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Higher Logic Vanilla vs Bettermode Comparison

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Overview

Vanilla provides a one-stop-shop solution that combines the power of customer communities, Q&A, knowledge base, and ideation...

Category Leaders

Bettermode is a community platform that helps businesses build online communities where members can discuss & connect under...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

24000

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

63

5

4

3

2

1

33

23

7

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.8

91

5

4

3

2

1

72

18

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

By distributing badges, we reward our top users and most engaged people and makes the platform a little more fun. The support team is super reactive as well, whenever there is an issue.
Vanilla is very easy to use and manage, looks good, offer great gamification that make our community fun, great value for money, good training materials, easy solution to support multilingual.
Cost effective with all the features that very high costing solutions have - we trialed 10 different solutions before selecting vanilla as they winner. New features rolled in all the time.

Pros

Tribe to me is the best of the best. There are many community tools, but Tribe would be considered the top tier in both functionality and price.
M so happy that I have Tribe in my toolkit, and I can see good things ahead for this reliable community building platform.
I am amazed at the price. You can't get software with this great quality anywhere else at this price.

Cons

It was unclear what changes would happen with a recent update, it's been left down to the forum owner to find the weird behaviors (such as filters not working correctly).
The problem with vbBulletin was one of stability: we were having frequent outages in one incident we had to close the forum for about a month to deal with issues.
That we did not discover it until last year. Seriously, I would be hard-pressed to identify anything about this platform that I disliked.

Cons

I can't think of anything that it is missing at this time.
Features were somewhat limited and not very customizable.
Customization is limited to colors and graphics.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features71
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Blogs
  • Brainstorming
  • Calendar Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Content Creation
  • Content Library
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Decision Support
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • Filtering
  • Full Text Search
  • Gamification
  • Group Management
  • Idea Ranking
  • Ideation
  • Knowledge Base Management
  • Live Chat
  • Media Library
  • Member Directory
  • Membership Management
  • Mind Maps
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Language
  • Onboarding
  • Online Forums
  • Personalization
  • Polls/Voting
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Visual Analytics
  • Website Management
  • Widgets
  • Workflow Management
  • Total features78
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Blogs
  • Brainstorming
  • Calendar Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Content Creation
  • Content Library
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Decision Support
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • Filtering
  • Full Text Search
  • Gamification
  • Group Management
  • Idea Ranking
  • Ideation
  • Knowledge Base Management
  • Live Chat
  • Media Library
  • Member Directory
  • Membership Management
  • Mind Maps
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Language
  • Onboarding
  • Online Forums
  • Personalization
  • Polls/Voting
  • Queue Management
  • Real Time Data
  • Real Time Reporting
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Status Tracking
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • User Management
  • User Profiles
  • Visual Analytics
  • Website Management
  • Widgets
  • Workflow Management

Integrations

  • Total integrations14
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Klaviyo
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • authorize.net
  • Total integrations19
  • AWeber
  • ActiveCampaign
  • Adobe Commerce
  • BigCommerce
  • Google Analytics 360
  • HubSpot CRM
  • Instagram
  • Klaviyo
  • Mailchimp
  • Meta for Business
  • PayPal
  • ShipStation
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • authorize.net

User reviews that mention these apps

AvatarImg
AvatarImg

Andreea S.

Financial Services, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Bettermode logo

Bettermode

Branded community space that you control

Reviewed 3 years ago

We have been satisfied with the community platform so far. Looking forward to evolving with Tribe as they add new features and functionalities.

Pros

We love the Space and Collections structure for categorizing content. The design and customizable components add a unique flavor to this product (in comparison to traditional forum packages). Also, they have an amazing customer support team. Their own customer community is also quite active - we can publicly share our feedback and suggest features.

Cons

There are some missing features such as mobile app, ideation app, multilingual support. We’ll wait for these before moving to higher plans.

NR
AvatarImg

Nadine R.

Consumer Services, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Bettermode logo

Bettermode

Loving Tribe!

Reviewed 4 years ago
Pros

Tribe is an amazing platform, and I'm so glad that I discovered it. I've been able to create a beautiful portal for the members of The Queen Klass and so far everyone is loving the experience! I'm excited to see what new and interesting features become available! Great work and many thanks to the Tribe team!

Cons

Some of the features that I would like needs me to upgrade to a higher tier, which I'm not ready to do as yet. And there isn't an ability to go live on the platform. Or have a plugin to facilitate this.

Vendor response

Hi Nadine, Thanks for your kind words. Love that you were able to launch a modern community to connect your audiences. Livestreaming is a popular request. Currently, our customers are using the live streaming functionality of Zoom, Facebook, and YouTube and embedding the same in the community. That said, we'd have a much better solution for this in 2021 (Q2). Best, Team Tribe