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Recommended
David C.
Used daily for 1-2 years
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The software is very easy to manage and it gives our community managers and moderators the tools they need to work easily and efficiently. The plug-ins give a good level of customization and the software has been relatively easy to configure to meet our business needs.
Coming from a different platform (Lithium) Vanilla is somewhat limited. There is no concept of custom HTML pages or custom navigation paths. As long as you can work within those constraints, this still delivers a very fluid and efficient forum experience for all of our users.
Yael C.
Computer Software, 201-500 employees
Used daily for 6-12 months
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Better communication between clients and between clients to employees
Vanilla is very easy to use and manage, looks good, offer great gamification that make our community fun, great value for money, good training materials, easy solution to support multilingual.
Reporting & stats needs much improvement: At the moment you cannot download/export any report nor create one of your own. To receive a very simple report of members list I have to contact my CS. While Vanilla do their best to fix bugs, it sometimes takes a lot of time. To make a truly beautiful and customized community you'll either have to know coding (css & html), pay a freelance or pay for professional services that have long ques.