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Tribe vs timetoreply Comparison

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Overview

Category Leaders

Tribe is a community software that helps businesses build white-label online communities where members can discuss & connect...

timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

53

17

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.4

5

4

3

2

1

16

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

M so happy that I have Tribe in my toolkit, and I can see good things ahead for this reliable community building platform.
I am amazed at the price. You can't get software with this great quality anywhere else at this price.
Providing multiple apps plugins like Amplitude, Sendgrid, Telegram, Google Analytics, SSO, Zapier etc. are awesome and very easy to implement with basic tech knowledge only.

Pros

I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.
The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can.
We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite.

Cons

I can't think of anything that it is missing at this time.
Features were somewhat limited and not very customizable.
Customization is limited to colors and graphics.

Cons

I think the default visualizations and the verbiage for their filters and key indicators are a bit confusing.
Adding filter " show emails where messages were more than 20" , because I can almost guarantee that something is wrong there.
TimetoReply - the Information I Want and the Information I'm Confused By.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features67
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Administrative Reporting
  • Advertising Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Behavior Tracking
  • Benchmarking
  • Blogs
  • Cataloging/Categorization
  • Channel Management
  • Churn Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Compliance Management
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Engagement
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Diagnostic Tools
  • Discussions / Forums
  • Drag & Drop
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Monitoring
  • Email Response Control
  • Employee Database
  • Employee Time Tracking
  • Engagement Tracking
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Group Management
  • Ideation / Crowdsourcing
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Mailing List Management
  • Media Library
  • Member Directory
  • Membership Management
  • Moderation
  • Monitoring
  • Multi-Language
  • Newsletter Management
  • Onboarding
  • Online Forums
  • Performance Management
  • Performance Metrics
  • Personalization
  • Policy Management
  • Productivity Analysis
  • Project Time Tracking
  • Queue Management
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Usage Tracking/Analytics
  • User Profiles
  • Video Support
  • Visual Analytics
  • Web Forms
  • Widgets
  • Total features41
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Administrative Reporting
  • Advertising Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Behavior Tracking
  • Benchmarking
  • Blogs
  • Cataloging/Categorization
  • Channel Management
  • Churn Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Compliance Management
  • Contact Management
  • Content Creation
  • Content Management
  • Customer Engagement
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Diagnostic Tools
  • Discussions / Forums
  • Drag & Drop
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Monitoring
  • Email Response Control
  • Employee Database
  • Employee Time Tracking
  • Engagement Tracking
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • Filtering
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Group Management
  • Ideation / Crowdsourcing
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Mailing List Management
  • Media Library
  • Member Directory
  • Membership Management
  • Moderation
  • Monitoring
  • Multi-Language
  • Newsletter Management
  • Onboarding
  • Online Forums
  • Performance Management
  • Performance Metrics
  • Personalization
  • Policy Management
  • Productivity Analysis
  • Project Time Tracking
  • Queue Management
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Usage Tracking/Analytics
  • User Profiles
  • Video Support
  • Visual Analytics
  • Web Forms
  • Widgets

Integrations

  • Total integrations14
  • ActiveCampaign
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations3
  • ActiveCampaign
  • Authorize.net
  • BigCommerce
  • Facebook
  • Google Analytics
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Tribe vs. timetoreply

See how Tribe and timetoreply stack up against each other by comparing features, pricing, ratings, integrations, security & more.