling with Sana Commerce. Great customer retention program.

Gauthier D.

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The price quality ratio is very good. Stable and steady solution.

Abel v.

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Cons

Sometimes pinpointing the cause of errors is troublesome.

Mark L.

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No customizations can be made on Sana (just NAV or other ERP).

Jose Manuel B.

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It is difficult to establish business rules, as well as to develop them due to their high cost.

Silvia G.

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Overall rating

4.5

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50 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rogelio Reséndiz

Reviewed 5 months ago

I like the tool, it is very simple, they have everything perfectly documented and the after-sales service is wonderful, SANA normally seeks customer satisfaction.

Pros

If you are an Administrator or an end user, the tool is very simple to use, very intuitive, the native integration with our ERP's is the best.

Cons

Perhaps the dependency on SANA could be high, the more functionality we develop, the higher the cost of maintaining the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Kinsey Archery Sana Review

Reviewed a year ago
Pros

There is a lot of flexibility with setup and administration by the user. We can set up our menu structure, product pages and item detail page. We can change the click through boxes on the home screen based upon current promotions. Sana pulls quantity and pricing directly from our NAV/ERP system instead of syncing which leads to better data quality and less order errors.

Cons

I like to be able to do more filtering in the side bar. While we operate a B2B site, our customers are expecting many of the same functionality as the B2C sites they use as consumers. Today the best websites seem to be based on how quickly a person can find an item using a search bar and filters. We're currently working on this with Sana and implementing another product, Perfion, to assist with better data management and increasing searching/filtering capabilities.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best E-Commerce Shop

Reviewed a month ago

Sana Commerce is just great! Easy to implement and with a great performance. We defenitely upgraded our sales through SANA Commerce.

Pros

Especially the new SCC Version is easy to use. There is a lot of help from tutorials as well as from the team. The performance is excellent.

Cons

Its got good connectors to our ERP, but a build in PIM would make this the best ever.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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optimal for b2b

Reviewed 5 months ago

in general it is good, the site is stable, the only BUT is that if you want to act fast, this is not an option

Pros

The connection with the ERP is the main advantage, very useful if you handle different prices, commercial agreements, it will not be your headache

Cons

Most of the improvements you want to make will be time consuming and expensive, most are customizations

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best E-Commerce solution for SAP B1

Reviewed 2 months ago

Very satisfied

Pros

By far the best e-commerce platform that integrates fully with sap business one. The new sana cloud platform is super modern and gives us a lot of flexibility to design with limited coding while offering our customers a dynamic experience. Sana has a really modern look and feel along with constant innovation that is super specific to sap B1 and our needs.

Cons

sana team has done a great job to get us through any pain points. So at this time none to relay

Vendor response

Hi Gary, Thank you so much for your review! I'm glad to hear that you are satisfied with Sana Commerce. We're happy to contribute to your e-commerce journey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool but, Don't customize your ERP too much

Reviewed 4 months ago

The KAM service is really good but the development is really slow. Having an admin is great for your own team to administrate the platform

Pros

It has a lot of B2B and B2C features, this way you can offer your clients what they need. The look and feel is simple and helpful and the one step checkout is good for CR% Offers a lot of customization, especially if you have an ERP system

Cons

We had very customized ERP rules and asked for a lot of "bad customizations". When we realized our error and tried to go back, there is no default option to go back, You have to ask for a entirely new development. Also the development service is only available at tuesdays and thursdays, that makes the fixes and devs really slow.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sana Highlights

Reviewed 8 months ago

Very satisfied with my purchase and would consider it for all future projects.

Pros

full integration between Sana and ERP. Item data is always up to date, inventory always accurate.

Cons

Design features have some limitations that only appear after purchase

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product and great support

Reviewed 5 months ago

Sana really helped us improve efficiency of sales and cut out a lot of human error.

Pros

Implementation was handled by Sana and was done very efficiently, any problems on launch were dealt with swiftly. Their support service is fantastic. We also like the simplicity of use, making the front end look clean and professional is easy.

Cons

Some more flexible design options without any coding required would be preferred, I believe this is being addressed in a coming update as of Nov 2020.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Sana commerce as a B2B and B2C solution

Reviewed 5 months ago

We have an incredible good way to present all our Brands and B2B Portals with across Europe with 1 platform. The Sana commerce solution is ideal for us as a company due to the constant changes within the assortment and the multilingual aspects.

Pros

We were able to replace our fragmented E-commerce solution with 1 framework

Cons

It was quite difficult to embed all front-end design wishes on the platform

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Deploymen

Reviewed 5 months ago

In general good, although the time difference between the countries makes a quick analysis and attention difficult.

Pros

The box product is extensive, which makes it easy to meet most of the requirements for its use

Cons

It is difficult to establish business rules, as well as to develop them due to their high cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Ecommerce Platform for Labelmaster

Reviewed 4 months ago

Sana Commerce has made ecommerce easy for Labelmaster. We have improve online revenue year-over-year. Our experience has been great.

Pros

Sana Commerce has been perfect for us. Integration with our ERP and PIM systems was a priority. Work with implementation, dev, support teams has been great. The Sana platform makes it easy for our customers to order.

Cons

What cons? If we think the product is missing something we are not afraid to ask for improvements. Sometimes customizations are necessary when looking to compete in online commerce. Improvements could be made to the email program and customer personalization.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Hi level of integration whit our ERP

Reviewed a year ago
Pros

I like the facility to implement on MS Dynamics Ax , you don't need to customize a lot the ERP because SANA Includes a high level of integration with MS Dynamics AX And it is to easy to included the discount policies of each customer and others information from the ERP.

Cons

The SAnA support some times take a log pf time to solve my issues

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Sana eCommerce for Grafityp

Reviewed a month ago

Overall we have had a good experience, there has been a few customisation issues but eventually, they have been solved.

Pros

One of the big features for us is the instant online orders in our ERP without any delay. Easily integrated with our ERP

Cons

There are some features/elements which I wish you could select when building web pages such as tabbed content

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use and set up!

Reviewed a month ago

A great product for setting up your own shop. It interfaces very well with the main ERPs and content management is really simple!

Pros

Even those unfamiliar with programming languages ​​with little computer skills can use it. Easy to set up and use, I use it every day!

Cons

The Sana University program for content learning is a little too elaborate. Better to gain experience in the test area using the manuals available online.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Tire Country E-Order

Reviewed 3 years ago

Very good. The software is updated with browser releases, it's very user friendly, there are no bugs or glitches that we've experienced that we used to have frequently with our old platform. There is always someone responding to questions and the development of customizations or enhancements are timely and concisely and explained well from a development and implementation stand point. Even our in house IT department, with the various vendors and providers they interact with, have been very impressed with the response, delivery and service provided by Sana.

Pros

Easy admin panel to update and make changes Ease of integration to DAX Ease of customizations

Cons

I still don't feel like I've fully optimized the design ability and there are some constraints to the white space that is available out of the box.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Tetenal Sana Review

Reviewed a year ago

Overall the best we have used, but quite new to this so learning as we go along

Pros

Ease of use Links into our SAP business One system with ease

Cons

The costs of customisation Downtime with connection dropping

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Reliable and professional e-commerce platform

Reviewed a year ago

Sana offers us the tools to build a professional feature rich e-commerce environment where we can engage with our customers and prospects.

Pros

Professional product, good customer support and tight integration with our ERP

Cons

sometimes pinpointing the cause of errors is troublesome. Hopefully the upgrade from 9.0 to 9.3 will resolve (part of) this issue

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great solution for mid size business

Reviewed 5 months ago

Great experience.

Pros

Easy communication with our ERP A lot of information for begginers

Cons

For advanced solutions, customizations need to be made

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Support Team at SANA E-Commerce

Reviewed 3 months ago
Pros

We really like working with [SENSITIVE CONTENT HIDDEN] on support, his expert knowledge of the platform has helped us use SANA to its full capabilities. Also having SANA University is a wonderful resource for boosting knowledge of the platform.

Cons

Sometimes the flexipage feature can be confusing.

Vendor response

Hi Tamara, Thank you so much for your review. We are happy to contribute to your e-commerce journey. Please let us know if we can help you with any Sana functionalities. So you can get the most out of your Sana web store.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Works as promised.

Reviewed a month ago

I enjoy working with the Sana team. The dev team is very skilled and knowledgeable about the product. They are thorough in their work.

Pros

We were able to get from purchase to first sale in just a few months. Even though we needed to customize, we were still able to move rapidly.

Cons

There are some great features such as the in-site editor but I wish it allowed even more control over small aspects of the site.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Sana - a strong partner for more than 5 years

Reviewed 9 months ago
Pros

very stabile and reliable product, high expertise of product development, partnership with high valued players within the ecommerce world (such as Ingenico as payment provider)

Cons

it's origin lies in B2B, that makes Sana not always the first adapter for trends within the B2C world, but they are working on it. Within a couple of weeks they'll launch a new version which is far more based on B2C needs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Perfect solution for us

Reviewed 3 years ago

Fast and smooth implementation of the webshop. Performance of the webshop very good and fast. With their new platform SaaS they offer the possibility to put add-ons in your shop. A next step to a even better webshop. Also good to mention that it was a real pleasure to work with the guys that did the implementation. And a good supportdesk with good responcetime.

Pros

His integration in our ERP Navision. So nu useless datatransfer between databases. Also easy to influence the bahaviour of the website from within Navision.

Cons

Only one small problem: their websites has no possability to scamble mail addresses. So there is no protection against spam mail.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great ERP-based Shopware

Reviewed a month ago

Sana Commerce helped us to automate order and customer communication processes. Data is more transparent to us by this digitalization. We can offer our customers additional shopping experience.

Pros

Fast set up if you work in ERP-standard, flexible if you have and individual standard. Great tutorials for implementation and CMS onboarding. CMS from shop ware is very easy to use. Customer Support is very organized.

Cons

Customizations due to individual company ERP adaption take some time and sometimes need to be prioritized by project manager.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Vicsa Review

Reviewed 5 months ago

Lo que más me gusto de SANA fue el apoyo comercial, técnico, de servicio, y mercadeo que tienen. Ese acompañamiento es un diferencial muy importante

Pros

Es una plataforma fácil de usar, que tiene plantillas básicas para modificar y personalizar

Cons

El hecho de que sea con plantillas también limita la personalización hasta un límite. Y todo lo adicional genera costos que no van dentro del alcance.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great B2B software

Reviewed 3 months ago
Pros

- Native integration into AX/SAP - Easy to implement - Ease of use - UI both frontend and backend looks clean and professional - Great customer support - Very professional company

Cons

- Pricey - Hard and expensive to customize - Origin is in B2B, thats why it lacks some B2C functionalities , but the new version will address it

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