eDesk Pricing Plan & Cost Guide

eDesk

The World's #1 eCommerce Help Desk

4.47/5 (44 reviews)

eDesk Pricing

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Essential:_________________$35 per user/month - unlimited tickets/month
Team:________________$55 per user/month - unlimited tickets/month
Professional:______________$69 per user/month - unlimited tickets/month
Enterprise:________________$109 per user/month - unlimited tickets/month

View Pricing Plans Free Trial

Competitors Pricing

Salsify

Pricing model: Subscription
Free Trial: Available

BigCommerce

Starting from: 29.95/month
Pricing model: Subscription
Free Trial: Available

Edicy

Starting from: 13.22/month
Pricing model: Subscription
Free Trial: Available

Wix

Starting from: 4.50/month
Pricing model: Free, Subscription

eDesk Pricing Reviews

Pros

  • The helpdesk that imports all of my customer service messages is amazing, streamlined, and easy. I love having the ability to create user logins for each of my customer service reps.Verified ReviewerRead the full review
  • Overall a good value product. Price has increased recently which was quite big but in general a very good product as helps us combine emails from all our sales channels.Amir B.Read the full review
  • I like that the interface is very easy to use. It helps me to seamless manage my customer service across all of the online marketplaces.Verified ReviewerRead the full review

Cons

  • Overall it is a terrible site that took away all of the functionality that it previously had. They claim that it is six times faster to answer emails, but it takes twice as long.Rachel K.Read the full review
  • It reformats your snippets in messages to add extra spaces that need to be taken out every time. It is all ridiculous, especially because it USED to work.Rachel K.Read the full review
  • Having couple problems with Amazon channel , if the message is sent out directly from amazon then i would not update in Xsellco.Agnese A.Read the full review
97%
recommended this to a friend or a colleague

7 reviewers had the following to say about eDesk's pricing:

Amir B.

Does what you need

Used daily for 2+ years
Reviewed 2019-09-05
Review Source: Capterra

Overall a good value product. Price has increased recently which was quite big but in general a very good product as helps us combine emails from all our sales channels.

Pros
Has a lot of features for a very good price compared to competitors. Have used for 2+ years and would not consider changing as never had any problems, any small things customer services has sorted out asap.

Cons
not the best interface and could look a bit more appealing. Could make some features a little less clumpy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

XSellco Helpdesk

Used daily for 2+ years
Reviewed 2019-02-01
Review Source: Capterra

Pros
XSellco Helpdesk is the best Message compiler ever. Such a great product. And amazing price

Cons
I don't have any issues with XSellco Helpdesk.

Response from Xsellco


Hi there,

Thank you for taking the time to provide us with great feedback. We are so happy to hear you are finding the xSellco Helpdesk beneficial for your business!!

If you ever have any questions feel free to contact us.

Kind regards,
The xSellco Team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Emily S.

xSellco has been an incredible communication tool for our business

Used daily for 6-12 months
Reviewed 2017-12-18
Review Source: Capterra

Allowing our team to take weekends and holidays off

Pros
It enables our VAs to efficiently communicate with our customers. Our team is able to take time off knowing that we are still in compliance with Amazon response time to our customers. This feature alone has been a huge help for our team. We all need a break!

Cons
Software is great, no cons on our end. If there is 1 con it would be the price, so many expenses with our Amazon business and we often feel that vendors can charge us a lot, not truly understanding the costs of running this business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Stephen R.

Great Service with an above industry standard product

Used daily for 2+ years
Reviewed 2017-12-12
Review Source: Capterra

Free time and peace of mind.

Pros
The value. By far this is the most valuable repricer for the money, especially when you combine it with the ease of use messaging system. The ease of setting the min and maxes via the bulk upload

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Russell R.

Great System - used for a couple years

Used daily for 2+ years
Reviewed 2017-12-12
Review Source: Capterra

Pros
Multi Channel functionality and to be onboard with a growing company who are actively investing and improving the platform on a noticeable timescale... When we first started using the platform we thought it was great value and did a good job, although there were a few naff bits. However through feedback and their own growth the platform has grown to match all and now offer more features than the more renowned systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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erdem o.

I set-up a trial account to compare with other email solutions. Setup was very easy.

Reviewed 2017-09-29
Review Source: Capterra

Pros
Easy to setup and user-friendly. Unlimited user accounts.

Cons
Helpdesk: It does not filter all system messages and junk. This is a problem since monthly plans are billed according to number of support tickets. This wouldn't be a problem if pricing is billed per user, like SalesForce. Feedback: It does not filter out refunded orders. This is the most important feature for us. We send emails for product reviews. Our return rate is about 5%. We can not send product review emails for the returned orders. It does not have global black list for Amazon customers who opted out from emails. Order download speed is very slow. After 3 days, about 900 orders were downloaded. FeedbackFive downloaded 36,865 orders in 3 hours. Repricer: We are a private brand. I don't actually need a repricer, but I need to find out piggyback sellers who list knock-offs on our product pages. Repricer doesn't have this feature, but if you can add asin tracking feature showing piggyback sellers, private brands would buy it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Andy R.

Excellent for Ecommerce Retailers

Used daily for less than 6 months
Reviewed 2018-02-07
Review Source: Capterra

Integration with Ecommerce Software Populated canned responses to save time and increase personalisation experience Integration with live chat on website Single view of all customer support channels

Pros
If you're a Shopify or Magento merchant, this customer service software is a must. We used to have various plugins or systems that would pull in customer order data, or have to manually copy and paste the customer's email address into Shopify to search for their order details. Not with Xsellco! You get a unified view of a customer straight in your helpdesk inbox - and can see their order information, delivery information and product information at a glance. You can even have handy canned responses based on delivery data or product data. It's a huge time saver and very helpful for us - and at a fraction of the cost of a lot of other helpdesk systems.

Cons
Some of the interface needs work, but when you get used to that there are 0 issues in using the system.

Response from Xsellco


Hi Andy,

Thank you kindly for your review. It's great to hear you're finding our software useful for your business. Your feedback is very valuable to us, so we appreciate you taking your time to provide us with it.

Feel free to reach out if you ever have any questions.

Kind regards,
Holly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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