App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

eDesk Logo

eDesk

4.5
(62)

Write a review

eDesk; the most scalable eCommerce customer support tool for

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(3)

eDesk Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Kustomer logo

Kustomer

4.5
(39)

Modern Customer Service Software For Customer-First Brands

Features

Total

Kustomer logo
eDesk logo

42

97

44

features in common

42

features in common

Kustomer logo

Kustomer user ratings

Functionality

4.4
(39)

Top features

  • Live Chat

    5.0

  • Queue Management

    5.0

  • Communication Management

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Starting from

$29/month

Value for money

Kustomer logo
4.3

0.1

eDesk logo
4.2

What users say about Kustomer's value for money

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.
The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.
Ecwid logo

Ecwid

4.6
(538)

eCommerce software for mobiles, websites and social media

Features

Total

Ecwid logo
eDesk logo

3

30

44

features in common

3

features in common

Ecwid logo

Ecwid user ratings

Functionality

4.3
(538)

Top features

  • Inventory Tracking

    5.0

  • Alerts/Notifications

    5.0

  • Mobile Commerce

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Starting from

$19/month

Value for money

Ecwid logo
4.6

0.4

eDesk logo
4.2

What users say about Ecwid's value for money

How many times have you used a software that has this. Even for international use it is amazing, plus it syncs with the best apps and plugins out there.
Ecwid was recommended to me by a friend and it was the best decision I ever made in terms of an eCommerce solution.

Categories in common

ZonGuru logo

ZonGuru

(0)

An Amazon marketplace toolset for sellers by sellers

Features

Total

ZonGuru logo
eDesk logo

2

10

44

features in common

2

features in common

ZonGuru logo

ZonGuru user ratings

Functionality

Unique features

  • Inventory Management

    N/A

  • Campaign Management

    N/A

  • Activity Dashboard

    N/A

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Categories in common

Veeqo logo

Veeqo

4.1
(42)

Free shipping software that does more than print labels.

Features

Total

Veeqo logo
eDesk logo

11

97

44

features in common

11

features in common

Veeqo logo

Veeqo user ratings

Functionality

3.8
(42)

Unique features

  • Multi-Channel Management

    N/A

  • Real Time Monitoring

    N/A

  • Check-in/Check-out

    N/A

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Starting from

£0

Value for money

Veeqo logo
3.8

0.4

eDesk logo
4.2

What users say about Veeqo's value for money

This kind of support is really important to us which is one of the reasons we rate it so highly - the team are quick to respond to all our queries and very friendly.
The team is great whenever we pester them with something (we're not the most tech-savvy bunch!) and they are always very helpful.

Categories in common

TealKart Marketplace logo

TealKart Marketplace

(0)

Natively built marketplace for Salesforce Commerce.

Features

Total

TealKart Marketplace logo
eDesk logo

5

38

44

features in common

5

features in common

TealKart Marketplace logo

TealKart Marketplace user ratings

Functionality

Unique features

  • Order Management

    N/A

  • Shipping Management

    N/A

  • Multi-Store

    N/A

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Categories in common

Linnworks logo

Linnworks

4.1
(25)

One Platform. Total Commerce Control.

Features

Total

Linnworks logo
eDesk logo

6

84

44

features in common

6

features in common

Linnworks logo

Linnworks user ratings

Functionality

4.0
(25)

Top features

  • Shipping Services Integration

    5.0

  • Shipping Management

    5.0

  • Parcel Shipping

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Value for money

Linnworks logo
4.0

0.2

eDesk logo
4.2

What users say about Linnworks' value for money

Trouble is, the software is not extremely user-friendly, and sometimes the bulkiness is hard to deal with. Our company switched to an alternative company as a result.
Poor reporting and unable to link to accounts well or without paying more.

Categories in common

Wix logo

Wix

4.4
(9.1K)

Website builder & publishing platform

Features

Total

Wix logo
eDesk logo

8

111

44

features in common

8

features in common

Wix logo

Wix user ratings

Functionality

4.2
(9.1K)

Top features

  • Dashboard

    5.0

  • ROI Tracking

    5.0

  • Backlink Monitoring

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Starting from

$16/month

Value for money

Wix logo
4.3

0.1

eDesk logo
4.2

What users say about Wix's value for money

I find it truly amazing how little work I need to put in to make an amazing website. You will have people think the website was made by a professional not by yourself in a short amount of time.
I found WIX through an advertisement that claimed that the software was easy to use to create a website for yourself and it's true. It's easy to use and also fun to use.

Categories in common

Shopify logo

Shopify

4.6
(5.9K)

Everything you need to sell anywhere. Trusted by 160k stores

Features

Total

Shopify logo
eDesk logo

7

46

44

features in common

7

features in common

Shopify logo

Shopify user ratings

Functionality

4.4
(5.9K)

Top features

  • Customer Database

    5.0

  • For Small Businesses

    4.8

  • Retail Inventory Management

    4.7

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Starting from

$29/month

Value for money

Shopify logo
4.3

0.1

eDesk logo
4.2

What users say about Shopify's value for money

We love that is is really use to use, to manage the products and check the orders. It is very user friendly, which is really helpful when you have a large team.
I love how easy it is to check out. I love there is a card swiping device too so payments are flawlessly done.

Categories in common

Odoo  logo

Odoo

4.1
(582)

Full Suite of Integrated Business Apps

Features

Total

Odoo  logo
eDesk logo

30

381

44

features in common

30

features in common

Odoo  logo

Odoo user ratings

Functionality

4.1
(582)

Top features

  • Sales Reports

    5.0

  • Project Planning

    5.0

  • Customizable Templates

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Value for money

Odoo  logo
4.0

0.2

eDesk logo
4.2

What users say about Odoo 's value for money

Many errors in Multi Company, bad interface between electronic accounting from México and multicompany functionality. Hard to develop reports, the product need a similar as Crystal Reports from SAP.
We are implementing the Odoo software and the customer service is amazing. Our team leader, she is extremely helpful and intelligent, asking all the right questions to serve our specific needs.

Categories in common

Productsup logo

Productsup

4.9
(32)

The world’s first product-to-consumer (P2C) platform

Features

Total

Productsup logo
eDesk logo

6

43

44

features in common

6

features in common

Productsup logo

Productsup user ratings

Functionality

4.7
(32)

Top features

  • Third Party Integrations

    5.0

  • Reporting & Statistics

    5.0

  • Purchase Order Management

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Value for money

Productsup logo
4.6

0.4

eDesk logo
4.2

What users say about Productsup's value for money

Ease of use, level of expertise from support, willingness to help figure out account solutions; best overall feed product I've worked with.
The support of ProductsUp is amazing, and super friendly. They know what they're doing, and not once disappointed me when asking for help.

Categories in common

Cin7 Omni logo

Cin7 Omni

4.3
(544)

Connected Inventory Management. Simplified.

Features

Total

Cin7 Omni logo
eDesk logo

11

137

44

features in common

11

features in common

Cin7 Omni logo

Cin7 Omni user ratings

Functionality

4.2
(544)

Top features

  • Cataloging/Categorization

    5.0

  • Third Party Integrations

    5.0

  • Recurring Orders

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Starting from

$325/month

Value for money

Cin7 Omni logo
4.1

0.1

eDesk logo
4.2

What users say about Cin7 Omni's value for money

Great customer support, the implementation team took good care of us and answered our questions quickly and efficiently. They were patient and gave clear explanations.
Great reporting capabilities. Customer service has been amazing and our implementation specialist has been a dream to work with.

Categories in common

Bright Pattern logo

Bright Pattern

4.7
(98)

Cloud Contact Center Software with Embedded AI

Features

Total

Bright Pattern logo
eDesk logo

19

72

44

features in common

19

features in common

Bright Pattern logo

Bright Pattern user ratings

Functionality

4.6
(98)

Top features

  • Support Ticket Management

    5.0

  • Queue Management

    5.0

  • Multi-Channel Communication

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Starting from

$70/month

Value for money

Bright Pattern logo
4.8

0.6

eDesk logo
4.2

What users say about Bright Pattern's value for money

After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.
The features and functionality are industry best practice, but the people and support are amazing.

Categories in common

InGenius logo

InGenius

4.9
(7)

Computer telephony integration to fuel efficiency

Features

Total

InGenius logo
eDesk logo

13

55

44

features in common

13

features in common

InGenius logo

InGenius user ratings

Functionality

4.7
(7)

Top features

  • Support Ticket Management

    5.0

  • Real Time Analytics

    5.0

  • Live Chat

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Categories in common

Rejoiner logo

Rejoiner

5.0
(47)

Email Marketing & Cart Abandonment For eCommerce

Features

Total

Rejoiner logo
eDesk logo

17

103

44

features in common

17

features in common

Rejoiner logo

Rejoiner user ratings

Functionality

4.9
(47)

Unique features

  • MMS

    N/A

  • Campaign Segmentation

    N/A

  • Activity Tracking

    N/A

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Starting from

$25/month

Value for money

Rejoiner logo
4.9

0.7

eDesk logo
4.2

What users say about Rejoiner's value for money

As a result our conversion rate is going from strength to strength. I would recommend Rejoiner and their Team to everyone as they are absolutely fabulous to work with.
They are great with suggestions and listening to what your business is about then putting that plan into action. They are also great at giving status and campaign updates.

Categories in common

Guusto logo

Guusto

4.9
(1.1K)

#1 Highest Rated Recognition Platform on G2

Features

Total

Guusto logo
eDesk logo

7

34

44

features in common

7

features in common

Guusto logo

Guusto user ratings

Functionality

4.9
(1.1K)

Top features

  • Gift Card Management

    5.0

  • Employee Reward Programs

    5.0

  • Customizable Reports

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Value for money

Guusto logo
4.9

0.7

eDesk logo
4.2

What users say about Guusto's value for money

Great app where you can recognize Your fellow co workers in a fast and easy way. Love it a great wat to keep your team motivated.
The Employee rewarding and the variety of merchants are incredible. Also, I love the integration with Microsoft Teams as this allows seamless communication amongst employees that are recognised.

Categories in common

everything HelpDesk logo

everything HelpDesk

4.3
(13)

IT support management system & help desk

Features

Total

everything HelpDesk logo
eDesk logo

28

46

44

features in common

28

features in common

everything HelpDesk logo

everything HelpDesk user ratings

Functionality

4.2
(13)

Unique features

  • Interaction Tracking

    5.0

  • Customizable Fields

    N/A

  • Document Storage

    N/A

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Starting from

$20/month

Value for money

everything HelpDesk logo
4.6

0.4

eDesk logo
4.2

What users say about everything HelpDesk's value for money

All that said, If you are looking for a solid, albeit conservative, helpdesk, and asset management solution, then this would be a great choice.
Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain.

Categories in common

Shopware logo

Shopware

4.6
(14)

Enterprise search software for eCommerce businesses

Features

Total

Shopware logo
eDesk logo

7

48

44

features in common

7

features in common

Shopware logo

Shopware user ratings

Functionality

4.6
(14)

Top features

  • Data Security

    5.0

  • Returns Management

    5.0

  • Multi-Store

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Starting from

$600/month

Value for money

Shopware logo
4.3

0.1

eDesk logo
4.2

What users say about Shopware's value for money

With the wrong description on a work order, it can look like they are being charged for the wrong item.
ShopWare is super fast and easy to use. Switching to ShopWare is one of the best decisions that I've made in business.

Categories in common

StoreAutomator logo

StoreAutomator

4.9
(16)

Commerce platform with Channel Management and Marketplaces'

Features

Total

StoreAutomator logo
eDesk logo

11

86

44

features in common

11

features in common

StoreAutomator logo

StoreAutomator user ratings

Functionality

4.9
(16)

Top features

  • eCommerce Management

    5.0

  • Product Data Management

    5.0

  • Website Management

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Value for money

StoreAutomator logo
4.8

0.6

eDesk logo
4.2

What users say about StoreAutomator's value for money

I like the ease in which products can be toggled, adjusted, and managed for quick updates on multiple platforms. The support team has always been responsive and helpful too.
I love that they are constantly improving the functionality on a regular basis and are open to recommendations along those lines. Overall this is an excellent value.

Categories in common

Expedite Commerce logo

Expedite Commerce

4.9
(13)

Managing the Buying Journey

Features

Total

Expedite Commerce logo
eDesk logo

14

108

44

features in common

14

features in common

Expedite Commerce logo

Expedite Commerce user ratings

Functionality

4.9
(13)

Top features

  • Workflow Management

    5.0

  • Quotes/Estimates

    5.0

  • Product Configurator

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Starting from

30

Value for money

Expedite Commerce logo
4.8

0.6

eDesk logo
4.2

What users say about Expedite Commerce's value for money

They have come up with great ideas to suit our needs, help steer us in the right direction if needed.
Working closely with the Expedite team to develop, test, and implement our comprehensive inventory/ordering/and billing solution was a great experience.

Categories in common

ProClass logo

ProClass

4.3
(28)

Class Management software and Online Registration+

Features

Total

ProClass logo
eDesk logo

15

200

44

features in common

15

features in common

ProClass logo

ProClass user ratings

Functionality

4.0
(28)

Top features

  • Membership Renewals

    5.0

  • Member Database

    5.0

  • Enrollments/Onboarding

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Value for money

ProClass logo
4.1

0.1

eDesk logo
4.2

What users say about ProClass' value for money

It has been a great asset to help us manage the array of classes that we offer, and has an array of customization opportunities and features that we didn’t have previously.
ProClass has been a huge asset for us. Overall it is a great system, and the support is really outstanding, so we can always count on having answers to our questions.

Categories in common

Zoey logo

Zoey

4.2
(22)

Take B2B and wholesale orders online anytime, anywhere.

Features

Total

Zoey logo
eDesk logo

7

51

44

features in common

7

features in common

Zoey logo

Zoey user ratings

Functionality

4.0
(22)

Top features

  • WYSIWYG Editor

    5.0

  • Shopping Cart

    5.0

  • Shipping Management

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Pricing

Value for money

Zoey logo
4.0

0.2

eDesk logo
4.2

What users say about Zoey's value for money

Even customers decide not to use the protection, at least they can have a sense that fraud purchase might happen, and they could pay more attention when any suspicious transaction happened.
The design capabilities are fantastic. Being able to create a custom look and the ease to change it in minutes is worth it.

Categories in common

Optify logo

Optify

5.0
(5)

Streamlined coaching management system

Features

Total

Optify logo
eDesk logo

14

70

44

features in common

14

features in common

Optify logo

Optify user ratings

Functionality

5.0
(5)

Top features

  • Session Notes

    5.0

  • Scheduling

    5.0

  • Search/Filter

    5.0

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Categories in common

SixBit Software logo

SixBit Software

3.7
(7)

eBay eCommerce platform and more!

Features

Total

SixBit Software logo
eDesk logo

5

38

44

features in common

5

features in common

SixBit Software logo

SixBit Software user ratings

Functionality

4.0
(7)

Unique features

  • Multi-Currency

    N/A

  • Shipping Management

    N/A

  • Inventory Replenishment

    N/A

eDesk logo

eDesk user ratings

Functionality

4.2
(62)

Top features

  • Workflow Configuration

    5.0

  • Performance Metrics

    5.0

  • Multi-Channel Marketing

    5.0

Categories in common

SKULabs logo

SKULabs

4.6
(36)

Cloud-based inventory management and order fulfillment

Features

Total

SKULabs logo
eDesk logo

6

67

44

features in common

6

features in common

SKULabs logo

SKULabs user ratings

Functionality

4.2
(36)

Top features

  • Parcel Shipping

    5.0