Website Toolbox Features

Website Toolbox

The intuitive platform to create your own forum

4.51/5 (106 reviews)

Competitor Feature Comparison

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Advertising Management
Alerts/Notifications
Approval Process Control
Assignment Management
Avatars
Bulk Send
Calendar Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Contact Database
Content Management
Customizable Branding
Customizable Fields
Customizable Templates
Data Import/Export
Discussions / Forums
Document Management
Document Storage
Email Invitations & Reminders
Email Management
Email Templates
Event Calendar
Event Management
Feedback Management
File Management
File Sharing
Filtering
Forum / Discussion Board
Gamification
Group Management
Knowledge Base Management
Knowledge Management
Live Chat
Member Directory
Membership Management
Mobile Access
Moderation
Multi-Language
Negative Feedback Management
Online Forums
Performance Metrics
Personalization
Project Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real-Time Chat
Registration Management
Reporting & Statistics
Reporting/Analytics
SEO Management
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Single Sign On
Social Media Integration
Surveys & Feedback
Tagging
Task Management
Third Party Integrations
User Management
User Profiles
Video Management
Video Streaming
Website Management
Visit WebsiteCompare App
@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Advertising Management
Alerts/Notifications
Approval Process Control
Assignment Management
Avatars
Bulk Send
Calendar Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Contact Database
Content Management
Customizable Branding
Customizable Fields
Customizable Templates
Data Import/Export
Discussions / Forums
Document Management
Document Storage
Email Invitations & Reminders
Email Management
Email Templates
Event Calendar
Event Management
Feedback Management
File Management
File Sharing
Filtering
Forum / Discussion Board
Gamification
Group Management
Knowledge Base Management
Knowledge Management
Live Chat
Member Directory
Membership Management
Mobile Access
Moderation
Multi-Language
Negative Feedback Management
Online Forums
Performance Metrics
Personalization
Project Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real-Time Chat
Registration Management
Reporting & Statistics
Reporting/Analytics
SEO Management
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Single Sign On
Social Media Integration
Surveys & Feedback
Tagging
Task Management
Third Party Integrations
User Management
User Profiles
Video Management
Video Streaming
Website Management
Visit WebsiteCompare App
@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Advertising Management
Alerts/Notifications
Approval Process Control
Assignment Management
Avatars
Bulk Send
Calendar Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Contact Database
Content Management
Customizable Branding
Customizable Fields
Customizable Templates
Data Import/Export
Discussions / Forums
Document Management
Document Storage
Email Invitations & Reminders
Email Management
Email Templates
Event Calendar
Event Management
Feedback Management
File Management
File Sharing
Filtering
Forum / Discussion Board
Gamification
Group Management
Knowledge Base Management
Knowledge Management
Live Chat
Member Directory
Membership Management
Mobile Access
Moderation
Multi-Language
Negative Feedback Management
Online Forums
Performance Metrics
Personalization
Project Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real-Time Chat
Registration Management
Reporting & Statistics
Reporting/Analytics
SEO Management
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Single Sign On
Social Media Integration
Surveys & Feedback
Tagging
Task Management
Third Party Integrations
User Management
User Profiles
Video Management
Video Streaming
Website Management
Visit WebsiteCompare App

Website Toolbox Feature Reviews

25 reviewers had the following to say about Website Toolbox's features:

Tim M.

Great Forum Providor

2018-11-06

WT has been responsive to any problems. Great experience as we enter out 10th year with them.

Pros

This has a great administrative section with easy to follow instructions.

Cons

Great management!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Hi Tim!

Thanks so much for being with us for a decade. Wow, that's amazing! Congratulations on a flourishing forum!

Read more
Anonymous
(Nonprofit Organization Management company, 1-10 employees)

Amazing customer service and product

2018-11-27

Pros

integrates seamlessly into my website, wonderful customer service and support, easy to use from a user-standpoint as well as admin

Cons

I wish it'd integrate with my membership management software but that company hasn't been responsive in making it work- Website Toolbox tried though!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brunson F.

It Started As A Shell Chat And Quickly Became The Top Chatroom For My Communities!

2020-02-20

So far I've only used this one program, and while it started out not being ideal, with the quick customer service, I was able to figure it out and link up two accounts for two separate community chats I'm running.

Pros

I love how easy it is to set up new rooms and join them and it's easy to find users by their screen name and if they aren't supposed to be there then I can ban them by manually accessing the user management.

Cons

I would like to be able to right click on a user directly on their screen name and ban, block, kick, those kinds of controls so I can do it on the fly, vs having to be at a computer to kick/ban someone.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


While this page is for reviews of our forum service, we're still very thankful for this review of our chat room service. It's great to see that you love the product and the customer service!

Read more
Carole A.

Finally, our own community forum!

2019-08-13

Finally a place to hold conversations and keep a record; the search feature works really well.

Pros

Honestly, I searched, and I did not find any other product that came close to Website Toolbox.

Cons

Nothing comes to mind....seriously, I mean it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Wow, thank you for the excellent review Carole! Have a fantastic day!

Read more
Kim R.

Great Product with Outstanding Support

2021-08-02

It was easy to set up, has a lot of flexibility and options, and an easy-to-use interface for members and admins.

Pros

They have addressed our questions quickly and accurately, and gone above and beyond to set up SSO with our main site and to import six years of forum archives from our previous platform.

Cons

I wish the daily emailed digest could be resorted, but Website Toolbox says they're working on it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tobias W.

Easy to integrate system

2020-08-14

We have been using Website Toolbox for nearly two years now.

Pros

It is easy to integrate and to customize and it brings a wide range fo features.

Cons

Besides integrating it easily, it has a not so easy to use interface. A huge range of funcionality which is difficult to explore.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
David B.

Reliable and flexible, with good customer support.

2018-10-23

I run a discussion forum connected with a website. I have found the platform to be completely stable, and whenever I have had a technical query it has been quickly resolved.

Pros

Ease of use, and flexibility, offering both Forums and Guestbooks. Very good customer support via online chat and email.

Cons

Limited range of design templates, some a bit dated now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Hi David!

Thanks for your review! I'm glad you loved our support and found Website Toolbox to be easy to use, reliable, and flexible.

Please check out the two new themes called Classic and Material that we've launched over the last few months. A while before that we launched the Angela and Modern Elegance themes. We're also in the final stages of launching several new themes called Minimal, Lights Out, and Compact. All of the new themes have huge design improvements. Definitely take a look!

We've also launched the newest and most powerful version of our easy theme editor, which gives you even more control over the appearance of your forum.

Read more
Ruth G.

Find the right fit

2020-08-25

Good integration, limited features, support response is slow.

Pros

We like how it integrates into our website. Modern interface templates to choose from is a plus.

Cons

The primary moderators of our forum have noted several Interactive features lacking. We use the software to manage construction projects. Our needs have out grown the abilities of this software. We will have to use something different for the next project.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Thanks for your review Ruth! We have live chat and phone support if you ever need immediate responses to your questions or concerns.

Please contact us and let us know what features your moderators are interested in. We are constantly adding new features based on customer feedback!

Read more
Anonymous
(Semiconductors company, 1-10 employees)

Non Profit Forum

2018-10-26

Great experience using the tool so far.

Pros

Has all of the features we need in a forum and the necessary controls to customize it as needed.

Cons

Admin menu system is not easy to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Thanks for your feedback! I'm glad that the forum has the features and controls you need.

Which features did you have difficulty finding in the admin area? Please let us know. I'd love to hear any feedback you have so that we can make the admin area even more intuitive for customers.

Read more
Geoff Z.

Moved my forum to Website Toolbox

2018-12-26

Once connecting with Website Toolbox I'm so angry for the years of frustration we have endured. The export and import were conducted in a timely manner.

Pros

Clean and crisp look. Easy to use.

Cons

I have no cons. We have been so pleased.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Hi Geoff,

Thanks for the great review! I'm very glad you're super happy with your forum and Website Toolbox after moving your forum over to us! :)

Read more
Joseph A.

Lovely Forum Software

2020-04-21

More importantly I wanted to monetize my forum using a method of payment that does not require me having to own a merchant account and website tool box had all of that.

Pros

The website tool box is really easy to use once you start using it.

Cons

I am yet to find something that needs to be added because a lot of what I thought was missing was sorted out by the technical team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Publishing company, 201-500 employees)

Good Product

2018-10-24

Pros

Easy to use and understand.

Cons

Once you have played around the menus become clearer to understand but can be confusing when first looking at them. Reporting could be improved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Thanks for your excellent feedback! I'm glad to hear that you've found Website Toolbox to be easy to use, understand, and customize! Please email us with details about how you think we can improve reporting. We're constantly working to make the Statistics dashboard even more useful.

Read more
Michelle M.

Excellent upgrade from our last forum

2018-10-26

Overall we are very pleased with Website Toolbox!

Pros

The ease of set up and online subscription payment.

Cons

I really wish there were push notifications when posts are made.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Hi Michelle,

Thanks for your 5-star review! I'm glad that the subscription payments feature has been earning you some money!

Your users can choose to be notified via email when any new post occurs, when a topic they post in has a new reply, or when topics that they follow have new replies. This is a great way for them to stay engaged with the forum. We're also working on in-forum notifications of those events as well, just in case users would rather not receive email notifications.

If you'd like to set up something more advanced or creative, like SMS (mobile text message) or browser push notifications, you can use our webhooks feature to develop that functionality.

Please contact our support team if you need any assistance with setting those things up.

Read more
Rick G.

Great Forums software solution

2019-09-24

Watch club membership can also be controlled through the software from approvals to deletions.

Pros

Website toolbox has been our provider for our Watch Club Forums (350 members) for 7 years and also hosts forums for a local activity club (65 members).

Cons

Major Software changes should be advised before implementation to administrator.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Thanks for your review Rick! It's fantastic that your forum has grown to have so many members! We'll continue to provide you with the excellent support, new features, ease of use, and zero downtime that you've come to expect!

Read more
Anonymous
(Real Estate company, 51-200 employees)

Easy to use, Easy for customers

2018-10-23

We have been using website toolbox for the forum feature for our condo association and its works beautifully.

Pros

The software is self explanatory and easy to use even if not a computer tech.

Cons

I cant think of anything that i didnt like about this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Thanks for your kind feedback. I'm glad Website Toolbox has been easy to use for you and your customers! Like you mentioned, our support team is always standing by to offer a helping hand! Let us know anytime we can help.

Read more
Dianne W.

Website Toolbox User

2019-08-14

Overall, the product delivered what my client needed in a forum. They are pleased.

Pros

-- Easy setup -- Easy to understand how components work -- Most features I wanted were included -- Interface was easy to customize -- Customer support was responsive -- Online hosting -- Security

Cons

-- Couldn't customize some of the core terminology -- Couldn't see where to customize using CSS -- Wish I had more control over the CSS

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Hi Dianne! Thanks for the review! It's always great to hear that Website Toolbox was easy to set up, understand, and customize! It's great that the features, security, and customer support team have been what you're looking for.

Please refer to these support articles for information on how to customize and add CSS:
https://www.websitetoolbox.com/support/?q=css

Read more
Anonymous
(Online Media company, myself only employees)

Easy to use, quick setup, affordable

2018-10-30

I have been using Website Toolbox for 4-5 years and have been very happy with it.

Pros

I love how quick and easy it was to setup my private member site using Website Toolbox.

Cons

I would love to see Website Toolbox integrate additional payment gateways and options for paid memberships.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Wendy M.

A True Asset

2019-08-06

As the Admin, I find it very easy to use and create content for the users.

Pros

Thanks for this very useful tool!

Cons

We have discovered that in order to begin using her new legal name she must close out her old account and begin a new one, but that would be abandoning all previous posts and content. I wish it was easier to edit personal info so that my client could edit her name and keep her contributions.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Hi Wendy! Thanks for your great feedback! I'm so glad that the forum is helping all of your clients.

As an admin, you can edit a user's username or their legal full name if they provided that. Here are instructions on how to change the username: https://www.websitetoolbox.com/support/changing-the-username-of-a-user-76

Here are instructions on how to edit a user's profile to change their full name: https://www.websitetoolbox.com/support/editing-members-254
(Users can also do that themselves.)

If you're using a custom Single Sign On integration which uses the full name and because of that you aren't able to change that information, please contact our support team and we'll be glad to make the change for you.

Read more
Jessica M.

Website Toolbox provides a fantastic forum interface that directly integrates with my site.

2019-12-09

This is being used to provide an online forum community for our users.

Pros

This product has provided an easy to integrate community forum for me to use for my clients and members online.

Cons

It was fairly easy to integrate with my website in conjunction with Memberspace, but there are spots in the setup process that could be confusing for some inexperienced users.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Higher Education company, myself only employees)

Looks great but many implementation issues

2020-08-17

Not great! This has now been several months and the forum has not been fully utilised by our members.

Pros

We chose this because we wanted an easy to use, economical forum for our members and one which could integrate with our current website. We undertook lots of testing before launch and spent a long time setting it up - this was pretty easy to do.

Cons

Since paying for single sign-on we have had multiple issues with members not being able to access the forum. Website Toolbox have told me that the issue has been solved, and then it happens again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Thanks for your review. The Safari browser recently changed their third-party cookie policy, which caused some issues with single sign on in certain cases. We've investigated and found a solution to make it work smoothly in Safari. Please reach out to customer support if you're still facing any issue with single sign on, and we'll be glad to fix it right away.

Read more
Tanya A.

Very strong forum utility with outstanding customer support

2019-07-30

Customer support with this company is consistently the best I've experienced in 20+ years as a web developer - highly responsive, very knowledgeable, does not drop the ball on issues.

Pros

Features, ease of use, simplicity of admin console, cost, customer support , ability to customize

Cons

Not applicable - it checks all the boxes in terms of what we need and then some, and far exceeds expectations on customer support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Wow! Thanks for those extremely kind words Tanya! It's reviews like yours that make all of the hard work worth it! :)

Read more
Anonymous
(Retail company, 1-10 employees)

LOVE Website Toolbox!

2018-10-23

Our website forum is integral to our sales.

Pros

The number one thing I love about Website Toolbox is the ease of integrating a forum into my website.

Cons

I don't have any negatives. One feature I'd love to see in the future would be a built in translator for foreign language posts and for members from different countries to be able to view the forum in their native language.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Hi there!

Thanks for your awesome 5-star review! There's nothing that makes us happier than seeing "love" in all capital letters! :)

Built-in translation of user's posts to another user's current language is a fantastic suggestion. Thanks for that! We will add it in the future.

Note that users can see the forum in their own language. The forum automatically detects the language that the user speaks and displays the forum in that language. 12 different languages are supported, and we can add any other language upon request. This is supported in any forum theme created within the last 2 years.

Read more
Jim K.

Easy to build Forum Tools

2018-10-23

Pretty damn good. It's always up. Help is fast at hand. Thumbs up

Pros

The ease of website integration and daily use.

Cons

Not enough options for user to express themselves with buttons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Hi Jim,

Thanks for your wonderful comments regarding the ease of website integration, uptime, and support.

Can you provide some more details regarding what buttons you're looking for so that users can express themselves? Do you mean post reactions like angry, sad, laughing, etc?

Read more
sagar n.

Very friendly and efficient support on a robust software for Forum

2019-09-04

This software allows me to do that effortlessly while avoiding other people to submit/share irrelevant topics. The permission levels allow me to monitor/control that.

Pros

No special skill is required. Permission is at a granular level.

Cons

The paid forum functionality is for the "whole forum". It cannot be activated for a selective category.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Hi Sagar,

Thanks for the fantastic review! I'm glad that you've loved the customization and permission controls we have.

You can set up Paid Access for specific categories instead of the whole forum by going to Settings -> Paid Access -> Permission and changing it to "Specific Categories". You can then select the categories that you'd like to enable Paid Access for.

Read more
Patrick A.

Low cost, good feature set, excellent support.

2019-04-25

Pros

On those occasions when I could not figure out how to do something I was able to instantly access support personnel through their chat function that solved my issues right on the spot.

Cons

I don't really have any complaints. It worked for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Website Toolbox


Thanks for your great feedback Patrick!

Read more