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eDesk; the most scalable eCommerce customer support tool for
eDesk Pricing, Features, Reviews and Alternatives
eDesk product overview
What is eDesk?
eDesk helps online retailers deliver seriously extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, eDesk’s AI-powered automation tools streamline customer support processes and reporting. This means users can respond quickly to customer queries and take time back to focus on selling more.
Key benefits of using eDesk
Typical customers
Platforms supported
Support options
Training options
eDesk pricing information
Value for money
4.2
/5
62
Starting from
No pricing info
Pricing options
Value for money contenders
eDesk features
Functionality
4.2
/5
62
Total features
53
6 categories
Most valued features by users
Functionality contenders
eDesk users reviews
Overall Rating
4.5
/5
62
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.27/10
37
18
6
1
0
Overall rating contenders
Verified reviewer
Retail,
Used daily for 1-2 years
Review source
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Plugs and integrates into all the various channels we need to plug into and provides customer information and data within the help desk ticket. Being able to provide Multi-lingual support in our native language is a fantastic feature as is the ability to utilize response templates. Feedback mechanism works very well and easy to customize to our assorted needs.
Needs to offer an integrated and customizable knowledge base. Ticket numbers are difficult to find. In general, reporting is good but simplistic and needs to be enhanced.
Andrew W.
Textiles, 11-50 employees
Used daily for 1-2 years
Review source
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Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful.
There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier.
Rachel K.
Retail, 1-10 employees
Used daily for 1-2 years
Review source
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Overall, we are disappointed with the product and the service.
When "eDesk" was "xsellco" it actually worked, so that was nice.
It doesn't work. You have to close out the software sometimes to get it to refresh. You will occasionally not be able to open attachments, use snippets, or copy/paste. You will check all folders to make sure there are no overdue messages and then come in the next day to several messages that spontaneously appeared overnight. The "To Do" folder will say one number but then there is not that number of...
Verified reviewer
Consumer Goods, 11-50 employees
Used daily for 6-12 months
Review source
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Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging.
Nothing to mention at present everything works as it should do.
Russell R.
Used daily for 2+ years
Review source
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Multi Channel functionality and to be onboard with a growing company who are actively investing and improving the platform on a noticeable timescale... When we first started using the platform we thought it was great value and did a good job, although there were a few naff bits. However through feedback and their own growth the platform has grown to match all and now offer more features than the more renowned systems.
No cons were added to this review
eDesk FAQs
eDesk has the following pricing plans:
Pricing model: Free, Subscription
Q. Who are the typical users of eDesk?
Q. What languages does eDesk support?
Q. What other apps does eDesk integrate with?
Common eDesk comparisons
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