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Shopify vs Heartland Retail Comparison

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Overview

Category Leaders

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between

Heartland Retail (formerly Springboard Retail) is a cloud POS & retail management system designed for retailers, by retailers....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

29

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

79

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,316

1,157

221

48

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.5

5

4

3

2

1

44

16

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

I've been super happy with it and their product only gets better and better as more third-party companies have smooth integrations.
Most satisfied software and the website ever,categories and edditing methods are perfect and easy as nothing,even for a person who dont know about website creating, im satisfied.
Good, I have recommended it to multiple friends. I think it could use some updating but overall it's a great startup for businesses.

Pros

It's easy to learn, easy to navigate, and user-friendly even on the first try. Customer service is awesome and it's great for the price.
I am happy with the service provided, customer service responds very fast, the reporting part of the system is great and very friendly to use.
I love utilizing the iPad for my trendy boutique, and I love the inventory system. The fact that this POS system was created by former boutique owners is evident in the detail and ease of use.

Cons

Was not very much support on the stubborn aps that refuse to leave when you delete them.
Sometimes on the app I have trouble tracking my package either error from the sending company or from the something on my end in not understanding the app to it's fullest.
Bad practice, leaves a bad taste in the mouth. No other company does that.

Cons

I felt my concerns were not being addressed and it upset me to think that no one cared that I was having issues with the performance of the software my business really depended on.
The reporting will be useless to you for forecasting and financials.
The only negative feedback I can give now is that Springboard does not have an employee time clock tracking.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features61
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Advertising Management
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • CRM
  • Cataloging/Categorization
  • Channel Management
  • Commission Management
  • Contact Management
  • Content Library
  • Content Management
  • Cost Tracking
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discount Management
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing
  • Email Templates
  • For Retail
  • Forecasting
  • Gift Card Management
  • Image Library
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Multiple User Accounts
  • Order Management
  • Order Processing
  • Ordering Automation
  • PCI Compliance
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Refund Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SSL Security
  • Sales Automation
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Shipping Management
  • Shopping Cart
  • Supplier Management
  • Third Party Integrations
  • Touch Screen
  • Visual Analytics
  • Warehouse Management
  • Website Integration
  • Website Management
  • eCommerce Management
  • Total features49
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Advertising Management
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • CRM
  • Cataloging/Categorization
  • Channel Management
  • Commission Management
  • Contact Management
  • Content Library
  • Content Management
  • Cost Tracking
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discount Management
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing
  • Email Templates
  • For Retail
  • Forecasting
  • Gift Card Management
  • Image Library
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Multiple User Accounts
  • Order Management
  • Order Processing
  • Ordering Automation
  • PCI Compliance
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Refund Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SSL Security
  • Sales Automation
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Shipping Management
  • Shopping Cart
  • Supplier Management
  • Third Party Integrations
  • Touch Screen
  • Visual Analytics
  • Warehouse Management
  • Website Integration
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations891
  • ActiveCampaign
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations6
  • ActiveCampaign
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

Share this review:

Heartland Retail

Springbroad is the best system for fashion retailers

Reviewed 5 years ago
Pros

These folks understand fashion retail. Most of the other cloud-based systems evolved out of "coffee-shops" and are focused strictly on point-of-sale. As a fashion retailer that has been around for over 20 years, we needed a system that helps us manage our inventory, vendors and customers. Plus they have awesome support.

Cons

Nothing much. Integration with with Shopify (for e-commerce) is still evolving.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

Share this review:

Heartland Retail

Outstanding Reporting

Reviewed 6 years ago
Pros

This software has excellent reporting and fantastic support. I wish I had found it when I first opened my shop. Outstanding in every way!

Cons

We've been waiting for Springboard to dovetail with Shopify for our online business, and it soon will. The waiting has been difficult, yet Springboard's personnel have been very supportive in the meantime.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

Share this review:

Heartland Retail

Big help for small business

Reviewed 4 years ago

We upgraded to springboard in 2016 and it has greatly increased our efficiency and accuracy. We love that it ties to our management software, online store, and our existing email programs!

Pros

Very user friendly and fairly intuitive.

Cons

When it runs slow or doesn't sync in a timely manner. I also REALLY wish there was a time management clock in/out function to track payroll AND that the shipment fulfillment worked properly between Shopify and springboard.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Heartland Retail

Shopify is easy!

Reviewed 4 years ago

We started this year with Shopify. It was a breeze to import vendors, stock and customer lists. The volunteers, most of whom work one shift a week or even once every two weeks, find it intuitive. Anytime I've needed help with a report, I've been able to find it in the help section or someone has e-mailed a solution the next day. We love it! Jennifer Jansen Guest Services Manager Locust Grove Louisville, KY www.locustgrove.org

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.00/10

Share this review:

Heartland Retail

Advanced Reporting and Ecommerce Integration

Reviewed 4 years ago

Springboard has aided our business in a number of ways. The fact that its a cloud based software has greatly improved our productivity, as team members can enter PO's and perform other tasks away from our physical store location. The Reporting options Springboard offers has greatly improved visibility into our business operations. For instance, we've been able to identify under performing vendors and cut them out of our purchasing plans. Finally, Springboard's integration with Shopify has allowed us to launch and grow an ecommerce business and sync our online and physical store inventories.

Pros

Reporting and cloud based connectivity

Cons

Customer service agents sometimes struggle to understand problems of a more technical nature

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

Share this review:

Heartland Retail

DLM Supply

Reviewed 5 years ago

I have been very pleasantly surprised about how well Springboard has worked out for our Men's Clothing boutique in Dallas. My colleague and I did some extensive research in POS systems. We both had a history of working with larger clothing retailers so we were accustomed to robust reporting, advanced order systems, and detailed item management. Springboard has been able to deliver on all fronts. I've...

Pros

Reporting, reporting, reporting. Reports are entirely customizable and there are several metrics to choose from. I feel like i have been able to replicate several of the reports that I had available to me at the large corporation that i worked at, and that has been very impressive. User friendly interface on the POS. Very easy to teach to new users. Detailed item management capability with unlimited customizable fields. Allows for even more robust reporting. Ipad app works well

Cons

There were a couple bugs early on when using certain browsers. We now use Google Chrome more often than not and it seems to be working fine. I wish the item management integrated more seemlessly to our Shopify site, but i think this is nitpicking a bit since most of the other POS systems don't even offer any integration. Definitely pricier than the competition, but you get bang for the buck. Web based interface is risky if you have network connectivity issues. We have been lucky thus far, but I could see this as being an issue for others. Wish there was an iPhone app, a little hard to view on the iPhone browser.

Overall Rating
  • Ease of use
  • Customer support

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Heartland Retail

The people make this great

Reviewed 5 years ago

Folks, I have been in the POS purchasing line of work now for 20 years, or so it seems. I originally had an MS-DOS based system that could not properly communicate to the head office, it also cost a fortune. Then I went with QB POS. It pretty good, but the customer service sucked and it had lots of limitations, and again communication problems. I tried of few of the first of the cloud based solutions,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Shopify vs. Heartland Retail

See how Shopify and Heartland Retail stack up against each other by comparing features, pricing, ratings, integrations, security & more.