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Shelf vs Document360 Comparison

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Overview

Category Leaders

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block...

Category Leaders

Document360 is a knowledge base platform which enables users to create and publish self-service knowledge bases or help centers...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

119

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.9

83

5

4

3

2

1

75

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.7

113

5

4

3

2

1

79

32

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.
Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.
Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.

Pros

Document360 is a great software to help increase your knowledge and the great part is that it is very inexpensive. I would suggest everyone to at least try it once.
I like that the Document 360 team is very open to feature requests and suggestions on how to improve their product. They have a great support system as well.
Document360 offers a great standalone help center that integrates with most other tools. They're continually improving their offering.

Cons

If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.
Dropbox, GDrive, OneDrive it's a mess - not anymore.
We tried this and the window would be to small or to big, causing the agents frustration when answering calls.

Cons

Formatting, bullets, spacing, we struggle through this with each article we create.
It can be hard to set up with other applications we use often.
Because it is a complete application, the setup sometimes can be a little scary.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features77
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Audio File Management
  • CRM
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Committee Management
  • Communication Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • File Conversion
  • File Management
  • File Sharing
  • Filtering
  • Full Text Search
  • Fundraising Management
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Member Database
  • Membership Management
  • Multi-Language
  • Optical Character Recognition
  • Pre-built Templates
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Templates
  • Text Editing
  • Third Party Integrations
  • User Management
  • Version Control
  • Video Support
  • Volunteer Management
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management
  • Total features50
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Audio File Management
  • CRM
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Committee Management
  • Communication Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Engagement Tracking
  • Event Management
  • Feedback Management
  • File Conversion
  • File Management
  • File Sharing
  • Filtering
  • Full Text Search
  • Fundraising Management
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Member Database
  • Membership Management
  • Multi-Language
  • Optical Character Recognition
  • Pre-built Templates
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Templates
  • Text Editing
  • Third Party Integrations
  • User Management
  • Version Control
  • Video Support
  • Volunteer Management
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management

Integrations

  • Total integrations13
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Mailchimp
  • Meta for Business
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations23
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • Authorize.Net
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Mailchimp
  • Meta for Business
  • PayPal
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier