Sana Commerce Reviews

Sana Commerce

Fully Integrated E-Commerce for Microsoft Dynamics and SAP

4.5/5 (24 reviews)

Pros
Cons
  • Only one small problem: their websites has no possability to scamble mail addresses. So there is no protection against spam mail.Albert S.Read the full review
  • Sometimes it's difficult to modify something in lay-out or integrations with other software. The connection between Sana and mailchimp should be more.Gauthier D.Read the full review
  • No customizations can be made on Sana (just NAV or other ERP).Jose Manuel B.Read the full review
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Andres Rios

Hi level of integration whit our ERP

Used daily for 2+ years
Reviewed 2019-12-10
Review Source: Capterra

Pros
I like the facility to implement on MS Dynamics Ax , you don't need to customize a lot the ERP because SANA Includes a high level of integration with MS Dynamics AX And it is to easy to included the discount policies of each customer and others information from the ERP.

Cons
The SAnA support some times take a log pf time to solve my issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rick Kinsey

Kinsey Archery Sana Review

Used daily for 2+ years
Reviewed 2019-12-04
Review Source: Capterra

Pros
There is a lot of flexibility with setup and administration by the user. We can set up our menu structure, product pages and item detail page. We can change the click through boxes on the home screen based upon current promotions. Sana pulls quantity and pricing directly from our NAV/ERP system instead of syncing which leads to better data quality and less order errors.

Cons
I like to be able to do more filtering in the side bar. While we operate a B2B site, our customers are expecting many of the same functionality as the B2C sites they use as consumers. Today the best websites seem to be based on how quickly a person can find an item using a search bar and filters. We're currently working on this with Sana and implementing another product, Perfion, to assist with better data management and increasing searching/filtering capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Michael Fawcett

Tetenal Sana Review

Used daily for 1-2 years
Reviewed 2019-11-21
Review Source: Capterra

Overall the best we have used, but quite new to this so learning as we go along

Pros
Ease of use Links into our SAP business One system with ease

Cons
The costs of customisation Downtime with connection dropping

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Nathan Ayres

Sana Works for Labelmaster

Used daily for 2+ years
Reviewed 2020-05-04
Review Source: Capterra

We continue to be impressed by the Sana software. There are many great features... searching, navigation, product presentation. Sana helps our customers find product fast and easily submit orders.

Pros
The search and browsing features are simple for our customers.

Cons
Through the years we have had to ask for some customizations that would seem standard in other ecommerce platforms.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Lars Gerritsen

Sana

Used daily for 6-12 months
Reviewed 2020-03-05
Review Source: Capterra

Pros
The software is easy to use, effective and has a great design.

Cons
I don't have anything I don't like about the Sana software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mark Lenssen

Reliable and professional e-commerce platform

Used daily for 6-12 months
Reviewed 2019-11-26
Review Source: Capterra

Sana offers us the tools to build a professional feature rich e-commerce environment where we can engage with our customers and prospects.

Pros
Professional product, good customer support and tight integration with our ERP

Cons
sometimes pinpointing the cause of errors is troublesome. Hopefully the upgrade from 9.0 to 9.3 will resolve (part of) this issue

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Brianne Hutchinson

Tire Country E-Order

Used daily for 2+ years
Reviewed 2018-08-02
Review Source: Capterra

Very good. The software is updated with browser releases, it's very user friendly, there are no bugs or glitches that we've experienced that we used to have frequently with our old platform. There is always someone responding to questions and the development of customizations or enhancements are timely and concisely and explained well from a development and implementation stand point. Even our in house IT department, with the various vendors and providers they interact with, have been very impressed with the response, delivery and service provided by Sana.

Pros
Easy admin panel to update and make changes Ease of integration to DAX Ease of customizations

Cons
I still don't feel like I've fully optimized the design ability and there are some constraints to the white space that is available out of the box.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Denis Lugagne

Easy integration with Nav

Used daily for 1-2 years
Reviewed 2019-12-04
Review Source: Capterra

We have replaced in house B2B portal with Sana for customers order entry. In a few days once live, most of our customers were ordering trough Sana.

Pros
- Very easy to integrate with Nav ERP - good ROI regarding project costs in standard - very good stability

Cons
- some difficulties with Sana project manager during project phase - costs too heavy when specific needs - costs too heavy for technical ugrade move to latest release

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gauthier De Lange

Easy to use software

Used daily for 1-2 years
Reviewed 2019-12-19
Review Source: Capterra

After 7 months, I have a good feeling with Sana Commerce. Great customer retention program.

Pros
I really like the complete integration with our ERP-package and the user-friendly features. Happy to see that many SEO-friendly features are implemented.

Cons
Sometimes it's difficult to modify something in lay-out or integrations with other software. The connection between Sana and mailchimp should be more

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jose Manuel Bobadilla Ureña

Sweet integration with Dynamics NAV

Used daily for 6-12 months
Reviewed 2018-05-14
Review Source: Capterra

Deep training Easy to implement on customers

Pros
Complete training suite for partners Very intuitive help Out of the box design and functionality that match with the features requested by most customers

Cons
Dependant on Web Services Slow (IIS) No customizations can be made on Sana (just NAV or other ERP)

Response from Sana Commerce


Dear Jose,

Thank you very much for this positive review and your involvement in the project. Dextra has proven itself as a solid partner and we are very happy with the collaboration.

Best regards,

Maarten

Rating breakdown

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Ease of use
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Albert Salden

Perfect solution for us

Used daily for 1-2 years
Reviewed 2018-08-03
Review Source: Capterra

Fast and smooth implementation of the webshop. Performance of the webshop very good and fast. With their new platform SaaS they offer the possibility to put add-ons in your shop. A next step to a even better webshop. Also good to mention that it was a real pleasure to work with the guys that did the implementation. And a good supportdesk with good responcetime.

Pros
His integration in our ERP Navision. So nu useless datatransfer between databases. Also easy to influence the bahaviour of the website from within Navision.

Cons
Only one small problem: their websites has no possability to scamble mail addresses. So there is no protection against spam mail.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Joey Gomez

Great Software, at a price!

Used daily for 6-12 months
Reviewed 2017-06-07
Review Source: Software Advice

The higher functions of the software really help you manage your business in the longterm. Projection software will help you gear up for your busy season, and lean back during slow times. Realtime inventory updates keeps you ahead of the game if a bunch of orders for a product come in at once. There is alot to be had here, but remember that you will spend a pretty penny if your business is large enough for it.

Pros
Fully functional e-merchant software, total package, managing inventory, back orders, POS and solid projection features

Cons
Pricey. There is alot of other software out there for much less money, However, the lower tier price options are very affordable, once you get past a certain threshold, prepare to pay for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Cees Steenbergen

SANA Customer Experience

Used daily for 2+ years
Reviewed 2018-08-06
Review Source: Capterra

We do not have to build our webshop and has a standard connection to our back-office system it is easy to use and a out of the box solution.

Pros
Software is easily to install and to configure.

Cons
Functionality is a bit limited, and development is not easy because you have to work with several party's.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

good plaform

Used daily for 2+ years
Reviewed 2018-08-02
Review Source: Capterra

good company this enthausastic employees.

Pros
the platform is easy in use. Support and project management are good in helping developing custum made tools

Cons
the software is ridgid, there as and user it is "hard" to change design or wire frames

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Henk van de Stroet

Sana Commerce software review

Used daily for 1-2 years
Reviewed 2018-08-20
Review Source: Capterra

Very good B2B webshop with good customer support from Sana. Almost every B2B order is done via Sana.

Pros
Very well integrated with ERP backend. Very stable and has almost every feature you may need as company.

Cons
Althoug it has a customizable layout, it should be more flexible in changing the layout.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Francis Care

Domus Lighting and Sana Commerce

Reviewed 2016-06-03
Review Source: Capterra

We now have a single source of truth for our products and our product attributes that we have never had before and we are leveraging our investment in our ERP system. As a B2B company, our customers love it. They can see their own real-time individual pricing and availability online and place orders directly through to our ERP system. This eliminates time and effort on our end and empowers customers to make their own decisions and find information easily and quickly. Customising certain things are a little hard if you want your website pixel perfect to your design. However, keeping the design locked and structured also helps as it enforces consistency across the site which is important. This is not necessarily a bad thing. Some customers have decided not to use the system because they only want to use their own ERP system within their business which I can understand. However, having a login to our system available to them if and when they want it future proofs Domus Lighting for when B2B ecommerce becomes more mainstream. Overall, our experience has been very positive with Sana Commerce. It was easy to implement, and now provides seamless integration with our ERP system with a beautiful responsive design which we have never had before.

Rating breakdown

Ease of use
Customer support

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Rolf Van Rijn

Easy Integration and Deployment

Used occasionally for 2+ years
Reviewed 2019-11-21
Review Source: Capterra

very easy to work with, we had to make a couple small customization's and everything worked out perfect.

Pros
I like the ease of integration with our ERP system. all the data comes from our ERP. This eliminates redundant data.

Cons
We are on a older version and that version is not highly configurable from a marketing perspective. This should be resolved with the new version coming out in 2020

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bart Sosef

Excellent product

Used weekly for 1-2 years
Reviewed 2019-12-11
Review Source: Capterra

Good support, stable product which meets the demands of our customers. The customer succes formula really pays off and keeps us focussed on improvements of the product after live.

Pros
Clear design, no frills and easy to use. Customers are really satisfied by this.

Cons
Business rules that require customization cause more isssues and costs than desired.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Marco Stecher

Sana

Used daily for less than 6 months
Reviewed 2019-08-03
Review Source: Capterra

We now do a have a webshop implemented in a very short amount of time. The webshop works and we don't need a whole Team in Austria to keep it alive. It just works and we can focus on development and new things.

Pros
Standard integration Dynamics AX and Perfion. Fits in our IT Strategy. Very professional people on the Sana team. Fast implementation, no surprises.

Cons
You need customizations for (from our point of view) small changes that need a lot of overhead (project, calculation, etc.).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carsten Wahl

Good Price-Performance-Ratio

Used daily for 6-12 months
Reviewed 2019-12-05
Review Source: Capterra

Good, professional enterprise

Pros
There are many options to custom / configure the software by ourselves

Cons
It is not very easy to migrate to a higher Version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Abel van Dam

would for sure select Sana again

Used monthly for 2+ years
Reviewed 2019-11-04
Review Source: Capterra

Sana is driven to make the implementation to an overall succes. They deliver what they promise.

Pros
The price quality ratio is very good. Stable and steady solution. Capabele people.

Cons
Design option could be better (is improved in newer releases) Handling of Imperial and Metric unit of measures

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Simone Carlo

Great product with many out of the box features

Used weekly for 1-2 years
Reviewed 2019-11-23
Review Source: Capterra

Pros
Customization, Customer Support, Perfect sync with ERP, Ease of use

Cons
Lacking of better frontend customization.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Thomas Hinder

Successfull implementation - fully integrated

Used weekly for less than 6 months
Reviewed 2020-04-02
Review Source: Capterra

Very friendly and competent implementation / project support

Pros
Completely integrated in our MS Dynamics AX 2009

Cons
Customisation in HTML environment was quite complicated - not easy to learn / understand

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Carl Van Goethem

Very easy to use and completely integrated with Microsoft Dynamics NAV

Reviewed 2016-03-16
Review Source: Capterra

Very easy to use and completely integrated with Microsoft Dynamics NAV

Rating breakdown

Ease of use
Customer support

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