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SureDone

Simply Powerful Multichannel E-Commerce Software

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SureDone Reviews

Reviews summary

Pros

The customer support is amazing and they always ensure you are satisfied. Suredone is always moving forward and getting even better with additional features.

Donnie J.

Additionally, the SureDone team takes customer suggestions and works with our team to help improve the use of the software, which is the best part.

Abby B.

The experience has been excellent, Suredone provides direct access to a great support team for any questions or concerns.

Donnie J.

Cons

Software can sometimes give you a warning or error and still make the update. So you feel it failed but it didn't, or you feel it went through and it didn't.

Donnie J.

Had no major problems with this application, execpt from a few issues with the updates.

Anonymous Reviewer

Suredone made it possible for our company to manage three e-commerce sites with limited resources.

Robert P.

Overall rating

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91%
positive reviews
90%
would recommend this app

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11 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Takes away the hassle of running a store!

Reviewed 8 months ago
Pros

This software keeps track of my entire inventory, all of my shipments, transactions, everything! It makes it so easy and it's all in one place!

Cons

There was nothing I disliked about this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent Support and Features

Reviewed 2 years ago

The experience has been excellent, Suredone provides direct access to a great support team for any questions or concerns. Sureodne has also provided helpful insight in to growing our business through their software.

Pros

The customer support is amazing and they always ensure you are satisfied. Suredone is always moving forward and getting even better with additional features

Cons

The intuitiveness of the software when an update fails could be improved. You have to double check when you make updates to listings to ensure all is good. Software can sometimes give you a warning or error and still make the update. So you feel it failed but it didn't, or you feel it went through and it didn't.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Stay Away

Reviewed 10 months ago

Worst experience we ever had

Pros

Nothing worst software out there. Stay away! We wated over a year and lost business.

Cons

Everything. The support is non existent. Took 1 year to implement. Very SLOW

Vendor response

Our reviews usually show we're highly rated for our support as our customers enjoy a team that gets to know them and their business. It appears as if you weren't selling online when you started with SureDone, used incomplete 3rd party catalogs to create listings and then tried to do everything yourself after internal staff changes. You then paid for quality data to bring 100k+ new items into SureDone...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I am a user.

Reviewed 3 months ago

Great Application.

Pros

Easy to use and extremely intuitive. provides direct access to a great support system.

Cons

Had no major problems with this application, execpt from a few issues with the updates.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Suredone made it possible for our company to manage three e-commerce sites with limited resources.

Reviewed 4 years ago

Bulk uploading is the best feature of this product. Second best feature is the one click listing.

Pros

SureDone is a great platform for creating a e-commerce web-store especially if you sell on Amazon, Ebay, Etsy and now Walmart. Not only can you control all three of these markets from your web store, you can also create a website that is packed full of content and beautifully presented. Because SureDone is easy to use and extremely intuitive I highly recommend this platform to anyone that wants...

Cons

We are attempting to make our Web Store Mobile Friendly. It is a work in progress and we have run into some programming issues. SureDone is very supportive and hopefully we will be mobile friendly soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Automated my ecom marketplace sales from end to end

Reviewed 9 months ago

Long gone are the days of manually uploading spreadsheets with inventory and pricing to the marketplaces. This solution quite simple tasks those lists and does handles with full automation. End to End - I provide my credentials with a vendor. Suredone grabs the inventory list and updates my listings on multiple sites with the data (qty and price changes are automatic). Once an end user buys a product, Suredone transmits the order to my vendor, and when shipped updates the tracking on the marketplace.

Pros

The ability of this software to take your vendor(s) feeds and map them into suredone. The length of time spent on this part alone would have been weeks of labor with other systems I was looking at. With Suredone it was done (by them) in just days. Very impressive.

Cons

I can not pinpoint an issue I like least about the software. Frustrations have happened, but its usually that I just needed to learn the process for the task. There is nothing I have wanted the solution to do that it doesnt. Suredone also can tweak their system for special requests (reporting, timing issues, etc)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It's a good multi-channel solution at a reasonable price.

Reviewed 4 years ago

Helps provide us with the multi-channel system we need.

Pros

Multi-channel functionality (eBay, website, Amazon, Walmart), ability to import & export in bulk and ship from all platforms. Cost is also fair/reasonable.

Cons

Initially there's a bit of a learning curve & some technical info needed to understand the system, but I don't see how there could be a multi-channel solution with all the requirements of each system without diving into details. Suredone provides good FAQ's & their support team is very responsive & helpful. Once the system is learned, it's full steam ahead.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SureDone

Reviewed 9 months ago

Suredone has been an asset to our company

Pros

affordable multi channel software that does what we need

Cons

some bugs as expected but the team is easy to work with

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Tool For Listing to eBay and Amazon!

Reviewed 3 years ago

Listing to eBay and Amazon in bulk is extremely user-friendly with the SureDone software, and thankfully their team is willing to work with us in order for our team to get the greatest use out of it.

Pros

First, the amount of online resources for each of the different processes is really amazing - they explain exactly what to do and how to use the program. Second, the onboarding team is phenomenal and they really work to make sure that you know how to use their software before going completely live as well as answer and walk through any questions you may have. Third, the ease in which it takes to learn the software is great - it does take some time, depending on the size of your current eBay or Amazon marketplace, but the software seems very straightforward and intuitive. Additionally, the SureDone team takes customer suggestions and works with our team to help improve the use of the software, which is the best part.

Cons

Some of the features that we would like to see are not currently being implemented - however, this is really a non-issue since the SureDone team is working with us in order to create the features that we requested.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent in depth listing/inventory management program

Reviewed 3 years ago
Pros

They have a great customer support staff that's willing to help and guide you through learning their software. They're always willing to expand their platform when presented with ideas or new features.

Cons

Very complex and not always the most user friendly. There's some features or ways the program handles things that just doesn't make sense. At least not yet. We're still in the early stages of implementing/using this program so we're still learning.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Better than expected!!

Reviewed 3 years ago

Easy listing to various stores, with ease of access.

Pros

They have options to do fitments either in the software or by inputting epids. Love the easy layout and uses of the CSV downloads to do fast work.

Cons

Nothing that we have run into has not been resolved without incident. Keep up the good work SureDone!!!