Zapnito Features

Zapnito

Knowledge sharing + expert community SaaS platform

4.78/5 (32 reviews)

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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Advertising Management
Alerts/Notifications
Application Management
Brainstorming
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Contact Database
Contact Management
Content Library
Content Management
Customizable Branding
Customizable Fields
Data Import/Export
Discussions / Forums
Document Management
Document Storage
Drag & Drop
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Engagement Tracking
Enrollments/Onboarding
Event Management
Feedback Management
File Sharing
Filtering
Forms Management
Forum / Discussion Board
Full Text Search
Group Management
Ideation
Knowledge Base Management
Knowledge Management
Labeling
Live Chat
Member Directory
Membership Management
Mobile Access
Moderation
Multi-Channel Marketing
Multi-Language
Multimedia Support
Negative Feedback Management
Online Forums
Performance Metrics
Personalization
Project Management
Promotions Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
SEO Management
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Single Sign On
Social Media Integration
Social Promotion
Surveys & Feedback
Tagging
Task Management
Text Editing
Third Party Integrations
Two-Way Audio & Video
User Management
User Profiles
Video Conferencing
Video Support
Visual Analytics
Website Management
eCommerce Management
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API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Advertising Management
Alerts/Notifications
Application Management
Brainstorming
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Contact Database
Contact Management
Content Library
Content Management
Customizable Branding
Customizable Fields
Data Import/Export
Discussions / Forums
Document Management
Document Storage
Drag & Drop
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Engagement Tracking
Enrollments/Onboarding
Event Management
Feedback Management
File Sharing
Filtering
Forms Management
Forum / Discussion Board
Full Text Search
Group Management
Ideation
Knowledge Base Management
Knowledge Management
Labeling
Live Chat
Member Directory
Membership Management
Mobile Access
Moderation
Multi-Channel Marketing
Multi-Language
Multimedia Support
Negative Feedback Management
Online Forums
Performance Metrics
Personalization
Project Management
Promotions Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
SEO Management
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Single Sign On
Social Media Integration
Social Promotion
Surveys & Feedback
Tagging
Task Management
Text Editing
Third Party Integrations
Two-Way Audio & Video
User Management
User Profiles
Video Conferencing
Video Support
Visual Analytics
Website Management
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Advertising Management
Alerts/Notifications
Application Management
Brainstorming
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Contact Database
Contact Management
Content Library
Content Management
Customizable Branding
Customizable Fields
Data Import/Export
Discussions / Forums
Document Management
Document Storage
Drag & Drop
Email Invitations & Reminders
Email Management
Email Marketing
Email Templates
Engagement Tracking
Enrollments/Onboarding
Event Management
Feedback Management
File Sharing
Filtering
Forms Management
Forum / Discussion Board
Full Text Search
Group Management
Ideation
Knowledge Base Management
Knowledge Management
Labeling
Live Chat
Member Directory
Membership Management
Mobile Access
Moderation
Multi-Channel Marketing
Multi-Language
Multimedia Support
Negative Feedback Management
Online Forums
Performance Metrics
Personalization
Project Management
Promotions Management
Real Time Analytics
Real Time Data
Real Time Notifications
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
SEO Management
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Single Sign On
Social Media Integration
Social Promotion
Surveys & Feedback
Tagging
Task Management
Text Editing
Third Party Integrations
Two-Way Audio & Video
User Management
User Profiles
Video Conferencing
Video Support
Visual Analytics
Website Management
eCommerce Management
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Zapnito Feature Reviews

25 reviewers had the following to say about Zapnito 's features:

Martin D.

Really excellent, trusted and close working with Zapnito team to customise my Network.

2018-03-21

Pros

Modern image driven design. Ease of use for the administrator.

Cons

Also, scheduled content uploads would be a big feature and I understand this is in advanced development.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Marc W.

Better than Mighty Networks

2021-03-25

Totally professional outfit. Since we switched to them our community has grown x3 in monetary value.

Pros

The site is totally designed for community and knowledge management.

Cons

It is a specialised product so some of the consumer-led features that you might expect (like a personalised activity feed) are not available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sam D.

What a great platform

2018-06-14

Helping develop great communities

Pros

I love the way its easy to build an engaging community.

Cons

It would be great to see more users to engage with great content.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brooke V.

Great password protected site!

2019-06-24

Awesome company! Great service and really nice to work with.

Pros

It also has a streamlined look that compliments the brand well.

Cons

I would like to have a little more control over the the content: being able to schedule things out in advance, have more ability to create a specific style/look for a post, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Robert B.

Intuitive, full-featured, quick to set-up

2017-09-26

User engagement and organic community growth, with the ability to create revenue streams from these.

Pros

The support team has been very responsive to either add to the roadmap or integrate third-party services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jack J.

Great value for money, when I had an issue they had amazing customer support!

2018-06-14

Pros

General user experience, modern UI, great integrated features and it does everything I need it to do in one package.

Cons

If I was going to improve one thing it would the analytics tool UX.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Darren G.

Everything is well laid out and makes the user experience logical and easy.

2018-06-14

Pros

The ability to access expert input, alongside a smart UI and engaging interactive journey is compelling.

Cons

It will be interesting to see how the product scales as the user base expands. I'm also keen to see what the roadmap is for the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Publishing company, 51-200 employees)

Very open and responsive in terms of feature development and feedback.

2017-11-13

Easy platform to share our content. Saves internal site development time.

Pros

Very intuitive to use as a user and site manager. Great customer support - quick to respond and open about the process.

Cons

Sometimes the structure can be constrictive and you don't have complete control over development, although that's general feedback for working with an external developer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great team to work with in setting up and a decent, standard platform to use!

2018-01-05

Quick way to get a community website together. Better than a hosted CMS. The team really care about this kind of product and want you to succeed.

Pros

Quick to set up Industry standard and recognisable to users Multiple trusted brands using the software

Cons

Not as many white-label options as we would have liked Box layout for articles can seem dated - would be good to see some different ways of showing content

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Toby G.

Very quick set up. We launched within six weeks of starting to work with Zapnito.

2017-11-10

It has enabled us to offer a digital space where we may be able to build an engaged community 365/24/7, going beyond our annual two-day event.

Pros

It is a CRM and a CMS and an analytics engine all rolled into one.

Cons

We're going to have to do some integration with other systems we have (but that's true for most) but there's not much to dislike.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sinead M.

Zapnito is the best way to connect with our target audience!

2018-06-14

Engages our ideal audience, build brand trust and recognition and ultimately generates business for us.

Pros

It's easy to use and to onboard our teams and it has had a huge impact on our business.

Cons

There's nothing I can think of right now, it's honestly great and the team make it so easy to implement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Russell V.

Zapnito is a great resource for us to share content and engage an audience close to our brand

2018-06-14

The ability to produce focused content to an audience that makes regular use of our product.

Pros

It's really easy to update our hub with content and there have been some great features like video panels that have even allowed us to share quality video content.

Cons

There isn't a lot to complain about with the Zapnito platform. Everything is continual improving and it's always nice to see new features added!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Philanthropy company, 51-200 employees)

Thought Leadership Made SO Easy

2019-01-28

Thought leadership marketing, community build and engagement, lead generation, marketing services revenue creation.

Pros

It perfectly blends CMS and collaboration functionality to create a branded platform for showcasing your thought leadership and engaging your community.

Cons

I wished I had known about it 2 years ago before investing a lot of money, time and stress in building a bespoke website to do what this does seamlessly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andreas H.

professional network by ZAPNITO

2021-04-05

established a network for communication, posts, viewpoints, etc.

Pros

Setting up a network was a new experience, ZAPNITO provided the corresponding software very efficiently: channels, rooms, postings, etc. are well designed and set up, customer wishes are heard and fulfilled.

Cons

I'm not missing any feature, maybe the member directory is not very user friendly, but this is not important.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Georgi M.

Easy to use platform

2019-06-13

It has been great being to keep up with Zapnito's development and progress with regular catch ups and feel like, as clients, we are integral to continual development.

Pros

Very easy to use and has sleek-looking design features.

Cons

I am eagerly awaiting post scheduling capabilities!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
JD R.

Circle of the Panda and Zapnito

2021-03-25

The young lady that helps us out, [SENSITIVE CONTENT HIDDEN], is fantastic!

Pros

It is easy to use and creates a very engaging experience for our team.

Cons

We had to customize a few options, but fortunately, one of our team members knew how to make it happen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ian B.

Great team and a really great product.

2018-03-12

Probably the best way to rapidly create bespoke community experiences for your audience. It's a great resource to add to your toolkit.

Pros

The product has a great UI that the audience/customer finds really intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David H.

Intuitive, flexible and user friendly

2017-09-14

It enables me to reach a good audience through Life Labs It wasn't around 10 years ago and that I still need to Use LinkedIn and other media to reach a wide audience. That said, of all the channels I use, Zapnito is the most bespoke and user friendly with a great team to provide support and advice when needed.

Pros

That it enables me to share content with my audience, and potential new clients in a 'noise free' adaptive virtual environment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
1 of 1 people found this review helpful
Helpful?   Yes   No
Read more
Ben J.

Great for showcasing content from expert communities

2017-11-10

We use zapnito for a variety of purposes, but mainly for online community blogs for our editors, authors and invited contributors. It has given us a platform for community discussion around our journals, with little development time needed from us, helping to raise our visibility and strengthen our relationship with the research community. I would highly recommend them.

Pros

The site looks beautiful and is a great way of displaying content. The site can be customised a lot, especially if you work with their designer on options for the homepage.

Cons

There is some work to be done on using zapnito for online engagement, as commenting is fine but underused, so we're excited to see the new Conversations function, which is now in beta.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gary P.

New IT Community Launch

2019-06-24

Zapnito has been great to work with. The owner has been involved all the way. It is not often one of the owners stays involved. That is something I really like, because it streamlines decisions quickly.

Pros

The out of box product has most of the functionality we needed, so not a lot of custom work to be done.

Cons

I am mostly a user so I have not been involved in all the integration. There are some upgrade functionality we will need that I do not believe is currently available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Warren R.

A great-looking product that is also great!

2017-11-11

The ability to market publications from an academic journal to a non-traditional journal audience.

Pros

I'm a big fan of the clean interface and ease of use for the end-user.

Cons

Adding, removing and grouping users has proven to be a bit complicated for me. In my opinion that would benefit from some refinement from an Admin perspective.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Myles P.

A great product with fantastic service from the whole team. Some aspects can be difficult

2021-07-06

Really lovely people who are always extremely happy to help out. The software does a really good job for our community, there are just a few things that mean a job takes 40 minutes instead of 5 which is a pain considering how busy everyone is at the moment.

Pros

It was really easy to get to grips with Zapnito when I first started at simplycommunicate.

Cons

I know you have this feature with members in rooms so could it not be transferred across?

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve H.

Unique approach combined with great customer support

2019-07-03

Our customer engagement on a community-style platform through a homegrown solution needed work - the ability to help users to connect with one another, but keep a specific focus on content and conversation groups meant our needs were quite varied.

Pros

I'm most interested in two things: First, the potential to let contributors become content creators and for them to position themselves as experts - this is extremely well set up to do that.

Cons

It would be good to have more white-label functions: if we didn't like the names of 'rooms' for example, we might want to change that. That said, there's not yet been many instances where Zapnito haven't been able to either adjust to what we needed, or put it on their roadmap for development.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Judith B.

Easy to use, lots of useful features, new features added regularly, fantastic customer support

2017-11-15

A tailored website with all the functionality we need, but without the long development and testing time and at a very good price.

Pros

It is instinctive to use and has allowed us to create a site that exactly fits with what we want - every time I've had a question about something we'd like to do, the team has been able to show me a feature that can do it.

Cons

Missing the 'slack-like' functionality of conversations, but I understand this is in the pipeline and will be introduced soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ellen T.

Really helpful staff but could be more user friendly

2019-06-13

Good. We use this for blogging, videos and directories. It meets our needs.

Pros

The team are a really helpful and provide lots of support to resolve issues. The videos and guides are great. They also respond quickly and explain things well.

Cons

It's fine once you know, but it makes it less user friendly and easy to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more