Shopify vs Vend Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
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Reviews

Darrel Wood

Easy and Great Looking Designs

2018-10-10

Setup is really easy. Changing info and design is easy.

Pros

I use Vend POS, and it publishes directly into Shopify, and then updates real time inventory, as well as price changes, etc made in Vend.

Cons

Their POS software didn't have all of the things I needed in a POS system, but through their blogs I've seen upgrades and updates they have made to that system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Shopify Reviews
Shopify
Everything you need to sell anywhere. Trusted by 160k stores
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Michele Panek

LOVE this program. So glad I chose them. Amazing features & capabilities, plus so user-friendly.

2018-06-05

It makes running my shop fantastic! Love all the reporting capabilities as well. I have everything I need!

Pros

I love the ease of use and user-friendliness. Overall a great program that I definitely recommend to other retailers!

Cons

Honestly I just wish that sales could communicate between the Vend program and my Shopify online store that is integrated?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Michele, thank you for taking the time to leave a review. Delighted to hear that you love Vend point of sale software - the feeling is mutual! If you are having any issues with your Shopify + Vend integration please open a ticket as soon as possible with our friendly 24/7 support team. Hope you have a wonderful day and thanks again! Best, Lucia (Vend's Community Manager)

Vend Reviews
Vend
Run the world's best retail with Vend point-of-sale system.
Read more
Michael Bois

Brilliant for sme startups! Cheap and highly functional. Good value

2015-09-29

Pros

Simple enough to use and can perform most functions needed by small retail operarions!

Cons

Not seamless enough integration to Shopify. I think Vend have released their own ecommerce solution so try exploring that.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Vend

Use Vend until you have to scale up then reassess down the track.

Source: Software Advice
Helpful?   Yes   No
Vend Reviews
Vend
Run the world's best retail with Vend point-of-sale system.
Read more
Mike Dannenhauer

Features are overstated

2018-06-11

Pros

Ease of use in-store, could train new employees or temporary help for big sales in a matter of minutes how to operate the register

Cons

The link-ability with e-commerce such as Shopify is not nearly as seamless as it is made out to be, lots of broken links

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Mike, thanks for your review of Vend POS. Happy to hear that you found Vend easy to use and train staff members on! Sorry to hear that you experienced some technical difficulties with your Shopify + Vend integration, if you have any exisiting issues with this we'd love to help you out. If you need any further assistance or have any questions please submit a ticket with our friendly support team here using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

Vend Reviews
Vend
Run the world's best retail with Vend point-of-sale system.
Read more
Darrel Wood

Awesome POS system

2018-10-10

Far fewer mistakes than previous POS system. Incredibly easy to learn, even for people frightened of computers. We also have a sister business that is totally different......but we're able to integrate our loyalty program using VEND, and it's easy for each business to personalize the system.

Pros

I spent several months reviewing POS to replace our existing system---being cloud based and integrating with Shopify were absolute musts.

Cons

Their e-commerce platform comes as part of our package, but at the time we signed up (two years ago), it was still pretty plain, so we're still paying for a separate Shopify account (it integrates quite well with Shopify, so I haven't been in a hurry to switch over anyway).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Vend Reviews
Vend
Run the world's best retail with Vend point-of-sale system.
Read more
Bradley Whitlock

Great POS option that is easy to use

2018-06-05

POS inventory cost tracking

Pros

Everything is cloud based, so access from anywhere Very easy to use to enter products and ring up sales Connects with most major products like Shopify

Cons

Product purchase order features are very minimal and not easy to utilize Product receiving has minor kinks like having not column with Item numbers etc. Hardware options are limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Vend Reviews
Vend
Run the world's best retail with Vend point-of-sale system.
Read more
Camille Lovelace

Generally good. Not the perfect system for our services.

2018-06-11

Time. I spend less time training and gathering data.

Pros

It works with our website thru Shopify app. The system is user friendly for the staff, so learning curve is brief.

Cons

Not good for tipped services, did not have untaxable sales calculation for first year i used it, does not sync well with QBO, delay in customer service response time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Camille, thanks for your review of Vend POS. Great to hear that you and your staff have found Vend so easy to use! Vend doesn't have a tipping feature as Vend is designed for inventory based retailers and tipping isn't commonly used in retail. Apologies for any inconvenience this has caused your business. If you would like to provide more feedback, have any questions or need assistance with anything please submit a ticket with our friendly support team here https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

Vend Reviews
Vend
Run the world's best retail with Vend point-of-sale system.
Read more
Matthew Megyesi

It works well for our retail store/cafe. The inventory management is our main requirement.

2018-06-08

Inventory management, Point of Sale, easy daily/weekly/monthly quick sales reports. Ease of use for beginners.

Pros

It's integration with Shopify, Deputy and Square.

Cons

I don't like that I have to activate the scanner, it really slows things down. The label making software is not very adjustable, and it makes it difficult for the scanner to read. No pictures for variants.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Matthew, thanks for taking the time to review Vend POS. Happy to hear that it's working well in your business! Sorry that you're not 100% happy with your hardware setup. If you require extra assistance with your hardware, I suggest reaching out to our friendly support team or enquiring with a Vend Expert for hands-on assistance. Best, Lucia (Vend's Community Manager)

Vend Reviews
Vend
Run the world's best retail with Vend point-of-sale system.
Read more
Rebekah Porter

We use Vend to run our retail yarn store.

2018-06-16

It is a robust and fairly flexible program that keeps our store running, and provides most of the financial reporting that we need.

Pros

It integrates with our online store that uses Shopify.

Cons

It doesn't sort sales by payment method. We cannot get all of the historical reports that we would like to access. It is not easy to print reports directly from Vend.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Rebekah,

Thanks for your review of Vend. Really great that you're finding it easy to use on a daily basis. Thanks for your feedback on reporting, I've passed that on to our team. Feedback from retailers helps us make Vend even better so thanks for taking the time to share yours with us!

Best,

Lucia
(Vend's Community Manager)

Vend Reviews
Vend
Run the world's best retail with Vend point-of-sale system.
Read more
steven segal

All features one needs in a POS system, including integration with shopify made it an easy choice.

2018-06-05

There are a lot of POS systems out there. I researched most of them before deciding on Vend. Anything you think that a POS should do, Vend does. There's no 100 percent perfect POS, but Vend has the most features and is easy to use. Plus no extra software or hardware is needed.

Pros

Shopify integration, bar code scanner integration, Quick Keys, reports, ability to list detailed product info.

Cons

While Vend recently updated the way one enters product information by reducing the number of screens needed to enter or edit a product, there are still some areas of Vend that could use the same type of update. For example, after I'm finished entering a new product, there should be a button to click on that says "Enter New Product." Instead, I have to go back to the main Product Menu and go through a couple of screens to start entering another product. Not a major difficulty but this is one example where you have to go back to the main menu to access other parts of the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Vend Reviews
Vend
Run the world's best retail with Vend point-of-sale system.
Read more
Will McTavish

Grow your business using Vend

2012-10-03

Xero for the accounting system, Timely if you take bookings, Shopify if you sell online and Perkville if you want more customers :) If you stick to with your old cash register, your business will suffer.

Source: GetApp
2 of 2 people found this review helpful
Helpful?   Yes   No
Vend Reviews
Vend
Run the world's best retail with Vend point-of-sale system.
Read more
Georgina Bradley

Verified Reviewer

Bad support

2015-05-01

We are a multichannel retailer and link Vend to our website with Shopify, and then both link to Xero for finance.

Source: GetApp
4 of 8 people found this review helpful
Helpful?   Yes   No
Vend Reviews
Vend
Run the world's best retail with Vend point-of-sale system.
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Anonymous
A verified reviewer

We have been using Vend for our retail business for over 5 years

2018-05-29

We have been running a multi-channel retail clothing business using Vend POS as our platform for inventory creation, management, and in-store sales. It is a reliable, feature-rich, and versatile web-based software solution that is simple to set up and use daily.

Pros

The integrations we rely on are Shopify for e-commerce as well as Xero for accounting.

Cons

There have been various bugs, issues, and UI inconveniences over the years. Generally customer support is very responsive to tickets we create however it is usually a long turnaround to actually address any software improvements we have asked to be made.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Vend Reviews
Vend
Run the world's best retail with Vend point-of-sale system.
Read more