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Content Hub vs Vanilla Comparison

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Overview

Content Hub is a content lifecycle and digital asset management platform to store, categorize, and search high volumes of...

Vanilla provides a one-stop-shop solution that combines the power of customer communities, Q&A, knowledge base, and ideation...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

10

11

3

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.4

5

4

3

2

1

32

23

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Content Hub enables me to organize my webpages easily. It's ability to allow users to edit and publish articles and reports on the same page is fantastic.
I like that this software has multiple stages of approval before changes are published allowing you to be sure that you are publishing exactly what you want.
Content Hub allows me to maintain vital information on websites and helps me effectively communicate what I desire to my audience.

Pros

Cost effective with all the features that very high costing solutions have - we trialed 10 different solutions before selecting vanilla as they winner. New features rolled in all the time.
Vanilla is very easy to use and manage, looks good, offer great gamification that make our community fun, great value for money, good training materials, easy solution to support multilingual.
By distributing badges, we reward our top users and most engaged people and makes the platform a little more fun. The support team is super reactive as well, whenever there is an issue.

Cons

Exceptionally unintuitive, complex with confusing and inconsistent naming conventions.
The aesthetics are outdated. I have never fully learned how to use this software because no one in my organization knows.
It is not the easiest software to use, and does assume or even require some prior knowledge.

Cons

It was unclear what changes would happen with a recent update, it's been left down to the forum owner to find the weird behaviors (such as filters not working correctly).
The problem with vbBulletin was one of stability: we were having frequent outages in one incident we had to close the forum for about a month to deal with issues.
That we did not discover it until last year. Seriously, I would be hard-pressed to identify anything about this platform that I disliked.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features48
  • @mentions
  • AB Testing
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Asset Categorization
  • Asset Library
  • Asset Management
  • Asset Sharing
  • Audio File Management
  • Automatic Backup
  • Brainstorming
  • Budgeting/Forecasting
  • CMS Integration
  • Calendar Management
  • Campaign Management
  • Campaign Planning
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Content Library
  • Content Management
  • Content Publishing Options
  • Custom Development
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Decision Support
  • Digital Asset Management
  • Discussions / Forums
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Feedback Management
  • File Conversion
  • File Transfer
  • Filtering
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Group Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Image Editing
  • Information Governance
  • Knowledge Base Management
  • Labeling
  • Lifecycle Management
  • Member Directory
  • Membership Management
  • Metadata Management
  • Mind Maps
  • Mobile Access
  • Mobile App
  • Moderation
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Language
  • Online Forums
  • Personalization
  • Planning Tools
  • Polls/Voting
  • Prioritization
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • URL Customization
  • User Management
  • Version Control
  • Video Support
  • Visual Analytics
  • Website Management
  • Widgets
  • Workflow Management
  • Total features87
  • @mentions
  • AB Testing
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Asset Categorization
  • Asset Library
  • Asset Management
  • Asset Sharing
  • Audio File Management
  • Automatic Backup
  • Brainstorming
  • Budgeting/Forecasting
  • CMS Integration
  • Calendar Management
  • Campaign Management
  • Campaign Planning
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Content Library
  • Content Management
  • Content Publishing Options
  • Custom Development
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Decision Support
  • Digital Asset Management
  • Discussions / Forums
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Feedback Management
  • File Conversion
  • File Transfer
  • Filtering
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Group Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Image Editing
  • Information Governance
  • Knowledge Base Management
  • Labeling
  • Lifecycle Management
  • Member Directory
  • Membership Management
  • Metadata Management
  • Mind Maps
  • Mobile Access
  • Mobile App
  • Moderation
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Language
  • Online Forums
  • Personalization
  • Planning Tools
  • Polls/Voting
  • Prioritization
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integrations
  • URL Customization
  • User Management
  • Version Control
  • Video Support
  • Visual Analytics
  • Website Management
  • Widgets
  • Workflow Management

Integrations

  • Total integrations32
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations12
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk