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Shopify vs Paychex Flex Comparison

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Overview

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between

Paychex Flex is a cloud-based payroll management platform which helps users manage payroll processing with automatic payroll...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,181

1,092

208

45

36

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

447

322

163

46

38

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

I appreciate the detail given for each order and there are also great functions like discount codes which makes using the website very useful. The layout, while basic, helps make navigating simple.
Their customer service is excellent. As with any company, it isn't perfect, but they do their best to satisfy and make sure customers are happy with their product and their service.
While I had heard great things about Shopify and was excited about all the customizations it was very difficult to set up and I ended up closing my account after my free trial expired.

Pros

Very robust payroll tool that is reliable for our business. Integrates with Benetrac to help us manage our employee benefits as well.
This software is awesome for small businesses. It's cost effective, easy to use and has lots of free trainings to learn the software.
Even from the beginning, I was happy with the supportive service I received. I made some errors during input and was pleased with the help I received.

Cons

Customer service was terrible, they offered a CSV upload which was useless to me, or offered to uplaod my items for me, and charge me a crazy amount of money for the service.
Shopify is paid and when it updates itself it gives some sort of errors in the online store and finding the error is a difficult task.
The premium charges are a slight turnoff due to the monthly charges. Smaller stores will have to look over their shoulders to make sure that they make enough to cover the monthly Shopify charges.

Cons

Just about everything else. Its not user-friendly, its customer service is terrible and we get so many complaints for employees, as the admin I have limited resources to help.
I had a customer service person later in my contract who literally ignored me. Paychex messed up tax withholding for every aspect of government, for both of my business locations.
I have been running payroll and in HR for over 17 years so have used many payroll services and Paychex is the absolute WORST - can't wait to switch.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last review5 days ago

Key features

  • Total features52
  • API
  • Accounting Integration
  • Activity Dashboard
  • Advertising Management
  • Applicant Tracking
  • Attendance Tracking
  • Automated Sales
  • Automatic Notifications
  • Background Screening
  • Compliance Management
  • Content Library
  • Content Management
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discount Management
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Employee Onboarding
  • General Ledger
  • Gift Card System
  • HR Management
  • Image Library
  • Inventory Management
  • Inventory Tracking
  • Job Costing
  • Label Printing
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Order Management
  • Order Processing
  • PCI DSS Compliance
  • Payroll Management
  • Product Catalog
  • Product Data Management
  • Ratings & Reviews
  • Records Management
  • Recruitment Management
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Self Service Portal
  • Shipping Management
  • Shopping Cart
  • Third Party Integration
  • Time Clock Integration
  • User Management
  • Visual Analytics
  • Website Integration
  • Website Management
  • eCommerce Management
  • Total features18
  • API
  • Accounting Integration
  • Activity Dashboard
  • Advertising Management
  • Applicant Tracking
  • Attendance Tracking
  • Automated Sales
  • Automatic Notifications
  • Background Screening
  • Compliance Management
  • Content Library
  • Content Management
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discount Management
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Templates
  • Employee Onboarding
  • General Ledger
  • Gift Card System
  • HR Management
  • Image Library
  • Inventory Management
  • Inventory Tracking
  • Job Costing
  • Label Printing
  • Mobile Integration
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multiple User Accounts
  • Order Management
  • Order Processing
  • PCI DSS Compliance
  • Payroll Management
  • Product Catalog
  • Product Data Management
  • Ratings & Reviews
  • Records Management
  • Recruitment Management
  • Reporting & Statistics
  • Retail Inventory Management
  • Returns Management
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Self Service Portal
  • Shipping Management
  • Shopping Cart
  • Third Party Integration
  • Time Clock Integration
  • User Management
  • Visual Analytics
  • Website Integration
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations804
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations30
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Shopify vs. Paychex Flex

See how Shopify and Paychex Flex stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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