Most popular features of all Website & eCommerce apps
25 reviewers had the following to say about Square Payments's features:
Has a lot of depth of control in invoicing, scheduling, staff time management, tipping, reporting, and overall sale management.
Pros
Deep features for product categorization, staff management, ecommerce, reporting, and POS kiosk customization.
Cons
The ecommerce features are basic and could do a lot more to facilitate the unification of your brick and mortar and online presence.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Using the processing as part of a complete ecosystem that ties into e-commerce with all of your data aggregated into one dashboard is incredibly convenient.
Pros
The app generally performs well, very responsive, and provides a very accessible inventory management system.
Cons
Occasionally the card reader can act up/have issues connecting. Fees feel like they run a little high per transaction, which could be prohibitive for smaller scale purchases, though they're still competitive.
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
great mobile payment system, i wish the hardware was better!
Pros
Great to have access from desktop, mobile, and apps.
Cons
i wish it were more customizable, that you could remove pre-loaded things if you didnt use them, easier to make updates!
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
The POS app is very easy and actually fun to use.
Pros
The POS app is incredible as you can manage receipts, permissions, refunds, discounts and real-time inventory management.
Cons
Square has a VERY strict fraud prevention system that can cause freezing of funds for suspicious payments. This can be unnecessary at times and cause delay in payments.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
I am solving all issues I have had as far as processing payments, while keeping detailed reports of which employee sold each item and who did what service. Integrates with payroll and expense reports!
Pros
Ease of use, features, compatibility with other square softwares. I can add retail and sell with tax on specific items as well as services that do not require taxes. Easily tracks which employees sell which items.
Cons
More controls as far as employee permissions, but there is nothing I dislike about the software so far.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Good option for quick payments made my credit card. Would highly suggest!
Pros
As a non profit, we use Square to help with ticketing, registration, and payments at our silent auction fundraising event. It has been great for this event and helps us stay organized.
Cons
It is not the easiest to integrate with our donor management software.
Rating breakdown
Time used: 1-2 years
Frequency of use: Occasionally
Likelihood to recommend
I love the software, the inventory controls, payments, invoices etc.
Pros
What we like is the ease of use and the convenience of using our phones to conduct everyday business. We don’t need a set POS station to take a payment or make an invoice
Cons
The mobile app does not have all functions and reports that the desktop software has.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Overall experience has been good with very little to complain about.
Pros
It integrates with our field service management software and makes taking payments quick and easy in the field.
Cons
Not much, it makes taking payments quick and easy in the field.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Charging clients is much easier with Square, and saves a ton of money in fees to rent a dedicated machine.
Pros
Very easy to deploy, simple to hook up to a bank account and move money, great iOS app, doesn't require any fees if you aren't using it so it's great for a small business or infrequent transactions.
Cons
High volume businesses would do better with a more traditional transaction management system.
Rating breakdown
Time used: 6-12 months
Frequency of use: Monthly
Likelihood to recommend
Pros
We use square for our retail sales and our drivers/techs use them to collect copays from patients when they deliver equipment.
Cons
we can use it for serialized equipment so anything serialized has to go through our practice management system.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Using square make accounts receivable a breeze for my business. Having it has made payment processing and tracking less time consuming. I also enjoy being able to get customer feedback just as easily.
Pros
Logging in and seeing the Dashboard with my activity for the day and week is great.
Cons
Not being able to get a live person immediately is a drag especially for tech support.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Unlike past credit card processing vendors, Square truly makes an effort to show its commitment to small businesses and independent contractors. Even in resolving chargebacks or disputes, Square makes it feel like they've got your back, and that they are doing all they can on your behalf. Past vendors have made it difficult for us to win chargeback disputes by not allowing adequate time to submit documentation or responses, requiring all dispute documents to be physically mailed, etc.
Pros
Square is very user-friendly both as a mobile app and desktop virtual terminal credit card processing provider.
Cons
Virtual Terminal/online POS access for multiple users requires a subscription/pro plan, which is prohibitive for small mom-and-pop outfits like ours.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
While going to a bank takes so long, square is so easy to setup and payments go directly To our account
Pros
I love that it handles fraud for me. When we have fraudulent payments it automatically managed them, both refunding or notifying me that we had a problem with it.
Cons
This processor allows our ecommerce and physical stores to be connected and manages payments in one dashboard.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Square has made mobile payment easier and more accessible to the small business.
Pros
Square software does a great job at categorizing transactions which allows for easy review for record keeping.
Cons
The software can incorporate a better method for keeping account of cash transactions. Forgetting to input a cash transaction can lead to inaccurate record keeping.
Rating breakdown
Time used: 1-2 years
Frequency of use: Monthly
Likelihood to recommend
Square Payments have been great to make payments and receive payments when out at a Conventions.
Pros
The ability to make mobile transactions on the go is great.
Cons
Some of the hardware can be a bit clunky in design. Also the chip readers with phones are also not the best.
Rating breakdown
Time used: 2+ years
Frequency of use: Occasionally
Likelihood to recommend
This software is exceptional for law office management.
Pros
In a big firm, cash management was done for me, but when you are on your own, that’s no going to happen.
Cons
The original hardware was free. Now for a chip reader, expect to pay less than $50. I have two. One for the office and the other I keep in my car.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
IT IS GREAT FOR CUSTOMERS TO GET INSTANT NOTIFICATION OF PAYMENT, WITH BUSINESS AND AMOUNT.
Pros
IT ALLOWS FOR MOBILE PAYMENTS AND CONTACTLESS PAYMENTS FOR BOTH PARTIES. VERY EASY TO USE ALL THE FEATURES OF THIS PRODUCT.
Cons
I DO NOT HAVE ANYTHING REALLY NEGATIVE TO SAY ABOUT THIS PRODUCT. I LOVE HOW EFFICEINT IT IS WITH CARD PROCESSING.
Rating breakdown
Time used: Free Trial
Frequency of use: Occasionally
Likelihood to recommend
Pros
I love how easy it is to create products right in the mobile app, the reporting features, and the emailed summary
Cons
Signing in and out on the mobile app. I'd really love it if it had a fingerprint sign-in option, and I wish the sign out was easier to find instead of buried at the bottom of the "Settings" page.
Rating breakdown
Time used: 2+ years
Frequency of use: Monthly
Likelihood to recommend
Highly useful for a mobile or internet-based business.
Pros
It was really one of the first to offer a simple priced credit card processing for mobile and internet-based business, and well remains a leader in the field.
Cons
The charges for manually entering credit cards are higher than those for physical card reading; at this day and age, there should be no difference.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We are able to take payments on our mobile devices and can be anywhere on property.
Pros
The ease of setup to taking the first payment was great. We really enjoy the various solutions that Square offers for taking payments whether online, through the phone, or through one of their devices.
Cons
Some more reporting features could always be helpful but honestly most of the reports are adequate for our needs.
Rating breakdown
Time used: 1-2 years
Frequency of use: Monthly
Likelihood to recommend
good solid product but the money transfer was too long to hit our bank account
Pros
easy to use, good reports, easy set up and employee access
Cons
processing time too long and excessive holds on transfer of funds
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
Our girl scout troop realized quickly the benefit of the Square app, which for us was the ability to process credit cards and also help organize inventory and manage sales.
Pros
We could also access sales reports and help us track product inventory. Finally, it offered security and deposits could quickly be made into our bank account for reconciliation.
Cons
It was easy to use and allowed multiple users to access.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Occasionally
Likelihood to recommend
We use if daily for membership, tuition, and enrollment fees. It is easy to use, offers a variety of billing options, and the fees are incredibly reasonable.
Pros
Easy to set up and use, small business friendly fees, ability to schedule invoices, ability to request deposits, super easy to use mobile platform, reliable deposits.
Cons
some of the reports are difficult to generate, but once you know where they are they are easy to find again.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Life saving tool for our at home small business, helps us with sales tax filing and overall income analysis on top of being able to get paid easily either on the spot or via invoice.
Easy access to affordable credit card processing.
Pros
Payments post to my bank account quickly, and I love the instant deposit feature which allows for instant deposits of transactions over $50 into your bank account for an additional 1% fee.
Cons
I wish the iphone app hosted the Dashboard features so I didn't have to login online to access instant deposit and other specific information.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
