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Shopify vs Vend Comparison

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Overview

Category Leaders

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between

Category Leaders

Vend is powerful POS software, inventory management, ecommerce & customer loyalty for retail. Sell in-store, online or on-the-go...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$29/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$99/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

2,274

1,131

217

47

39

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

5

4

3

2

1

122

61

16

3

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

I appreciate the detail given for each order and there are also great functions like discount codes which makes using the website very useful. The layout, while basic, helps make navigating simple.
Shopify is a popular tool with great support that makes it easy to get started an online e-commerce business. It has also great integration across different platforms like Laptops/PCs and smartphones.
Shopify is fairly user friendly. It is easy to set up and has great tutorials and other resources to help the novice or less-technology-savvy out of us.

Pros

It makes running my shop fantastic. Love all the reporting capabilities as well.
From customer service stand point, they are an amazing company, they will try to accommodate and go above and beyond to help you.
Also I can customize my receipts with my logo and I also like that I can offer in store credit for returns or gift cards. Love the option to offer layaways.

Cons

Customer service was terrible, they offered a CSV upload which was useless to me, or offered to uplaod my items for me, and charge me a crazy amount of money for the service.
Shopify is paid and when it updates itself it gives some sort of errors in the online store and finding the error is a difficult task.
The premium charges are a slight turnoff due to the monthly charges. Smaller stores will have to look over their shoulders to make sure that they make enough to cover the monthly Shopify charges.

Cons

Can’t change a payment method if you hit the wrong one causing issues at end of day. Has messed up inventory/costs 2-3 x and we lost our work.
Someone who does not know excel well he is in trouble unless he sells the same products forever. No manual provided so no employees cannot look up something they have never done before.
Main missing feature set is related to lack of insights over booking vs sales. Relevant to retailers that sell a lot of layby (advance booking of goods with a down payment), and we do.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features61
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Advertising Management
  • Bar POS
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • CRM
  • Cataloging/Categorization
  • Channel Management
  • Content Library
  • Content Management
  • Cost Tracking
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discount Management
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing
  • Email Templates
  • Employee Management
  • Forecasting
  • Gift Card Management
  • Image Library
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Mobile Access
  • Mobile Commerce
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Multiple User Accounts
  • Order Management
  • Order Processing
  • Ordering Automation
  • PCI Compliance
  • Point of Sale (POS)
  • Pricing Management
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Ratings / Reviews
  • Refund Management
  • Remote Access/Control
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SSL Security
  • Sales Automation
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Shipping Management
  • Shopping Cart
  • Supplier Management
  • Third Party Integrations
  • Touch Screen
  • Usage Tracking/Analytics
  • Visual Analytics
  • Warehouse Management
  • Website Integration
  • Website Management
  • eCommerce Management
  • Total features44
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Advertising Management
  • Bar POS
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • CRM
  • Cataloging/Categorization
  • Channel Management
  • Content Library
  • Content Management
  • Cost Tracking
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Discount Management
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing
  • Email Templates
  • Employee Management
  • Forecasting
  • Gift Card Management
  • Image Library
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Mobile Access
  • Mobile Commerce
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Multiple User Accounts
  • Order Management
  • Order Processing
  • Ordering Automation
  • PCI Compliance
  • Point of Sale (POS)
  • Pricing Management
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Ratings / Reviews
  • Refund Management
  • Remote Access/Control
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SSL Security
  • Sales Automation
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Shipping Management
  • Shopping Cart
  • Supplier Management
  • Third Party Integrations
  • Touch Screen
  • Usage Tracking/Analytics
  • Visual Analytics
  • Warehouse Management
  • Website Integration
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations880
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations53
  • Authorize.net
  • BigCommerce
  • Constant Contact
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Shopify

Easy and Great Looking Designs

Reviewed 3 years ago

Setup is really easy. Changing info and design is easy.

Pros

I use Vend POS, and it publishes directly into Shopify, and then updates real time inventory, as well as price changes, etc made in Vend. We purchased a theme template, and can make changes easily and quickly, including updating overall design elements.

Cons

Their POS software didn't have all of the things I needed in a POS system, but through their blogs I've seen upgrades and updates they have made to that system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Vend

LOVE this program. So glad I chose them. Amazing features & capabilities, plus so user-friendly.

Reviewed 3 years ago

It makes running my shop fantastic! Love all the reporting capabilities as well. I have everything I need!

Pros

I love the ease of use and user-friendliness. Overall a great program that I definitely recommend to other retailers!

Cons

Honestly I just wish that sales could communicate between the Vend program and my Shopify online store that is integrated? Though it's not a big deal as it's very easy to run sales in the online store through Shopify, so it's not the end of the world.

Vendor response

Hey Michele, thank you for taking the time to leave a review. Delighted to hear that you love Vend point of sale software - the feeling is mutual! If you are having any issues with your Shopify + Vend integration please open a ticket as soon as possible with our friendly 24/7 support team. Hope you have a wonderful day and thanks again! Best, Lucia (Vend's Community Manager)

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vend

Brilliant for sme startups! Cheap and highly functional. Good value

Reviewed 6 years ago
Pros

Simple enough to use and can perform most functions needed by small retail operarions!

Cons

Not seamless enough integration to Shopify. I think Vend have released their own ecommerce solution so try exploring that. Must be better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Vend

Features are overstated

Reviewed 3 years ago
Pros

Ease of use in-store, could train new employees or temporary help for big sales in a matter of minutes how to operate the register

Cons

The link-ability with e-commerce such as Shopify is not nearly as seamless as it is made out to be, lots of broken links

Vendor response

Hey Mike, thanks for your review of Vend POS. Happy to hear that you found Vend easy to use and train staff members on! Sorry to hear that you experienced some technical difficulties with your Shopify + Vend integration, if you have any exisiting issues with this we'd love to help you out. If you need any further assistance or have any questions please submit a ticket with our friendly support team here using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Vend

Great POS option that is easy to use

Reviewed 3 years ago

POS inventory cost tracking

Pros

Everything is cloud based, so access from anywhere Very easy to use to enter products and ring up sales Connects with most major products like Shopify

Cons

Product purchase order features are very minimal and not easy to utilize Product receiving has minor kinks like having not column with Item numbers etc. Hardware options are limited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Vend

Awesome POS system

Reviewed 3 years ago

Far fewer mistakes than previous POS system. Incredibly easy to learn, even for people frightened of computers. We also have a sister business that is totally different......but we're able to integrate our loyalty program using VEND, and it's easy for each business to personalize the system.

Pros

I spent several months reviewing POS to replace our existing system---being cloud based and integrating with Shopify were absolute musts. I had narrowed it down to two, Vend being one. Since we are a non-profit they gave us a discount, which clinched the deal, but Vend also had acouple features we liked that the other one didn't. Once it was approved, I spent a month or so converting all of our...

Cons

Their e-commerce platform comes as part of our package, but at the time we signed up (two years ago), it was still pretty plain, so we're still paying for a separate Shopify account (it integrates quite well with Shopify, so I haven't been in a hurry to switch over anyway). At some point I'll probably take a closer look and see if switching over makes sense.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Vend

Generally good. Not the perfect system for our services.

Reviewed 3 years ago

Time. I spend less time training and gathering data.

Pros

It was easy to set up the system. It works with our website thru Shopify app. The system is user friendly for the staff, so learning curve is brief.

Cons

Not good for tipped services, did not have untaxable sales calculation for first year i used it, does not sync well with QBO, delay in customer service response time.

Vendor response

Hey Camille, thanks for your review of Vend POS. Great to hear that you and your staff have found Vend so easy to use! Vend doesn't have a tipping feature as Vend is designed for inventory based retailers and tipping isn't commonly used in retail. Apologies for any inconvenience this has caused your business. If you would like to provide more feedback, have any questions or need assistance with anything please submit a ticket with our friendly support team here https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Vend

It works well for our retail store/cafe. The inventory management is our main requirement.

Reviewed 3 years ago

Inventory management, Point of Sale, easy daily/weekly/monthly quick sales reports. Ease of use for beginners.

Pros

Easy to train new employees on the POS. It's integration with Shopify, Deputy and Square. Clean and pro looking (would like to be able to customize it more for my shops character).

Cons

I don't like that I have to activate the scanner, it really slows things down. The label making software is not very adjustable, and it makes it difficult for the scanner to read. No pictures for variants.

Vendor response

Hey Matthew, thanks for taking the time to review Vend POS. Happy to hear that it's working well in your business! Sorry that you're not 100% happy with your hardware setup. If you require extra assistance with your hardware, I suggest reaching out to our friendly support team or enquiring with a Vend Expert for hands-on assistance. Best, Lucia (Vend's Community Manager)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Vend

We use Vend to run our retail yarn store.

Reviewed 3 years ago

It is a robust and fairly flexible program that keeps our store running, and provides most of the financial reporting that we need.

Pros

It is fairly simple to learn and use on a daily basis. It can handle a lot of SKUs. The customer phone support is very good. It integrates with our online store that uses Shopify.

Cons

It doesn't sort sales by payment method. We cannot get all of the historical reports that we would like to access. It is not easy to print reports directly from Vend.

Vendor response

Hey Rebekah, Thanks for your review of Vend. Really great that you're finding it easy to use on a daily basis. Thanks for your feedback on reporting, I've passed that on to our team. Feedback from retailers helps us make Vend even better so thanks for taking the time to share yours with us! Best, Lucia (Vend's Community Manager)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Vend

All features one needs in a POS system, including integration with shopify made it an easy choice.

Reviewed 3 years ago

There are a lot of POS systems out there. I researched most of them before deciding on Vend. Anything you think that a POS should do, Vend does. There's no 100 percent perfect POS, but Vend has the most features and is easy to use. Plus no extra software or hardware is needed.

Pros

Shopify integration, bar code scanner integration, Quick Keys, reports, ability to list detailed product info. A big thing is remote login. I can check to see how my employees are doing at any time from any computer. I can also edit any part of my Vend information from any computer.

Cons

While Vend recently updated the way one enters product information by reducing the number of screens needed to enter or edit a product, there are still some areas of Vend that could use the same type of update. For example, after I'm finished entering a new product, there should be a button to click on that says "Enter New Product." Instead, I have to go back to the main Product Menu and go through a couple of screens to start entering another product. Not a major difficulty but this is one example where you have to go back to the main menu to access other parts of the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Vend

Few years user of Vend

Reviewed 2 years ago

We shifted to Vend from a traditional PC POS.It was a breeze. We run a few thousand products without a problem. We interfaced with a Shopify e-commerce shop. It was seamless. Very easy. The echosystem of apps is working well and a big advantage. We have multiple outlets which also work very well. Very few bugs or problems. Service - we rarely need but when we do, the response is fast.

Pros

Intuitive and easy to use, feature reach and cloud based so can be used from everywhere. Often use it from phone.

Cons

I find the price high and it has increased substantially since we started. Main missing feature set is related to lack of insights over booking vs sales. Relevant to retailers that sell a lot of layby (advance booking of goods with a down payment), and we do.

Overall Rating

    Share this review:

    Vend

    Grow your business using Vend

    Reviewed 9 years ago

    If you are looking for point-of-sale, there is no need to go any further than Vend. Vend have built an incredibile online POS system, which is easy to use, affordable, and best of all, integrates with a number of other apps. Xero for the accounting system, Timely if you take bookings, Shopify if you sell online and Perkville if you want more customers :) If you stick to with your old cash register, your business will suffer. If you are serious about growing your business and you need POS, Vend is a must have.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Vend

    We have been using Vend for our retail business for over 5 years

    Reviewed 3 years ago

    We have been running a multi-channel retail clothing business using Vend POS as our platform for inventory creation, management, and in-store sales. It is a reliable, feature-rich, and versatile web-based software solution that is simple to set up and use daily.

    Pros

    For our retail clothing business, we have been using Vend POS in our shop to manage inventory and run in-store sales. The integrations we rely on are Shopify for e-commerce as well as Xero for accounting. Vend POS has been a generally pleasant experience and they have improved the web-based POS platform tremendously over the course of the past five years and continue to do so. The Vend Register...

    Cons

    There have been various bugs, issues, and UI inconveniences over the years. Generally customer support is very responsive to tickets we create however it is usually a long turnaround to actually address any software improvements we have asked to be made.

    Overall Rating

      Share this review:

      Vend

      Bad support

      Reviewed 6 years ago

      We've been using Vend for well over a year and the system is ok if you just have a bricks and mortar shop. Unfortunately if you do anything else, Vend are very unhelpful. We are a multichannel retailer and link Vend to our website with Shopify, and then both link to Xero for finance. Because Vend won't accommodate even the simplest request (even with a year's notice) we have to manually close down...

      Pros

      No pros were added to this review

      Cons

      No cons were added to this review

      Shopify vs. Vend

      See how Shopify and Vend stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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