Volusion Reviews - Pros & Cons, Ratings & more

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Volusion is an all-in-one eCommerce solution for small businesses. It offers everything a business needs to build, grow, and manage an online store. With Volusion, businesses do not require any programming skills to start and run an eCommerce site.

Volusion

Web-based

Head of Growth

Volusion is a great solution for those who want to sell online and use something else other than Shopify. It offers a lot of great functionality and has an easy to use interface.

President

Lots of great features come as standard and aren’t an optional paid extra like other solutions. Has a lot of great integrations.

Digital Marketing Strategist

I like that it is an all inclusive solution for eCommerce Storefronts. You can customize nearly everything from start to finish, which is a very nice feature.

I like the content management aspect & ease of use. I have been involved in all aspects of setting it up & using the software & I have been well pleased.

Owner

I have been receiving  communications from them 3-4 time each day since I started my trial period. It is very annoying, disrupted, and time consuming.

BY far the worst customer service experience I've ever had with any similar service. We have been working on re-platforming for 6 months so that we can leave them and never look back.

Purchasing Manager

API is an absolute disaster. You can't find an agency to work with the API because it's proprietary, so you're limited to who is already partnered with Volusion.

Easy to create a professional, custom design. Special themes cost extra, but even the free themes are great.

Operations Manager

There are not very many options for offering my customers discounts. Coupon codes are very restricted.

Never has a customer or a potential customer called with a complaint about any aspect of our web site. We have hundreds of products, and thousands of customers.

Easy to help customers find what they are looking for.

We are using there V1 version and wanted to try there V2 but they are starting from the bottom up and it lack a lot of the v1 basics.

Web Developer

While using card payments you have to pay for SSL. Its not open source that's why customization is limited.

Volusion is a solid platform that help you get your ecommerce stores up and running in no time.

NO full address correction. NO per item shipping restrictions.

Manager - UX Ecommerce & Office Operations

I liked that they offered custom website design services so you know their design will work with optimally with their platform.

eBay Seller

It may be better suited to small companies but seems to have enough functionality to be used by larger ecommerce sellers as well. Customer Service is excellent.

Proejct Manager

The templates are a little difficult to modify, but not impossible.

Marketing 360

We have been using Volusion since 2011. It has never failed us. Never has a customer or a potential customer called with a complaint about any aspect of our web site. We have hundreds of products, and thousands of customers. It is so easy to create new products, new pages, new categories, and arrange them as I wish. Volusion ia also handling our PPC accounts, creating and maintaining ads, with weekly reports. Overall, I would recommend Volusion to anyone looking to create a digital storefront.

Volusion has given us a great web site

Volusion works

Volusion is great with inventory management, the platform makes it easy to see where issues in sales and products lie.

Easy to use, but leaves more to be desired.

I've had a great experience with a software I continue to use it to this day

Great ecommerce platform 

This site had a lot of features I loved and were automatically included. Multi-level pricing, customer ticketing, ability to receive multiple payments against an invoice. Features that I no longer have on Shopify or have to pay extra for. 

Very robust software but an outdated dashboard

Old fashioned, much better options available

Overall experience was middle of the road. If you have a simpler website this will work okay for you, but for the industry I was in it was not able to handle the complexity of variations in the products for sale. When it came time to create a second website our company went with a different e-commerce platform that could handle it with a better user experience (both consumers buying on the website and administrators/customer service processing orders from the website's back-end dashboards).

Nice starter for e-commerce or small inventory options

I have been with Volusion for over 10 years and have never been disappointed.

I do not recommend using Volusion

I have owned Ecommerce sites since 2004 and Volusion is the best service for my needs. Excellent library of features and very easy to use. Integrates with numerous marketplaces as well.

Volusion is my only choice for SMB Ecommerce

This software has allowed me to run a successful online business for more than 10 years. 

In over 10 years with Volusion my overall experience has been fantastic!

We've used Volusion for over 10 years now.  Overall, it is a solid platform which is reliable and easy to use on a day to day basis.  Basic set up and basic changes are fairly straightforward, but more advanced features are harder to use. As newer platforms such as Shopify and BigCommerce have become more popular in recent years, Volusion has not kept up with them in terms of features offered or ease of use.

Good but aging

At Least, the Customer Service Used to Be Good

OK if you aren't looking to do much.

It served its purpose early on when I was a small ecommerce store, but I outgrew it much too quickly.

Good, but costs build up fast

It is not bad, but probably you will find better options 

Maybe not the best choice, but not a bad one

Over all volusion has been good but year after year I see no real innovations. We are using there V1 version and wanted to try there V2 but they are starting from the bottom up and it lack a lot of the v1 basics.  I would tell anyone wait till volusion gets V2 done and has all the features  before going with it.

Used them for 15 years and thinking about  looking for a replacement

having the website and CRM in one place made everything extremely easy and streamlined.

rebuilt our website through volusion website and CRM 

Great Support and Service from Volusion

Great. It allowed for me to build a sleek and simple trailers site.

Volusion for the Workplace

We've set up three separate stores. Volusion has had our back and is always quick to assist.

Multiple Sites on Volusion Platform

It's full featured, but has fallen behind to more modern competitors

Overall it as been an asset to our business.

Volusion is good platform for small business.

We did extensive research on an e-commerce platform. Volusion blows competitors out of the water. Easy to use and professional tool. 

Volusion Reviews (2025)

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