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Higher Logic Vanilla Reviews - Page 2

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63 reviews

Recommended

DC
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David C.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Overall positive experience after migrating from a different forum platform.

Reviewed 6 years ago
Pros

The software is very easy to manage and it gives our community managers and moderators the tools they need to work easily and efficiently. The plug-ins give a good level of customization and the software has been relatively easy to configure to meet our business needs.

Cons

Coming from a different platform (Lithium) Vanilla is somewhat limited. There is no concept of custom HTML pages or custom navigation paths. As long as you can work within those constraints, this still delivers a very fluid and efficient forum experience for all of our users.

YC
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Yael C.

Computer Software, 201-500 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall, we have a good experience that can become perfect if few features will be added\fixed

Reviewed 6 years ago

Better communication between clients and between clients to employees

Pros

Vanilla is very easy to use and manage, looks good, offer great gamification that make our community fun, great value for money, good training materials, easy solution to support multilingual.

Cons

Reporting & stats needs much improvement: At the moment you cannot download/export any report nor create one of your own. To receive a very simple report of members list I have to contact my CS. While Vanilla do their best to fix bugs, it sometimes takes a lot of time. To make a truly beautiful and customized community you'll either have to know coding (css & html), pay a freelance or pay for professional services that have long ques.