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eDesk

eDesk; the most scalable eCommerce customer support tool for

(5)

eDesk Reviews

Overall rating

4.4

/5

71

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.29/10

Reviews by rating

Pros and cons

It is very user friendly and the fact that we have technical support available during our work hours is excellent when reporting issues or asking for help, they are always ready and willing to assist.
Overall a good value product. Price has increased recently which was quite big but in general a very good product as helps us combine emails from all our sales channels.
I like that the interface is very easy to use. It helps me to seamless manage my customer service across all of the online marketplaces.
Overall it is a terrible site that took away all of the functionality that it previously had. They claim that it is six times faster to answer emails, but it takes twice as long.
It reformats your snippets in messages to add extra spaces that need to be taken out every time. It is all ridiculous, especially because it USED to work.
Having couple problems with Amazon channel , if the message is sent out directly from amazon then i would not update in Xsellco.
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71 reviews

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