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Square Payments vs Helcim Comparison

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Good recommendations?

Helcim logo

Helcim

4.2

(23)

87pts

Overview

Square Payments is an online payment processing solution which integrates with Square hardware & POS software to allow businesses...

Category Leaders

Helcim enables credit card processing for your business, sign up with no commitments, contracts, or monthly fees. At Helcim,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0.01

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

2.3K

5

4

3

2

1

1.7K

413

83

20

28

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.2

23

5

4

3

2

1

14

4

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

I like that it is straight forward and easy to use, plus they offer additional products like financing and capital advances that are useful for growing businesses.
I love the simplicity of the software. I love being able to accept credit card or debit card payments directly on my phone with the small noninvasive card reader that i attach to my phone.
I love this software, our employees love it too because it gives them better tips at the end of the day.

Pros

I am pleased with the ease of use and helpful staff.
Customer services was excellent. SENSITIVE CONTENT] was very helpful and definitely helped me solve the problem.
In my opinion the absolute best part of Helcim is their customer service. Whenever I hit a bump in the road, I just called customer service and an agent was able to walk me through it.

Cons

I do not think I have have anything I do not like about square payments. I guess if you put in the wrong email that can be annoying but that more user error.
I had to walk around & often ended up some distance away from the customer. It was awkward because I had to have their card with me & this probably made the customer feel uneasy.
It also bothered me that they charge more to type in the card numbers when you’re unable to swipe the card in person.

Cons

I do not work with the system on a regular basis, so my own experience has been the lack of any problems or negative feedback from the people that do use it.
Even walking our client through each step, they'd still often make a mistake and have to start over because they'd hit the wrong button.
I've use a couple different ones, and they're rather clunky and tricky for our clients to use.
  • Vendor responds to reviews
  • Last review5 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features34
  • ACH Payment Processing
  • API
  • Accounting Integration
  • Billing & Invoicing
  • Billing Portal
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contactless NFC
  • Credit Card Management
  • Credit Card Processing
  • Cryptocurrency Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Invoices
  • Customizable Templates
  • Data Security
  • Debit/Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • For Retail
  • For iPad Devices
  • Fraud Detection
  • Gift Card Management
  • In-Person Payments
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Card Reader
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Period Recurring Billing
  • Multi-Store
  • Multiple Payment Options
  • Offline Access
  • Online Invoicing
  • Online Payments
  • Order Management
  • Order Tracking
  • PCI Compliance
  • Partial Payments
  • Payment Fraud Prevention
  • Payment Processing
  • Payment Processing Services Integration
  • Point of Sale (POS)
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Real-Time Data
  • Real-Time Reporting
  • Receipt Management
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Reviews Management
  • SSL Security
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Self Service Portal
  • Shipping Management
  • Shopping Cart
  • Subscription Management
  • Tax Calculation
  • Templates
  • Third-Party Integrations
  • Transaction History
  • Website Management
  • eCommerce Management
  • Total features79
  • ACH Payment Processing
  • API
  • Accounting Integration
  • Billing & Invoicing
  • Billing Portal
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contactless NFC
  • Credit Card Management
  • Credit Card Processing
  • Cryptocurrency Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Invoices
  • Customizable Templates
  • Data Security
  • Debit/Credit Card Processing
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Email Reminders
  • For Retail
  • For iPad Devices
  • Fraud Detection
  • Gift Card Management
  • In-Person Payments
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Card Reader
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Period Recurring Billing
  • Multi-Store
  • Multiple Payment Options
  • Offline Access
  • Online Invoicing
  • Online Payments
  • Order Management
  • Order Tracking
  • PCI Compliance
  • Partial Payments
  • Payment Fraud Prevention
  • Payment Processing
  • Payment Processing Services Integration
  • Point of Sale (POS)
  • Product Identification
  • Promotions Management
  • Purchase Order Management
  • Real-Time Data
  • Real-Time Reporting
  • Receipt Management
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Reviews Management
  • SSL Security
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Self Service Portal
  • Shipping Management
  • Shopping Cart
  • Subscription Management
  • Tax Calculation
  • Templates
  • Third-Party Integrations
  • Transaction History
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations91
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Klaviyo
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • authorize.net
  • Total integrations4
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Klaviyo
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • authorize.net

User reviews that mention these apps

mp
AvatarImg

megan p.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Helcim logo

Helcim

Complete mess

Reviewed 2 years ago

This company created a complete mess for me in the end, but even from the very start there were so many issues and I was constantly contacting support. The main issue however was when I processed a declined transaction a second time (because I thought I may have done something wrong the first time), and they froze my account AND CANCELLED THOUSANDS OF DOLLARS IN TRANSACTIONS because it triggered some...

Pros

I liked their lower fees than Stripe, Square, etc

Cons

Many implementation issues, and they cancelled thousands of dollars in transactions without a decent explanation or resolution of the issue.

Vendor response

Hello Megan, Thank you for your feedback, we're sorry for any inconvenience caused. We can see from our notes that a member of our Trust and Safety team reached out to address the concerns you outlined in your review. The fraud alert was triggered due to a number of details specific to that transaction. As a financial service, we take the financial security of our merchants and their customers very seriously and from time to time this may mean we need to perform additional due diligence. Our team works hard to be proactive in these situations in reaching out to the business with further information and to work quickly to resolve these issues. We understand this process may have been frustrating and wish you and your business all the best. - The Helcim team

KT
AvatarImg

Kelly T.

Biotechnology, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Helcim logo

Helcim

Customer Services

Reviewed 3 years ago

Capturing payments. Customer services was excellent. [SENSITIVE CONTENT] was very helpful and definitely helped me solve the problem.

Pros

Payments processing was easy. Capturing payments was easy to understand

Cons

I wish we could change the setting for preauthorizing and capture on Helcim website instead of through Wordpress.

Vendor response

Thank you for sharing how easy your experience has been, Kelly!