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ViewCenter
Document management platform
(1)
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ViewCenter Reviews
Rating criteria
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Pros and cons
21 reviews
Recommended
Santino M.
Education Management, 501-1,000 employees
Used daily for 1-2 years
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ViewCenter is a very good document management software that is very easy to integrate into existing systems. The iCapture app makes it easy to upload existing PDF files. The team was able to work with the platform very soon after it was implemented. Technical support is easily accessible.
No major issues have been experienced with the software so far.
Martha B.
Human Resources, 201-500 employees
Used daily for less than 6 months
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I have nothing but good things to say about the ICM team. So far system has been easy to use based on our set up. If something does not work, I like that we can reach out to ICM to find out available options to make the system better based on business needs. [SENSITIVE CONTENT], [SENSITIVE CONTENT], [SENSITIVE CONTENT], [SENSITIVE CONTENT], and [SENSITIVE CONTENT] have all been great since day one.
User friendly and modern look. I liked how customizable it was to meet our business needs. Everyone at ICM ([SENSITIVE CONTENT], [SENSITIVE CONTENT], [SENSITIVE CONTENT], [SENSITIVE CONTENT]and [SENSITIVE CONTENT]) were great to work with and made the process and implementation much simpler. They always listened to our feedback and would reach out to discuss to ensure we are happy with the system.
Nothing so far that I can think of. Everything has been great so far.
Alex A.
Aviation & Aerospace, 10,001+ employees
Used daily for 2+ years
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Overwhelmingly positive
Ease of use, ease of access, speed of record lookup.
Older style layout, color scheme, this is to make it 40 characters long.
Scott H.
Construction, 201-500 employees
Used monthly for 2+ years
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Not awful but would probably just do more of a sharepoint environment next time.
ease of access. support is relatively responsive
installation too complicated. anti virus software constantly barks at it
Carlos C.
Education Management, 5,001-10,000 employees
Used monthly for 2+ years
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I like that I can access student files from past years, decades. They are sorted specifically to the school district.
It takes time upload large PDF scans. The system can be more streamlined with a better drop down.
john r.
Education Management, 51-200 employees
Used daily for 6-12 months
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We are storing permanent student records [i.e. transcripts and test reports] for all alums of our school, which has been around for 65 years.
We found the product easy to use. The s/w support is very good.
It's been a bit tricky to set up bulk imports, but it should work out.
Mary M.
Higher Education, 11-50 employees
Used weekly for 2+ years
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I love using ViewCenter for our business needs and look forward to learning more about the system in the future.
What I like most about this software is the ability to scan and index information for ease of use for others.
I did not participate in the integration of this software so I'm not sure how else we could potentially use it.
Lorenzo L.
Package/Freight Delivery, 201-500 employees
Used weekly for 1-2 years
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storage,is the main thing in regards to the scanner
The whole storage situation is Ideal. putting stuff on the scanner is very easy .
sometimes it does not transfer, therfore I have to go all around the system to get it activated again
Shelby C.
Hospital & Health Care, 201-500 employees
Used daily for 6-12 months
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Easy to use, has all the functionality we need!
Implementation was a little rocky, but the customer service to resolve all issues was outstanding.
Trina O.
Hospital & Health Care, 201-500 employees
Used weekly for 2+ years
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I like the iCapture app that allows upload of already created PDF documents. This allows for remote use instead of the old dedicated scanner for uploading documents.
Can't really think of any off the top of my head.
cheryl n.
Airlines/Aviation, 1,001-5,000 employees
Used daily for 2+ years
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very good
easy to use and very efficient-easy to pull the data that you are looking for
when the data is not scanned in a timely matter
Krystal P.
Insurance, 201-500 employees
Used daily for 2+ years
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It can be challenging to view claims history and use it in conjunction with new/current claims documentation to evaluate a new claim. View Center makes it easier to view historical claims documents under an account while also viewing new claims documents. This makes for more efficient claims evaluation.
The search functionality allows for efficient document retrieval. How documents are returned and viewable also makes for more efficient claims evaluation. ViewCenter is easy to navigate and use, making it a beneficial and effective tool for the end user.
I am unable to think of any improvements
Dorothea C.
Education Management, 201-500 employees
Used monthly for 1-2 years
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Customer service; returns emails promptly.
Difficulty in exporting student information.
Gary F.
Airlines/Aviation, 10,001+ employees
Used daily for 2+ years
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Real good
I like the fact that the repair records history goes back over ten years
I don't like that the service goes down occasionally
Karen G.
Education Management, 5,001-10,000 employees
Used daily for 2+ years
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This software has been easy to set up and maintain, and the customer support to resolve our problems that have occurred has been great.
I wish that ViewCenter was easier to merge documents in. Right now I have to download the documents, merge the PDF's, and then re-upload the document to ViewCenter. Very labor and time consuming.
Karen, thanks so much for taking the time to review the ViewCenter platform. We appreciate your business! Regarding the feature you are hoping for, happy to report that ViewCenter already has "PDF Merge," which allows you to do exactly that in the tool without having to leave the system. Our Customer Success team will be reaching out to you with a how-to.
Kristi R.
Hospital & Health Care, 10,001+ employees
Used monthly for less than 6 months
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Great Team to work with; super easy process for roll out
ease of use
Jeni S.
Hospital & Health Care, 201-500 employees
Used weekly for less than 6 months
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It is easy to use, even for our more technically challenged users. It's interface is simple and clean, while not losing any functionality. The team at ICM has been wonderful to work with.
Honestly, so far, I don't have any real complaints. No software is perfect, however I have not come across any real cons at this point.
John T.
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As an alternative to viewing hardcopy documents, AGIA utilizes ViewCenter to reference stored images. Operations management has been very pleased with the system for several reasons: 1) Associates have an easy time navigating the system. 2) The clarity of images is excellent. 3) Specific images can be accessed through multiple search functions (i.e., name, birthday, address, etc.) 4) ViewCenter...
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Scott G.
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The Arizona Department of Insurance, the Arizona state government agency that oversees the insurance industry in Arizona, has implemented several electronic records management projects, including the imaging and indexing of over 200,000 license application files and over 30,000 officer/member/director biographical documents. USING VIEWCENTER IS VERY EASY. An authorized user can very easily locate...
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Michael H.
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Over the past six years the Industrial Commission of Arizona (ICA) has been using ICM's Enterprise Content Management Technology Suite, ViewCenter, for business critical documentation. ViewCenter is currently integrated with our line of business Claims System and provides the ICA with robust document management capabilities while being easy to use and administer.
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Robert S.
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I was looking for a solution that would allow me to easily scan and store numerous documents and make them readily available to my customers without having to manually index each document. I discovered ICM and this product via a general mailing. From the minute I first contacted them, I knew this was going to be my solution. I am able to out a stack of paperwork into a scanner and the system...
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