Vanilla Forums vs VBulletin Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Jacob Corbin

Verified Reviewer

Good forum software with great customer service

2015-12-11

I'm a moderator on a community that switched to Vanilla three years ago from a heavily hacked-together vBulletin. I was initially ambivalent about the switch - even though our old software had become hopelessly inadequate to our needs, it was super-tailored to the needs of our community - but Vanilla won me over, primarily on the strength of their support staff, who are not only pleasant and helpful, but are engaged in the community in a real way.

Pros

It's a slick, modern forum implementation that is heavily customizable (as a cursory flick through the diverse kinds of communities running the software can illustrate) with some features I really welcome in 2015, particularly the Minion, which automates a lot of tasks that used to require babysitting by moderators or community managers. This was something Vanilla provided us because they saw the kinds of things we were dealing with and they anticipated the need - that's service I appreciate.

Cons

The customer service is excellent and the team is eager to help find software solutions to community problems, but it can take a while for requested fixes to make their way through the pipeline.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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