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StoryTap

StoryTap is the leader in story-led video automation.

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StoryTap Features

Features Summary

Functionality

4.6

/5

10

Total features

89

11 categories

StoryTap features

AB Testing
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Brand Overlay
Brand Tracking

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Contenders comparison

Functionality

4.6

/5

10

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

89

Unique features

  • Customizable Fields

  • Text Analysis

  • Campaign Planning

  • Video Creation

Functionality

4.5

/5

730

Price starts from

12

Per month

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Total Features

44

Features in Common

33

Unique features

  • Video Streaming

  • Preview Functionality

  • Custom Development

  • File Transfer

Functionality

4.6

/5

359

Price starts from

19

Per month

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Total Features

6

Features in Common

5

Unique features

  • Video Streaming

Common StoryTap comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Give your community a voice

Reviewed 2 years ago

I LOVED using storytap — it solved my "no events during COVID-19" problem. It provided me with weeks of unique community-driven content that allowed me to grow my community and keep my volunteers engaged.

Pros

I used Storytap for a campaign with my #Tech4Good meetup volunteers. Each member recorded a 2 minute clip with tips to our membership for working from home during COVID-19. The process was very simple for the end users — the storyguide ensured I received videos in a usable format and the full access to the video clips gave me flexibility for using the clips anywhere.

Cons

Some video clips had low audio levels because of user error — if the software was able to give warnings based on low audio recording levels or bad lighting that would improve the quality of the video clips collected.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use for a social media manager on the periphery of the project

Reviewed 7 months ago

Overall this is a great tool to not only create video content but to store it. The premise is easy enough, but as someone who comes in and out of the process/ not involved in the recording of it, it's so easy to search and download videos. Your interface is so nice and smooth and it's really helped me share more stories with our digital audiences.

Pros

I think the ease of the platform combined with the support of our rep. has made using StoryTap so great, and uniquely different from other platforms. I'm able to come in as a I need at any time of the user journey and pull videos (full or in segments) to upload to social. On the few moments I need assistance, I'm able to get immediate help from our rep and she's been so great, before, during, and after we launched.

Cons

My only complaint is something that I recently learned the trick to, so it's not really a complaint as a user error and that is the storyline feature on the video information pop out. It starts the story prompt, and as someone who comes in looking for specific moments / clips I can share, I was hoping to see what's said without having to listen to each of them. I've since learned I can see that on the transcript tab. I guess it'd be nice to see them both, vs. separate, but otherwise I don't have critical feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Critical Platform For Success

Reviewed 6 months ago

StoryTap solved a fundamental challenge for our online content strategy and was easily able to slot into ecosystem and culture. StoryTap has been providing an innovative solution for our business and driven positive outcomes for our customers & business through its expertise in online content and brand management. The staff has a wonderful attitude and has gone above and beyond in helping us make the most out of the platform. In particular, Andrea, Louise, and Daniel have provided service above and beyond expectations and have kept us on track to meet business targets

Pros

-The external platform itself is sleek and aesthetically pleasing -The concierge services are invaluable in keeping our goals on track -The internal platform is simple and intuitive - it is very easy for us to get new technicians to leverage the program -Reporting provided through the platform is extremely helpful especially when cross referencing it

Cons

I would be very keen to see a product roadmap n future enhancements & development work. This type of strategic collaboration helps us work make the most out of the product & help us plan future projects.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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No Substitute for Creating Content at Scale

Reviewed 7 months ago

Really great experience. I have since moved on from Anderson, but would love to work with them again if the opportunity arises.

Pros

I don't know of any other software that can generate this much content so quickly. I think that's the most valuable feature of StoryTap. Secondly, the data reports that synthesize all the data points makes decision-making so easy and saves so much time internally. And of course, the Support team they provide to help guide you through template creation, website placement, etc. is incredibly knowledgable and dedicated to helping your team achieve its goals.

Cons

There was nothing that really was a deal breaker. If StoryTap is looking to develop new features, I would recommend an editor/trimmer and continuing to focus on the sweet spot between mass production and customization. Maybe more self-serve?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy Way to Scale Video Reviews

Reviewed 7 months ago
Pros

Storytap's software was easy and simple to implement. The UI was intuitive to review, filter, and export video reviews.

Cons

The biggest areas of improvement are video editing options. If you wanted production-level videos, you'd still need to export the files into another video editor.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Positive experience working with StoryTap to answer top customer FAQs

Reviewed 6 months ago

I worked with StoryTap briefly for a few months as a Product Manager. To answer our top customer FAQs, we collected video answers recorded by our technicians. Although my experience was short, the team was fast and responsive to help get us moving.

Pros

The onboarding experience was pretty fast and the UI was simple to navigate. The backend was organized while the front-end recording experience was really straightforward to use.

Cons

There are a lot of features available with StoryTap. I wasn't too sure where to start at first but luckily [SENSITIVE CONTENT] from the StoryTap team made sure my onboarding was straightforward and easy to follow. Thank you [SENSITIVE CONTENT]!