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Shopify vs craft Comparison

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Overview

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between

Craft is an agile product management platform that helps organizations better plan stories, sprints, & roadmaps by discovering,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$39/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,182

1,092

208

45

36

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.4

(26)

5

4

3

2

1

13

11

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

I appreciate the detail given for each order and there are also great functions like discount codes which makes using the website very useful. The layout, while basic, helps make navigating simple.
Their customer service is excellent. As with any company, it isn't perfect, but they do their best to satisfy and make sure customers are happy with their product and their service.
While I had heard great things about Shopify and was excited about all the customizations it was very difficult to set up and I ended up closing my account after my free trial expired.

Pros

Overall it has been great, wonderful find to have up to date information.
It is great for collaboration with developers team. We have integrated JIRA and now I got the whole vision of product development.
Still much better than Jira. There could be more advances solutions like AgileFant.

Cons

Customer service was terrible, they offered a CSV upload which was useless to me, or offered to uplaod my items for me, and charge me a crazy amount of money for the service.
Shopify is paid and when it updates itself it gives some sort of errors in the online store and finding the error is a difficult task.
The premium charges are a slight turnoff due to the monthly charges. Smaller stores will have to look over their shoulders to make sure that they make enough to cover the monthly Shopify charges.

Cons

Poor number of integrations with other platforms and tools.
Sometimes it's not accurate when it comes to who edited a story/item. This can cause quite the problem for paper trails.
Plenty of bugs and poor usability features. Assigning a story to somebody will move the current swimlane to the first swimlane.
  • Vendor responds to reviews
  • Last review3 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features52
  • @mentions
  • API
  • Activity Dashboard
  • Advertising Management
  • Agile Software Development
  • Automated Sales
  • Brainstorming
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Content Library
  • Content Management
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Design Management
  • Discount Management
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Feedback Collection
  • Feedback Management
  • Gift Card System
  • Ideation
  • Image Library
  • Inventory Management
  • Inventory Tracking
  • Label Printing
  • Milestone Tracking
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Order Management
  • Order Processing
  • PCI DSS Compliance
  • Prioritizing
  • Product Catalog
  • Product Data Management
  • Project Workflow
  • Ratings & Reviews
  • Requirements Management
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Shipping Management
  • Shopping Cart
  • Single Sign On
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Two-Factor Authentication
  • Visual Analytics
  • Website Integration
  • Website Management
  • Workflow Management
  • eCommerce Management
  • Total features22
  • @mentions
  • API
  • Activity Dashboard
  • Advertising Management
  • Agile Software Development
  • Automated Sales
  • Brainstorming
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Content Library
  • Content Management
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Design Management
  • Discount Management
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Feedback Collection
  • Feedback Management
  • Gift Card System
  • Ideation
  • Image Library
  • Inventory Management
  • Inventory Tracking
  • Label Printing
  • Milestone Tracking
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Order Management
  • Order Processing
  • PCI DSS Compliance
  • Prioritizing
  • Product Catalog
  • Product Data Management
  • Project Workflow
  • Ratings & Reviews
  • Requirements Management
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Shipping Management
  • Shopping Cart
  • Single Sign On
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Two-Factor Authentication
  • Visual Analytics
  • Website Integration
  • Website Management
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations805
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations12
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Shopify

The best solution for a quick and efficient eCommerce shop

Reviewed 4 years ago

Been using it for DropShipping service. I could set up my shop in a day. Started selling within a week.

Pros

Perfectly crafted for eCommerce

Cons

Pricing a bit too high for someone who is just starting. Here, WPengine is a better alternative to experiment through.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Shopify

If your looking for an easy to use selling software

Reviewed a year ago

I used this site software for a while before I stopped selling my arts and crafts. It was really easy to use and allow costumers to buy your products with ease. If I ever return to selling my arts and crafts, I would definitely use shopify again.

Pros

I like that this software is easy to use and build your own "website" to sell your goods

Cons

There is nothing negative I can think about shopify

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify

The best startup tool for website building

Reviewed 2 years ago

Amazong

Pros

I love how easy is to start your online business with this website and app as well. It is the easiest app/website I have ever used for promoting my business of art and craft

Cons

nothing really, I love everything about this tool

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Shopify

One of the best online shopping sites, if you already have a customer base.

Reviewed 2 years ago

I used Shopify when I first started my small craft business. I set up my shop, all my listings, and my business details. It was a great experience, and super easy for a first-time small business owner to use.

Pros

Shopify is one of the most well-known online web-store options out there. It's one of the first sites that anyone thinks of when they start looking to setup an online shop. The pricing is fair. The ability to have a custom url address is fantastic for branding reasons. It's extremely easy to use and quick to set up. The features are all detailed and easy to learn. The layout and look are appealing, and they really help your shop start off looking great. Overall, Shopify is a great choice for anyone who is looking to open up an online business. There are plenty of competitors, but you owe it to yourself to give Shopify a try.

Cons

The main downside to Shopify is that you have to advertise your shop yourself. If you don't have a customer base or following already built, then it's going to take some time before you start seeing any progress or sales. You have to post, share, tell others, and get the word out to help others find your shop. I opened up my first online shop with Shopify, but I had just started out so I didn't even...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify

Shopify is the best ecommerce, self-hosted platform

Reviewed 2 years ago

I've been using Shopify for four plus years now, and don't plan to change platforms anytime soon. I'm able to use their POS channel when I'm selling at craft shows and use their card reader, and it reconciles my inventory online, which is huge for a handmade business owner.

Pros

It's built for ecommerce, which is the primary goal I have with my website.

Cons

There's a bit of a learning curve and there are some aspects that are not as user-friendly or modifiable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shopify

Why I chose Shopify (but also use other platforms, too)

Reviewed a year ago

I'm a fan - their customer service is excellent, and I've never had any issues with downtime or anything like that.

Pros

I have an online shop to support my podcast on Tudor history. I originally set up my shop thinking I'd sell some fun leggings using print on demand vendors. And it's grown into a bit of a behemoth. Which is great! Here's the thing - lots of creators use Redbubble and Spreadshirt and other places like that, which is fine, but the difference is that when you do that, they handle the entire sales process....

Cons

I'm not a fan of how much is only included in the more expensive options, and how much is only available through paid apps. Of course it's great to have the options at all, but it's very easy to start to run up high bills. At one point I was paying close to $100/mo for all my various apps! I also still use other marketplaces like Etsy because it's the distinction between selling at a church craft fair and setting up your own shop. At the church craft fair you're pretty much guaranteed some kind of traffic. With setting up on your own you have more control over the feel, and ownership of the shop, but it's up to you to go out and get all the traffic.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Shopify

Great sellers market

Reviewed a year ago

It’s a good experience for me. I will continue to use Th is as well as my other platforms

Pros

So I make and sell chainmaille jewelry. I use Shopify as one of my selling platforms. It’s easy to use, the fees aren’t to bad really and it’s a popular place for people who make their own crafts to sell their work. I have used it for a while and I definitely recommend it.

Cons

I with their fees were a little lower it would at least go on a sale to sale basis for fees. The subscription price is a little in the high side

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Shopify

Shopify Selling

Reviewed a year ago

So far I am liking the Shopify experience and getting a few new customers from other platforms that I would not of thought to try.

Pros

I just started on a free trial and creating a new online store. That being said I only have used it a few weeks while selling on Facebook and in a few crafts shows to give it a test run before committing to a plan. I do like that it has a way to sell my items from my other websites. It has a very good tracking system of my items sold. And I like that it gives several options for pricing plans.

Cons

I’m. It a computer wiz and it took me a few times to set up the account even with the basic settings.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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