All categories

Learn why GetApp is free

Shopify vs Lightspeed Retail Comparison

Overview

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between

Lightspeed Retail is a complete point of sale (POS) & inventory management tool that simplifies time-consuming tasks like...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$69/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,182

1,092

208

45

36

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

504

130

48

32

59

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

I appreciate the detail given for each order and there are also great functions like discount codes which makes using the website very useful. The layout, while basic, helps make navigating simple.
Their customer service is excellent. As with any company, it isn't perfect, but they do their best to satisfy and make sure customers are happy with their product and their service.
While I had heard great things about Shopify and was excited about all the customizations it was very difficult to set up and I ended up closing my account after my free trial expired.

Pros

Ease of use and fantastic customer support. Functional features, from inventory control to tracking sales, that make running our business a successful enterprise.
It has been a wonderful experience from the start. The inventory tracking, the invoicing, Quickbooks integration, time clock, rewards program, and the list goes on of all the awesome features.
M super happy with Lightspeed and I like how they have 24/7 customer service in case of a glitch. The staff is always very friendly and extremely knowledgeable.

Cons

Customer service was terrible, they offered a CSV upload which was useless to me, or offered to uplaod my items for me, and charge me a crazy amount of money for the service.
Shopify is paid and when it updates itself it gives some sort of errors in the online store and finding the error is a difficult task.
The premium charges are a slight turnoff due to the monthly charges. Smaller stores will have to look over their shoulders to make sure that they make enough to cover the monthly Shopify charges.

Cons

We’ve had some trouble with lack of negative in our inventory a few years ago, but it’s been fixed ever since.
We recently had a budgetary conflict from when we built the budget to now with the renewal. Our rep worked with us so closely that the conflict was non-existent.
Being we are locked into a contract we have no way out but are actively searching for an alternative as to not live in the fear of an outage at any moment.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features52
  • API
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Advertising Management
  • Automated Sales
  • Automatic Notifications
  • Barcode Scanning
  • CRM Integration
  • Cash Management
  • Clock In / Out
  • Contact Database
  • Content Library
  • Content Management
  • Credit Card Integration
  • Credit Card Processing
  • Custom Development
  • Custom Fields
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Digital Signature
  • Discount Management
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Employee Management
  • Employee Self Service
  • Event Scheduling
  • Gift Card System
  • Image Library
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Label Printing
  • Loyalty Program
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Offline Access
  • Online Catalog
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI DSS Compliance
  • POS
  • POS Integration
  • Performance Management
  • Price Management
  • Product Catalog
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing Management
  • QuickBooks Integration
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Remote Access
  • Retail Inventory Management
  • Returns Management
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Sales Orders
  • Sales Reporting
  • Sales Tax Management
  • Search Functionality
  • Shipping Management
  • Shopping Cart
  • Status Reporting
  • Status Tracking
  • Stock Management
  • Tagging
  • Third Party Integration
  • Time Clock
  • Vendor Management
  • Visual Analytics
  • Website Integration
  • Website Management
  • Work Order Management
  • eCommerce Integration
  • eCommerce Management
  • Total features76
  • API
  • Accounting Integration
  • Accounting Management
  • Activity Dashboard
  • Activity Management
  • Advertising Management
  • Automated Sales
  • Automatic Notifications
  • Barcode Scanning
  • CRM Integration
  • Cash Management
  • Clock In / Out
  • Contact Database
  • Content Library
  • Content Management
  • Credit Card Integration
  • Credit Card Processing
  • Custom Development
  • Custom Fields
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Digital Signature
  • Discount Management
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Employee Management
  • Employee Self Service
  • Event Scheduling
  • Gift Card System
  • Image Library
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Label Printing
  • Loyalty Program
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multiple User Accounts
  • Offline Access
  • Online Catalog
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • PCI DSS Compliance
  • POS
  • POS Integration
  • Performance Management
  • Price Management
  • Product Catalog
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing Management
  • QuickBooks Integration
  • Ratings & Reviews
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Remote Access
  • Retail Inventory Management
  • Returns Management
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Sales Orders
  • Sales Reporting
  • Sales Tax Management
  • Search Functionality
  • Shipping Management
  • Shopping Cart
  • Status Reporting
  • Status Tracking
  • Stock Management
  • Tagging
  • Third Party Integration
  • Time Clock
  • Vendor Management
  • Visual Analytics
  • Website Integration
  • Website Management
  • Work Order Management
  • eCommerce Integration
  • eCommerce Management

Integrations

  • Total integrations805
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations68
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail

The ideal POS for cycling retail

Reviewed 2 years ago

When Brompton Bicycle was looking for a POS system, we needed something with robust features, simple employee interface, powerful management/analytics tools, and a global presence to support our growing international network. Lightspeed was the ideal choice as they offer a retail centric platform that makes selling easy for staff and provide powerful analytics, accounting, and payment extensions that...

Pros

Easy sales oriented user experience for employees The best bicycle service workflow module available Powerful and robust reporting extension - Lightspeed Analytics

Cons

Fewer extensions/app integrations when compared with Shopify

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail

Effective Inventory Management

Reviewed a year ago
Pros

The software is easy to use and feature rich.

Cons

The integration with Shopify requires a 3rd party integration tool that is messy. We had a lot of issues getting it to play nice with Shopify.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail

Inexpensive & Customized POS System

Reviewed 2 years ago
Pros

The company I set this up for had many different custom needs that other POS systems could not handle. They had a Shopify store and needed a POS system that could keep up. Their store was very large with over 20,000 SKUs that Shopify alone could not handle.

Cons

It took another company to do all of the set up into Shopify and that took a very long time to do. We were not expecting such a long set up of the tool.

Overall Rating