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eDesk Pricing, Features, Reviews and Alternatives
eDesk product overview
What is eDesk?
eDesk helps online retailers deliver seriously extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, eDesk’s AI-powered automation tools streamline customer support processes and reporting. This means users can respond quickly to customer queries and take time back to focus on selling more.
Key benefits of using eDesk
Typical customers
Platforms supported
Support options
Training options
eDesk pricing information
eDesk features
eDesk users reviews
Overall Rating
4.5
/5
60
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.32/10
36
17
6
1
0
AB
Amir B.
AR
Anonymous Reviewer
AR
Anonymous Reviewer
RK
Rachel K.
RK
Rachel K.
AA
Agnese A.
Anonymous Reviewer
Verified reviewer
Retail,
Used daily for 1-2 years
Review source
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Plugs and integrates into all the various channels we need to plug into and provides customer information and data within the help desk ticket. Being able to provide Multi-lingual support in our native language is a fantastic feature as is the ability to utilize response templates. Feedback mechanism works very well and easy to customize to our assorted needs.
Needs to offer an integrated and customizable knowledge base. Ticket numbers are difficult to find. In general, reporting is good but simplistic and needs to be enhanced.
Andrew W.
Textiles, 11-50 employees
Used daily for 1-2 years
Review source
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Brings all customer queries from all platforms into a single mailbox. Templates are great and the system has saved us so much time. When I had a problem with messages not sending I contacted the chat and spoke to Aine whom was very helpful.
There was an update and now the AI suggestions are difficult to select. You have to hover and try and select the response which can be tricky. In the past before the update you could click on the option easier.
Rachel K.
Retail, 1-10 employees
Used daily for 1-2 years
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Overall, we are disappointed with the product and the service.
When "eDesk" was "xsellco" it actually worked, so that was nice.
It doesn't work. You have to close out the software sometimes to get it to refresh. You will occasionally not be able to open attachments, use snippets, or copy/paste. You will check all folders to make sure there are no overdue messages and then come in the next day to several messages that spontaneously appeared overnight. The "To Do" folder will say one number but then there is not that number of...
Daniel R.
Accounting, 51-200 employees
Used daily for 1-2 years
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ok
graphic user interface
lack of complicated rules to configure sometimes rules dont not work
Anonymous Reviewer
Verified reviewer
Consumer Goods, 11-50 employees
Used daily for 6-12 months
Review source
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Clean easy to use User Interface, snap shot view, grouping priority messages based on smart AI messaging.
Nothing to mention at present everything works as it should do.
eDesk FAQs and common questions
Q. What type of pricing plans does eDesk offer?
eDesk has the following pricing plans:
Starting from: $59.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of eDesk?
eDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does eDesk support?
eDesk supports the following languages:
English, French, German, Italian, Spanish
Q. Does eDesk offer an API?
Yes, eDesk has an API available for use.
Q. What other apps does eDesk integrate with?
eDesk integrates with the following applications:
Adobe Commerce, WooCommerce, PrestaShop, Twitter, Mirakl, Meta for Business, Instagram, Linnworks, BigCommerce, Shopify
Q. What level of support does eDesk offer?
eDesk offers the following support options:
FAQs/Forum, Email/Help Desk, Chat, Phone Support, Knowledge Base
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