TargetBay Features List

TargetBay

Reviews, Personalized Emails and Product Recommendations

4.88/5 (17 reviews)

TargetBay Feature Summary

  • Product reviews
  • Marketing personalization tools
  • Automated emails
  • Order comments
  • Review comments
  • Review approvals
  • Conversation moderating
  • Scheduled reminder emails
  • Reorder reminder emails
  • Back-in-stock emails
  • Cart abandonment emails
  • Price drop emails
  • Birthday & anniversary emails
  • Customer segmentation
  • Email scheduling
  • Campaign analysis
  • Product recommendations
  • Upselling & cross-selling

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TargetBay Feature Reviews

15 reviewers had the following to say about TargetBay's features:

Melody Cleopatra Devemark

Great marketing platform, easy to navigate, great support from Customer Service!

2018-05-24

Pros

Simple to import/export data.

Cons

I don't overpay for features I don't need and the on boarding process was easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Darren Somerville

The on-boarding team was superb; the product performs as advertised.

2017-10-14

The reviews are searchable on Google and the rich snippets can be viewed organically on Google search pages.

Pros

Easy integration process and customization was no issue.

Cons

Although, I am told this feature may be added soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shannon Pereces

Better than Yotpo

2018-06-27

There are awesome opt-ins and pop ups that are easy to set up and increase you conversion rate.

Pros

-Intuitive user interface -Pre-made templates -Robust functionality -Great customer support -Awesome Pop -ups and opt ins -Great customized emails -Easy to work with -Amazing Value

Cons

-It is almost too robust. I can not believe how much this software offers. -There is a lot of competition now in review systems. This one is much better than Yotpo I can tell you as I have used both systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Stephens

Probably the Best Value for Product Reviews, Abandoned Cart, & Pop ups

2018-07-13

Product reviews and abandoned cart are the strongest features of the platform for us.

Pros

The software packs a lot features: site reviews, product reviews, abandoned cart emails, send after purchase emails, pop up review request, email subscription signup, product recommendation (the only feature we haven't used).

Cons

The site reviews still have some value to help illicit consumer confidence of course, but at the time of this review they won't help you in qualifying for a GSR from Google. The dashboard user interface is pretty clunky and difficult to use at times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kenneth Drew Strickland

We have been using TargetBay for approximately 10 months and we are thrilled!

2018-07-12

Well worth the money, and easy to use!

Pros

* Live customer support provided by the entire team * Clean interface that is easy to use, and easy to train others to use * We are seeing GREAT ROI with this product.

Cons

* The download speeds could be improved when exporting lists of targeted clients

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marissa T.

Best Review Platform!

2018-07-18

Pros

The team has customized a variety of features for us so that they match our style and brand perfectly.

Cons

No complaints here. The customer service has always been extremely accommodating and pleasant to deal with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Smith

Great Customer Feedback Rolling In!

2017-10-10

Pros

Within hours, loads of great customer feedback was streaming in - and has been ever since! The control panel is easy to use and intuitive, allowing you publish customer reviews in seconds.

Cons

The questions feature for products is great, but maybe set this up to allow a response to the customer only without posting on the site (in many cases, it's just better to improve the product description that the customer brings to light).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John O'Hare

Fantastic Software, Amazing On-boarding & Support

2018-06-29

Pros

Easy to navigate the dashboard. On-boarding was super easy as they set it all up for you and walk you through everything.

Cons

I think that if you are with Yotpo and are looking to move because they quoted you some astronomical amount to move your User Generated Content game up a level then TargetBay would be for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Nicholai Jablokov

A++ Software and Support Staff - Very Happy!

2018-01-23

More reviews and the bottom line, more revenue...which is the goal for any software enhancements.

Pros

They will also have Adroll and social media coupon retrieval implemented very soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark McNatt

Great asset to our online store! People at TargetBay are super to deal with!

2017-07-13

Increased sales over 20%

Pros

Great interface and easy to use with automated time saving emails.

Cons

Because it has so many features it has a bit of a learning curve. But Targetbay will implement everything for you so you get a turnkey solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marjorie Becker

Helped my website and improved sales

2017-07-13

Pros

The software is set up to encourage reviews and does a good job at building brand trust and loyalty.

Cons

I wish there was a video tutorial on how to navigate the features but the customer service team is great with communication and helping me accomplish my goals.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Suchin Gupta

This solution works!

2017-08-02

Pros

The abandoned cart functionality also works well to convert sales

Cons

The only con I have come across so far is that the product supports just one user per company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren Pierce

Excellent and user-friendly!

2018-05-23

Pros

Easy to use and very effective at capturing a high volume of reviews!

Cons

Looking forward to that functionality so that we can share all of these great reviews with our retail partners!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Michael Dill

This service has everything and more and is much better and cheaper than yotpo.

2017-07-31

Pros

So many different templates, very easy to use.

Cons

With so many different functions that this service has, it does take a little while to navigate the software, but they set everything up for you and run you through some really good training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jesse Kleinhesselink

We have been using target bay for a few months now and like how easy they are to work with.

2017-09-20

The knowledge of how email contact works in regards to the business and customer's relationship.

Pros

Very easy to use on the backend and has many different ways to reach our customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more