Sparxo Reviews

Low fees for customers, easy to use for promoters and customers, good responsive customer service, small local woman/ minority owned company. But most importantly, they reliably get me the money from ticket sales a couple days after the sale which gives me the liquidity I need to continue running my small business.

I haven't figured out how to create a map of a venue that people can select their seats from with Sparxo.

Thank you for your review! We're thrilled we can help you get access to your hard-earned money quickly! We're working on assigned seating and we will reach out to you when that gets released.

What I love most about Sparxo is that I can always get a hold of someone! It's ticketing also embeds directly into my website which helps my SEO. Their check-in system helps my front of house staff keep track of attendance and fight against disputes. Sparxo is easy to use for my team and their team always comes through for us. Most ticketing companies will offer customer support to win business, but then be conveniently unavailable once they have our business. I can also guarantee that 100% of my funds are always deposited into my bank without having to worry about whether Sparxo will release my funds or not. I definitely recommend Sparxo for all of your event ticketing needs.

I have nothing bad to say about this company.

We value your support and enthusiasm! We're here for you!

Love how easy it is to set up an event and collect registrations. Our team really loves the ease of use.

Unable to view the live event page directly from my dashboard. It's a little clunky having to go into manage/edit to access the link

Thank you for your support and honest feedback! Would your team consider integrating your events into your website or having an event website to show all of your events?

The sparxo ticketing features make it easy to set up and launch events quickly. I can send emails to attendees directly from my dashboard, and track as ticket sales come in. I like how each event is customization, and I can choose to ask additional questions of my attendees. Post-event, I find use in downloading CSV files to understand my audience base and appreciate when Sparxo flags an attendee as new or reoccurring.

I hope that Sparxo will continue to work on its ability to merge and filter datasets of attendees, so I can download one CSV that displays all data across all events.

Thank you for your glowing review and support, Rebecca!

It's very easy to use and gives you a lot of alternatives to personalize your event guests. The support team are always there whenever you need it, and they help you in any doubt that you can have.

The app for check in isn't working for iOS 12. That could be a problem for iPhone user that have updated the software and they want to do the check in their cell phones.

Thank you so much for your honest and kind feedback. We have tested our Sparxo check-in app on iOS 12 and have not encountered any issues. However, we do not have any of the newest iPhones such as 10, X, or XS. By chance, do you have one of these newer phones? This would help us understand the issue so we can investigate it further to make sure it works. For iOS 12, we have tested it on iPhones 8, 7, and 6.

Ease of use. So many features to add on for our different events. Favorite feature: possibility of adding questions for our customers and deciding on the type of answer to give (short, multiple choice, etc.)

Customer service was not so efficient. I asked a question, as my issue was not part of the FAQ. took minimum two weeks to get an answer and by then I had found a solution myself

Hi Florence, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! I apologize for the slow reply at that time. Since then, we have implemented Intercom into every dashboard which allows us to reply pretty instantaneously. You can also find updated information about us in our Knowledge Base for instructions and overview: https://www.sparxo.com/knowledge-base/ At the time you looked, we were switching away from our help FAQ and over to Knowledge Base, I apologize for the inconvenience. Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

Easy to use, and flexible to coordinate with a team around. We have multiple pop-up events a year, and this helps us promote and publish them quickly.

Software is geared toward ticketing, which is a bit different than our free events. Additional flexibility with scheduling / managing attendees would be helpful, though I'll be honest, I haven't done a deep dive with all of the current features. Text notifications to attendees would also be helpful.

Hi Max, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! Appreciate your time and feedback. Because we believe that our system should be available equally to everyone whether a small non profit or a large enterprise, you have full access to 100% of our features even for free events. While the dashboard terminology...

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No pros were added to this review

There is no automatic waitlist option, it is overly complicated to access guest lists, the software must have been created by someone with zero events experience as all common sense functionality is missing, the help pages are BLANK, and the customer service takes hours to respond and then is useless.

Hi Kimberlea, While your experience with us doesn't seem to have been stellar, I appreciate your honesty and willingness to leave feedback for us. We take pride in our customer service. I was unable to locate any communication on your account with us through email or Intercom. I apologize that it seems no one replied to you. We were in the process of moving our help FAQ to Knowledge Base...

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User-friendly color layout Great customer service Great value compared to competitors Overall I like the product you have created

losing data from an expired event ( how much was each ticket)

Hi Nittu, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! We never delete event data. Perhaps you moved from our old V3 system to our new system. If that's the case, all your data from V3 is still on V3 and is accessible at any time. If you would like your old V3 data moved to your new account, please let me know and we can move it for you. Appreciate your time and feedback. You can also find updated information about us in our Knowledge Base for instructions and overview: https://www.sparxo.com/knowledge-base/ Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

Very user-friendly and they keep adding great features to help event organizers streamline event prep and interact with attendees. Love the widgets for ticket purchasing!

No cons were added to this review

Hi Michel, Thank you so much for your time in leaving us a review! We greatly appreciate it. Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

Our organization loves the ability to create events, keep track of who is coming, and remind quests that the event is coming up.

No cons were added to this review

Hi Rebecca, Thank you so much for your time in leaving us a review! We greatly appreciate it. You are correct in that we don't generate traffic for you. We are not currently offering marketing for you. We believe in making sure you own your brand and experience. This is why we are a white label, direct integration. We do however understand the need for marketing which is why we have an open system. You can work with any other system and quickly and easily import their guest lists into our system. We will analyze that for you and allow you ability to use one seamless check-in system. We will be building a consumer app in the future though! Stay tuned :) Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

We have it working in a very automatic way, so we don't have to put much thought or effort into maintaining things.

Would be happier if it were a little more universally known and accepted. We have clients that still have issues interfacing.

Hi Ryan, Thank you so much for your time in leaving us a review! We greatly appreciate it. You are correct in that we aren't yet universally known. This is because we believe in making sure you own your brand and experience. This is why we are a white label, direct integration. We do however understand the need for marketing which is why we have an open system. You can work with any other system and quickly and easily import their guest lists into our system. We will analyze that for you and allow you ability to use one seamless check-in system. We will be releasing a consumer app soon and we are working on more marketing to help with exposure and education. Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

I like that the user interface is very friendly and intuitive. You don't need to be a tech wizard to be able to use this software. I also like that I can add multiple photos, images and even sound and video files directly to my event site. It's incredible to be able to promote and showcase my events in a more dynamic way, beyond just one image.

I wish that the ability to manage and generate the reports would be more robust. I also wish that the ability to make sure attendee guest info are captured in the RSVP is more intuitive.

Hi Al, Thank you so much for your time in leaving us a review! We greatly appreciate it. We offer extensive abilities to capture extra additional attendee information through Additional Custom Questions for RSVPs or paid tickets. We offer extensive data that can be exported to Excel for any purpose. We are continuously working on improving our system! You can find updated information about us in our Knowledge Base for instructions and overview: https://www.sparxo.com/knowledge-base/ Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

Above all their customer service is great. Very responsive and willing to work with you. They even built a custom landing page for us before our website was live. It has all of the functionality you need in ticket sales and lots of customizable options, which is great. I really like the look of the calendar, it works well with our website and branding.

No cons were added to this review

Hi Leah, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! You can also find updated information about us in our Knowledge Base for instructions and overview: https://www.sparxo.com/knowledge-base/ Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

Simple, clean interface, availability of integration codes, how it looks on our website, ease of RSVPs and landing pages.

Need to roll out more features such as recurring events, delete an event, carry over the times when cloning.

Hi Elizabeth, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! We are working on a smooth recurring events solution. Currently our Clone feature is used for recurring events paired with our Events Calendar for ease in view. We will certainly update you when this feature is completely built out. We don't...

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It's easy to update and change, and is able to post to our website, Facebook, and marketing screens. It's great to be able to update once and have it go everywhere.

No real downsides that come to mind. There are features that I'd like to see, including SMS notifications and additional customizations, but I haven't really thought to spent time getting more out of the platform.

Hi Max, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! We offer quite an extensive list of customizations. You can also find updated information about us in our Knowledge Base for instructions and overview: https://www.sparxo.com/knowledge-base/ We have noted the request for SMS notifications. When we build something we want to do it right and well. There are companies who solely do SMS messaging. You can currently easily work with them by exporting your data from Sparxo. Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

The sparxo calendar is amazing. As well as the plugins for web and social. All the features on the backend are elegant and easy to use.

I really wish I could communicate with ticket holders through the app. Sending a message or an email would be really helpful as all our events are offsite and we don't have access to a laptop and sometimes we need to reach a customer.

Hi Shay, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! We do offer the ability to send messages to ticket holders through Schedule Emails. (Manage > Schedule Emails) . We also have a Beta app that lets you leave voice messages to attendees who are using the app, GLood. You can also find updated information about us in our Knowledge Base for instructions and overview: https://www.sparxo.com/knowledge-base/ Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

The ability to quickly create trips, manage customers, and download rosters. Our customers like the ability to easily purchase tickets and not need yet another username and password to remember in order to do so. With tickets being purchased solely on Facebook it makes a one-stop platform where our customers also ask me questions via their messenger platform.

A few items aren't incredibly intuitive, but once you know how to use it administration tasks go quickly and smoothly.

Hi Brandon, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! Appreciate your time and feedback. You can also find updated information about us in our Knowledge Base for instructions and overview: https://www.sparxo.com/knowledge-base/ Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

Sparxo has a great layout and passes the fees along. Organizers have greater flexibility in ticketing and fee options with a clean interface. I also love the gamification aspect of encouraging sharing of events.

The inability to link social media platforms and lack of scalable fees similar to Sparxo's fees is a struggle.

Hi Dr. Rollan, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! Would you elaborate on the type os social media links you're looking for? We offer an integrated Facebook application, ability to set up a Facebook share message for your attendees to use and tracking links for social promotion tracking on clicks...

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Easy interface. It makes updating my listings a breeze. The support is excellent. They've even taken into consideration some of my suggestions and incorporated them into the software.

No cons were added to this review

Hi Chris, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! Appreciate your time and feedback. You can also find updated information about us in our Knowledge Base for instructions and overview: https://www.sparxo.com/knowledge-base/ Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

I like that everything is easy to access,change and update as needed,the way to contact all parties involved via Sparxo is amazing and does the work for you in a way!

No cons were added to this review

Hi Angela, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! Appreciate your time and feedback. You can also find updated information about us in our Knowledge Base for instructions and overview: https://www.sparxo.com/knowledge-base/ Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

Their personal attention to their customers is impressive. My husband and I love the live chat option. We love being able to get things done quickly and when we have help that is willing to assist quickly then we appreciate that!

I hate that we can't integrate our social media or link our social media to sparxo. Being able to share more with our customers about who we are and the events that we are hosting through social media would be helpful. Other than that, no complaints really.

Dear Verified Reviewer, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! Would you elaborate more on linking to social media? We offer a integrated Facebook application. We also offer ability to set up an auto Facebook share message for event attendees to use. We offer Tracking links to track clicks and...

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The ability for nonprofits to take donations without a charge. Designing A Difference benefits by creating events and successfully keeping track of who is coming and when to let them know about the next event.

Can be complex with so many options but help is always there.

Hi Eduardo, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! Appreciate your time and feedback. You can also find updated information about us in our Knowledge Base for instructions and overview: https://www.sparxo.com/knowledge-base/ Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

Ease to set up and manage event attendance. The splash page, website and facebook integration works seamlessly.

Lack of Salesforce integration and integration on other social channels. Wish that Sparxo could be more integrated with FB as well.

Hi Sam, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! We are working on more integrations including Sales Force :) We will keep you updated. In terms of Facebook integration, we are working on a conversation with Facebook to be offered the same ability as the reference you have in mind which is a closed partnership. You can also find updated information about us in our Knowledge Base for instructions and overview: https://www.sparxo.com/knowledge-base/ Feel free to reach out to use via your dashboard chat or email at any time! Best, Crystle

Sparxo is great to use for events - its easy to track guests as well as collaborate with fellow event co-organizers. The layout is very easy to learn and create events. I like the event splash page which personalizes your event and the app which allows you to easily check in guests. Sparxo's customer service is also excellent and they are very responsive if you have any questions.

Working on building the community recognition of the brand. As some people are unaware of Sparxo - I have to explain what the company is.

Hi Angela, Thank you so much for your time in leaving us a review! We greatly appreciate it. We are continuously working on improving our system! We believe in making sure you own your brand and experience. This is why we are a white label, direct integration. We do however understand the need for marketing which is why we have an open system. You can work with any other system and quickly and...

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