Category Leaders ranking
#17 in Customer Service
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GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.
xSellco Helpdesk also features in these categories:
Additional information for xSellco Helpdesk
Key features of xSellco Helpdesk
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- Ticket management
- Email templates
- Feedback management
- Help desk management
- Real-time reporting
- Barcode scanning
- Accounting integration
- Channel management
- Customizable templates
- Visual analytics
- Tracking features
One simple dashboard that centralizes customer support queries from any sales channel.
Complete view of your customer in each message. All order details, delivery information and previous conversations are automatically attached to every message.
Track key metrics like response times and message volume to identify areas which may need improvement.
Automatically translate all incoming global queries and translate your reply before sending. Expand globally without the need for a multilingual team
Make sure you maintain perfect response time scores by prioritizing messages according to your response targets.