Volusion Pricing Plan & Cost Guide

Volusion

eCommerce website store & shopping cart software

3.79/5 (38 reviews)

Volusion Pricing

Starting from: $15.00/month

Pricing model: Subscription

Free Trial: Available

There are 5 packages that cater businesses of different sizes

Competitors Pricing

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Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Wix

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Salsify

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Volusion Pricing Reviews

Pros

  • Volusion is a great solution for those who want to sell online and use something else other than Shopify. It offers a lot of great functionality and has an easy to use interface.Jeff G.Read the full review
  • Lots of great features come as standard and aren’t an optional paid extra like other solutions. Has a lot of great integrations.Verified ReviewerRead the full review
  • I like the content management aspect & ease of use. I have been involved in all aspects of setting it up & using the software & I have been well pleased.Jeff C.Read the full review

Cons

  • I have been receiving communications from them 3-4 time each day since I started my trial period. It is very annoying, disrupted, and time consuming.Heather J.Read the full review
  • BY far the worst customer service experience I've ever had with any similar service. We have been working on re-platforming for 6 months so that we can leave them and never look back.Ryan R.Read the full review
  • API is an absolute disaster. You can't find an agency to work with the API because it's proprietary, so you're limited to who is already partnered with Volusion.Verified ReviewerRead the full review
71%
recommended this to a friend or a colleague

7 reviewers had the following to say about Volusion's pricing:

Maggie M.

Nice starter for e-commerce or small inventory options

Used occasionally for 2+ years
Reviewed 2020-05-26
Review Source: Capterra

Overall experience was middle of the road. If you have a simpler website this will work okay for you, but for the industry I was in it was not able to handle the complexity of variations in the products for sale. When it came time to create a second website our company went with a different e-commerce platform that could handle it with a better user experience (both consumers buying on the website and administrators/customer service processing orders from the website's back-end dashboards).

Pros
I liked that they offered custom website design services so you know their design will work with optimally with their platform. Even though wait time were sometimes long, technical support also helped you with setup and testing different configurations to make sure it was working correctly or in the way you are hoping it to. The ability to mass download and update product information fields, including shipping, SEO, and pricing using Excel files was a huge plus.

Cons
Features for price differences on different options is too linearly set up, and the options show the user the price difference as (+/-)$0.00 to the base price shown, not the actual final price, which is confusing to many users. It was also difficult to create strict multi-variant pricing rules for products in which there was more than one option that effected final price (e.g. size and color).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Kristen M.

All-In-One e-Commerce Solution!

Used daily for 6-12 months
Reviewed 2018-03-20
Review Source: Capterra

We did extensive research on an e-commerce platform. Volusion blows competitors out of the water. Easy to use and professional tool.

Pros
Features social media integration, very user friendly, advanced shopping cart features. It is affordable and there are no transaction fees. It is also mobile-friendly! Easy to create a professional, custom design. Special themes cost extra, but even the free themes are great!

Cons
The customer support and support resources are not the most helpful. Sometimes you have to spend some time digging through the support to find your answer. There are also bandwidth overage fees, so make sure to plan for that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Shayne P.

Simplicity doesn't overcome features.

Used occasionally for 1-2 years
Reviewed 2019-12-11
Review Source: Capterra

Latent with many instances where I was unable to customize my site the way I wanted and was frustrating dealing with Cx and hearing that I had to hire a designer to accomplish simple goals.

Pros
Super simple CRM software that is quick to deploy and set up. It has many tiers of pricing for all budgets, and simple dashboard interface.

Cons
Past the simplicity of it, it doesn't leave much to cater to each businesses unique brand.. It requires a high tier to attain customization levels that meet your standards. And is another solution that doesn't allow you to take your hard work with you should you choose to leave.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Ryan S.

It's full featured, but has fallen behind to more modern competitors

Used daily for 2+ years
Reviewed 2018-06-14
Review Source: Capterra

Pros
Very nuanced. Product options, shipping options, categories, etc. provide many options for customizing your store without the need for 3rd party integrations for added cost.

Cons
When issues arise, there is no email support, limited phone support and a live chat window (using Intercom) that just doesn't cut it. When a store goes down or has an issue, it's important to know exactly what the status of that issue is, and a live chat that can sometimes take an hour or more for a reply is insufficient. Also, bandwidth costs are VERY expensive and bills can add up quickly for established stores.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Very robust software but an outdated dashboard

Used daily for 2+ years
Reviewed 2018-06-08
Review Source: Capterra

This site had a lot of features I loved and were automatically included. Multi-level pricing, customer ticketing, ability to receive multiple payments against an invoice. Features that I no longer have on Shopify or have to pay extra for.

Pros
The best thing about Volusion is that many of the features are automatically included in their packages. Unlike Shopify where you have to add other apps to do things you want it to do. We were on Volusion about three years before switching to Shopify and it wasn't our choice to switch.

Cons
It wasn't easy for my staff to learn and the dashboard isn't very user-friendly or aesthetically pleasing like it's competitors. There aren't many free themes that make your site look amazing so you really need to pay for customization unless you know how to do it yourself. Also, downtime. It didn't happen often but when it did, you just have to wait until it comes back up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Robert E. F.

Volusion is my only choice for SMB Ecommerce

Used daily for 2+ years
Reviewed 2016-07-19
Review Source: GetApp

I have owned Ecommerce sites since 2004 and Volusion is the best service for my needs. Excellent library of features and very easy to use. Integrates with numerous marketplaces as well.

Pros
- Ability to input COGS (the price I'm paying a manufacturer/supplier). - Ability to automate orders to be sent to vendors - Import/Export functionality works very well - Provide important features like the ability to setup redirects, edit your robots.txt file, etc.

Cons
- Volusion does offer SEO-friendly URLs but the naming convention applied could be cleaner - Volusion's free website templates are good, but very simple. If you would like a more advanced template their custom development fees are costly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Easy to use ecommerce software with limitations to customization

Used monthly for 1-2 years
Reviewed 2018-04-09
Review Source: Capterra

Modern looking website with a simple, easy checkout

Pros
This software is great if you want a quick solution for a modern looking website with ecommerce capability. Easy to set up, not expensive, modern checkout (single page) and mobile friendly. It is also easy to edit the design with direct access to a HTML editor if you wish, or a WYSIWYG if that is easier for you.

Cons
If you have a lot of inventory, or want to customization the products and design, there are limitations to doing so. Also the web interface for customizing products, designing your site, can take awhile to learn and be slightly buggy. Only one person should be logged in and making changes at a time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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