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Survicate vs Feedback Lite Comparison

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Overview

All the tools you need to find out what your customers are thinking, who they are and why they behave as they do. On your...

Use Feedback Lite to create and publish user feedback widgets on your website. Then export and analyze customer feedback...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

129

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

Free

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

18

4

3

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

4.6

5

4

3

2

1

12

6

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Really good, allows us to greater understand our customers and their pains and how we can solve them.
I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great.
Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template.

Pros

It is a fantastic light application and very easy to use.
Which is a secure page that helps you get a new vision of things, thanks to the criticism of users. Which makes the company grow.
Getting started with Feedback Lite is fairly easy as well as cheap. It comes with a 14-days free trial which is a great way to let users try their tool before they can think of buying it.

Cons

I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.
Horrible customer service and misleading company.
As mentioned, lack of integrations with Unbounce and Optimizely.

Cons

There is very little I could mention about this App, a disadvantage is that when opening photos you have to zoom and double click often does not open as we want, you can not make live videos.
Sometimes it is a bit slow for the user, besides having very little publicity, being the number of comments low.
Perhaps a negative detail would be that sometimes you see the lower quality photos.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features59
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • CRM
  • Conditional Logic
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Feedback Management
  • Interaction Tracking
  • Keyword Tracking
  • Labeling
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Segmentation
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Segmentation
  • Site Intercept Survey
  • Skip Logic
  • Source Tracking
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Fields
  • Third Party Integrations
  • URL Customization
  • Visitor Management
  • Widgets
  • Total features2
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • CRM
  • Conditional Logic
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Feedback Management
  • Interaction Tracking
  • Keyword Tracking
  • Labeling
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Segmentation
  • Mobile Survey
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Segmentation
  • Site Intercept Survey
  • Skip Logic
  • Source Tracking
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Fields
  • Third Party Integrations
  • URL Customization
  • Visitor Management
  • Widgets

Integrations

  • Total integrations24
  • ActiveCampaign
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations4
  • ActiveCampaign
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Survicate vs. Feedback Lite

See how Survicate and Feedback Lite stack up against each other by comparing features, pricing, ratings, integrations, security & more.