eDesk Pricing

XSellco Helpdesk is the best Message compiler ever. Such a great product. And amazing price

I don't have any issues with XSellco Helpdesk.

Hi there, Thank you for taking the time to provide us with great feedback. We are so happy to hear you are finding the xSellco Helpdesk beneficial for your business!! If you ever have any questions feel free to contact us. Kind regards, The xSellco Team.

Easy to setup, sufficient text/video guides & webinars to help new users get started. App store integrations are simple and intuitive. Ticket management is hassle-free, entire team can access & engage our customer queries.

Slightly expensive compared to other tools in this space. Social media integration is not as effective as we had hoped for. Not an ideal fit for enterprise use-cases.

Hi Karan, Thank you for this honest feedback. If there are any features you would like to see please leave them in the got an idea section of the app. Our product team pull from this pool every quarter to improve our product

If you're a Shopify or Magento merchant, this customer service software is a must. We used to have various plugins or systems that would pull in customer order data, or have to manually copy and paste the customer's email address into Shopify to search for their order details. Not with Xsellco! You get a unified view of a customer straight in your helpdesk inbox - and can see their order information, delivery information and product information at a glance. You can even have handy canned responses based on delivery data or product data. It's a huge time saver and very helpful for us - and at a fraction of the cost of a lot of other helpdesk systems.

Some of the interface needs work, but when you get used to that there are 0 issues in using the system.

Hi Andy, Thank you kindly for your review. It's great to hear you're finding our software useful for your business. Your feedback is very valuable to us, so we appreciate you taking your time to provide us with it. Feel free to reach out if you ever have any questions. Kind regards, Holly

Easy to setup and user-friendly. Unlimited user accounts.

Helpdesk: It does not filter all system messages and junk. This is a problem since monthly plans are billed according to number of support tickets. This wouldn't be a problem if pricing is billed per user, like SalesForce. Feedback: It does not filter out refunded orders. This is the most important feature for us. We send emails for product reviews. Our return rate is about 5%. We can not send...

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Has a lot of features for a very good price compared to competitors. Have used for 2+ years and would not consider changing as never had any problems, any small things customer services has sorted out asap.

not the best interface and could look a bit more appealing. Could make some features a little less clumpy

Polished and multi-channel as well as multi-user can scale for any company.

Nothing much but possibly the price could be a bit more competitive and affordable.

Hi Peter, It's a great boost to the team to see feedback like this. thank you. Eamon CS manager

The value. By far this is the most valuable repricer for the money, especially when you combine it with the ease of use messaging system. The ease of setting the min and maxes via the bulk upload

No cons were added to this review

It enables our VAs to efficiently communicate with our customers. Our team is able to take time off knowing that we are still in compliance with Amazon response time to our customers. This feature alone has been a huge help for our team. We all need a break!

Software is great, no cons on our end. If there is 1 con it would be the price, so many expenses with our Amazon business and we often feel that vendors can charge us a lot, not truly understanding the costs of running this business.

Works with so many channels, easy to use and intergrate

Expensive is being the only issue, would help if it was discounted or maybe a tier as we dotn use most of the features

Thanks Hitesh, We love this kind of feedback

the email management is pretty good, trails are pretty much visible and is also cost-effective

database management is not that great, profile management need improvement

I like the Fusion messaging that part of the software. It makes all of us more efficient and compiles everything in a way that is easy to manage. Not many competing help desk services do a good job of combining eBay and Amazon support into one inbox to create trackable tickets that can be handled by a team.

From time to time there are glitches with the repricing software, but it's few & far between. It might be an OS problem, maybe.

Hi Gerson. Thanks for your review, we really appreciate the feedback. We're delighted to hear that you're happy with our software! If you have any questions in future, please feel free to reach out to our support team at support@xsellco.com. Kind regards, Holly