xSellco Helpdesk Pricing, Features, Reviews & Comparison of Alternatives

xSellco Helpdesk

The only purpose built e‑commerce help desk

4.57/5 (41 reviews)

xSellco Helpdesk overview

xSellco is the helpdesk built for e-commerce. We centralize customer support queries from your webstore, marketplaces like Amazon, eBay and your social media into one dashboard. Customer information, order details, previous purchases, delivery information and conversation history are automatically attached to every incoming message so you can send fast, personalized messages in a couple of clicks. The unique auto-translation feature also allows you to expand to international markets without the need to hire a multilingual team.

Designed for e-commerce, xSellco helps you sell more with a better customer experience, whilst making the time to focus on growing your business. With a full view of your customer, a host of time-saving features and powerful reports to help you identify areas of improvement, xSellco makes selling on multiple channels as easy as selling on one.
www.xsellco.com

Pricing

Starting from
$79/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Italian, Spanish
xSellco Helpdesk screenshot: xSellco automatically sorts incoming messages to the relevant folders, so you can prioritize and assign messages to your teammates. See exactly what type of query you're dealing with at a glance, and attend to urgent queries like cancellations at once.xSellco - The Suzuki GB StoryxSellco Helpdesk screenshot: Get a complete view of your customers and their order details built into each message. Product, order details, delivery information and previous communications are automatically attached to every incoming query. xSellco Helpdesk screenshot: xSellco analyzes trends in your customer support queries, so you can focus on areas that need improvement. View ticket volume by store, language, query type and create templates to help speed up these responses. xSellco Helpdesk screenshot: xSellco automatically translate queries from international customers and translate your reply before sending. Xsellco opens up opportunities for businesses of all sizes to sell more on international markets without needing a multilingual support team.

xSellco Helpdesk reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.2
  4.4
  4.4
rob perkins

Has made our help desk much more streamlined.

Used daily for 1-2 years
Reviewed 2017-12-13
Review Source: Capterra

Streamlined our customer service team role by providing the right information with the tools to action it.It has taken all of our marketplace messages, from eBay to our website and combined them all into one easy to understand message inbox, it is ordered so your always replying to the most urgent messages first no matter which marketplace the message has come from, it also has a count down timer next to each message so you know how long each message has been waiting, particularly important when Amazon requires a reply in 24 hours. One of the main advantages is that most if not all messages sent from a customer will import into one message thread, so if a customer is trying to play customer services off different representatives it is great for reading back through what has or hasn't been said, both by the customer and your own customer services. There are a number of other features such as auto reply's and folder sorting an flagging that we haven't used, but they seem like very useful features for some business. One area that has helped greatly save time is the template feature that drags in customer information, allowing you to have a list of predetermined reply's but the emails are still personalised to the customer, with names, addresses, usernames etc all importable to a message. Xsellco are always developing the platform and adding new features, live chat is something we plan to explore further in the future, all in all a great bit of software.

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Adam

Really useful tool, saves time and has nice UX. Has room for improvement

Used daily for 2+ years
Reviewed 2017-11-28
Review Source: Capterra

saves time and brings CS all under one roof.The biggest pro is the fact that you can see the order details in the sidebar when dealing with tickets, this is the biggest win over other helpdesk software we demoed. Xsellco offer all the details that you need. The usability/UX design is really nice, and templates are super for saving time.

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Ben Griffiths

Fantastic UI clean and simple, data is easy to visualize from the dashboard!

Used daily for 2+ years
Reviewed 2017-07-17
Review Source: Capterra

Clean and simple user interface. Visualisation of data is perfect for our user to take in. Everything integrates into the same dashboard.

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Dominic Rannie

We have been using XSellco's Helpdesk product for over a year and find it largely does all we need.

Used daily for 1-2 years
Reviewed 2017-12-19
Review Source: Capterra

Allows us to efficiently manage customer messages from all our sales channels.- One of the tightest integrations with Amazon and eBay we have come across. - Out of office responses that actually work with Amazon. - User friendly. Very quick and easy to setup. - Clean interface that is relatively customisable. - Good support for different languages. - Good automation with templates and rules. - Folders allow for the addition of custom ticket labels.

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Jessica Cruz

its ok....

Used daily for 2+ years
Reviewed 2018-08-07
Review Source: Capterra

Xsellco helpdesk has always been quick to respond with any issues we have had w the repricer right away.It works, they are there when you need help, usually fix whatever the issue is right away.

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xSellco Helpdesk pricing

Starting from
$79/month
Pricing options
Free trial
Subscription
View Pricing Plans

Starter:_________________$79/month - 500 tickets/month
Small:________________$189/month - 2000 tickets/month
Medium:______________$299/month - 4000 tickets/month
Large:________________$459/month - 8000 tickets/month

xSellco Helpdesk features

API
Customizable Templates

Access Control (50 other apps)
Activity Dashboard (63 other apps)
Automatic Notifications (64 other apps)
Content Management (66 other apps)
Custom Forms (54 other apps)
Customizable Branding (94 other apps)
Data Import/Export (60 other apps)
Discount Management (44 other apps)
Drag & Drop Interface (70 other apps)
Electronic Payments (65 other apps)
Order Processing (44 other apps)
Product Catalog (60 other apps)
Reporting & Statistics (59 other apps)
SSL Security (49 other apps)
Search Functionality (65 other apps)
Third Party Integration (100 other apps)
eCommerce Integration (46 other apps)
eCommerce Management (60 other apps)

Category Leaders ranking

Reviews
Integrations
Mobile
Functionality
Security

#17 in Customer Service

View full ranking
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6
3
16
11

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

xSellco Helpdesk also features in these categories:

Additional information for xSellco Helpdesk

Key features of xSellco Helpdesk

  • Ticket management
  • Email templates
  • Feedback management
  • Help desk management
  • Real-time reporting
  • Barcode scanning
  • Accounting integration
  • Channel management
  • Customizable templates
  • Auto-responders
  • Visual analytics
  • Tracking features
View All Features

Benefits

One simple dashboard that centralizes customer support queries from any sales channel.

Complete view of your customer in each message. All order details, delivery information and previous conversations are automatically attached to every message.

Track key metrics like response times and message volume to identify areas which may need improvement.

Automatically translate all incoming global queries and translate your reply before sending. Expand globally without the need for a multilingual team

Make sure you maintain perfect response time scores by prioritizing messages according to your response targets.