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Used daily for less than 6 months
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Superb training and help in understanding the system, developing it, using it. I would otherwise be using a set of spreadsheets, manually, to organize and record information crucial to running a small holiday stay business.
1) ease of use of Front Desk for bookings on my own website 2) excellent Channel Manager software, and Payment software, integrated with booking calendar in Front Desk 3) unbelievably friendly and helpful customer support and training video resources 4) modern mobile phone and tablet friendly software for users 5) innovative tie-in with Google maps and search
Inability to easily customize forms and templates for reports for self use as well as for customers . It can be done if one is comfortable using java script style code. But I'm only an HTML/css trained guy. I'd like to see something friendly like Wordpress uses - our own website is run through self-hosted Wordpress and its "templates" and customizability is excellent for someone with my skill set.
Hi John, Thank you so much for taking the time to review SiteMinder! We appreciate your feedback and hope to continue providing you with the best possible customer experience. Our system has been purposely designed to be easily understood by all users so we're pleased to hear that you find our system intuitive and user-friendly, and our support staff helpful! We value the feedback we receive...