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Shelf vs livepro Comparison
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Overview
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block...
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.
Highly recommended platform. I loved the options, customer support, very fast and easy to use, also user friendly.
Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform.
Pros
Livepro really is an amazing KMS. The flexibility of what it can be used for make it suitable for all functions.
I like the ease of access, and how simple the system is to configure. It has a wide range of incredibly-powerful services, which is a massive benefit to my team.
Such an easy, user friendly system with a variety of templates and editing tools available. Particularly like the accordion and anchors which make the scripting pages so user friendly.
Cons
If you're looking for a practical no nonsense tool that manages your informational inputs and integrates them with your your organizational structure and work outputs then look no further.
Dropbox, GDrive, OneDrive it's a mess - not anymore.
We tried this and the window would be to small or to big, causing the agents frustration when answering calls.
Cons
There are a number of various different tick boxes you have to remember to tick, missing just one tick box can have a negative impact on the users access.
Hayley D.
The platform needs to be updated as there are quite a few bugs and errors such as formatting related.
Sabih J.
Moving through reports can get a little bit clunky and cause the system to overload. Which means having to open up a new browser.
Key features
- Total features77
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Audio File Management
- CRM
- Cataloging/Categorization
- Categorization/Grouping
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Committee Management
- Communication Management
- Configurable Workflow
- Content Library
- Content Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions / Forums
- Document Classification
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Engagement Tracking
- Event Management
- Feedback Management
- File Conversion
- File Management
- File Sharing
- Filtering
- Full Text Search
- Fundraising Management
- IVR / Voice Recognition
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Member Database
- Membership Management
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Negative Feedback Management
- Online Forums
- Optical Character Recognition
- Real Time Analytics
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Search/Filter
- Self Service Portal
- Self-Learning
- Single Sign On
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Editing
- Third Party Integrations
- User Management
- Version Control
- Video Support
- Volunteer Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Management
- Total features56
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Audio File Management
- CRM
- Cataloging/Categorization
- Categorization/Grouping
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Committee Management
- Communication Management
- Configurable Workflow
- Content Library
- Content Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions / Forums
- Document Classification
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Engagement Tracking
- Event Management
- Feedback Management
- File Conversion
- File Management
- File Sharing
- Filtering
- Full Text Search
- Fundraising Management
- IVR / Voice Recognition
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Member Database
- Membership Management
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Negative Feedback Management
- Online Forums
- Optical Character Recognition
- Real Time Analytics
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Search/Filter
- Self Service Portal
- Self-Learning
- Single Sign On
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Editing
- Third Party Integrations
- User Management
- Version Control
- Video Support
- Volunteer Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Management
Integrations
- Total integrations13
- AWeber
- ActiveCampaign
- Adobe Commerce
- Authorize.Net
- BigCommerce
- Google Analytics 360
- HubSpot CRM
- Mailchimp
- Meta for Business
- PayPal
- Salesforce Sales Cloud
- ShipStation
- Shopify
- Slack
- Stripe
- WooCommerce
- WordPress
- Zapier
- Total integrations9
- AWeber
- ActiveCampaign
- Adobe Commerce
- Authorize.Net
- BigCommerce
- Google Analytics 360
- HubSpot CRM
- Mailchimp
- Meta for Business
- PayPal
- Salesforce Sales Cloud
- ShipStation
- Shopify
- Slack
- Stripe
- WooCommerce
- WordPress
- Zapier
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