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Website Toolbox vs Zapnito Comparison

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Overview

Category Leaders

The most intuitive platform to create your own forum. Effortlessly engage your audience under your brand with a stand-alone...

Zapnito is a knowledge-sharing and expert community platform, that allows brands to deliver expertise and build sustainable...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

39

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

66

29

8

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.8

5

4

3

2

1

25

7

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Excellent customer care, very affordable and really friendly people to deal with. The customer service people are mind blowing good and nothing is a problem.
It is helping us to help each other, answer frequently asked questions for everyone to see and give the opportunity for engagement and to develop best practice.
Really pleasant, really good company to work with. Support is great and effective, communication is great.

Pros

Also, we are very happy for the great customer support we get. The Zapnito team is involved to our success, which stimulates the development of our platform.
I'm a big fan of the clean interface and ease of use for the end-user. Technical support/customer service has been very quick and helpful when needed.
It's easy to use and to onboard our teams and it has had a huge impact on our business. The Zapnito team are awesome, they're so helpful and provide great expertise.

Cons

The issue is that because I use with one team for 6 months and then close it out and then have to open another to use with the next training - it's frustrating for pricing and set up.
I don't like that I have to manually log into my website toolbox account to find the user in question and then ban them.
It sounds cheesy, but I really am struggling to think of one at the moment.

Cons

The limitations of being a closed source platform means some elements are difficult to change without having the team at Zapnito involved. This can be a hindrance if projects are time sensitive.
Missing the 'slack-like' functionality of conversations, but I understand this is in the pipeline and will be introduced soon.
Having to do it one by one is time consuming and also makes auditing the members in certain groups very difficult.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features54
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Assignment Management
  • Avatars
  • Brainstorming
  • Bulk Send
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Feedback Management
  • File Management
  • Filtering
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Group Management
  • Ideation / Crowdsourcing
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Member Directory
  • Membership Management
  • Mobile Access
  • Moderation
  • Multi-Channel Marketing
  • Multi-Language
  • Multimedia Support
  • Online Forums
  • Personalization
  • Promotions Management
  • Real Time Notifications
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • SEO Management
  • SSL Security
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Video Conferencing
  • Video Management
  • Video Streaming
  • Video Support
  • Visual Analytics
  • Website Management
  • eCommerce Management
  • Total features66
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Assignment Management
  • Avatars
  • Brainstorming
  • Bulk Send
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Feedback Management
  • File Management
  • Filtering
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Gamification
  • Group Management
  • Ideation / Crowdsourcing
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Member Directory
  • Membership Management
  • Mobile Access
  • Moderation
  • Multi-Channel Marketing
  • Multi-Language
  • Multimedia Support
  • Online Forums
  • Personalization
  • Promotions Management
  • Real Time Notifications
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • SEO Management
  • SSL Security
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Social Promotion
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Two-Way Audio & Video
  • User Management
  • User Profiles
  • Video Conferencing
  • Video Management
  • Video Streaming
  • Video Support
  • Visual Analytics
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations32
  • Authorize.net
  • BigCommerce
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations2
  • Authorize.net
  • BigCommerce
  • Dropbox Business
  • Facebook
  • Google Analytics
  • Instagram
  • Magento Commerce
  • Mailchimp
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Xero
  • Zapier
  • Zendesk