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Zencastr Logo

Cloud-based podcast management and audio editing software

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Zencastr Reviews

Overall rating

3.8

/5

16

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.07/10

Reviews by rating

Suggested alternatives

remastermedia

Pros and cons

It's super simple to operate, the quality is very good and the archiving system is really very practical. I use it to record episodes with my guests and it always works perfectly.
Recordings are flawless, having video options now is great, in over 2 years have only once had an issue with final product.
I found Zencastr when I launched my podcast, it has been the best solution to record my episodes with guests.
I wrote them that money was missing, and they refused to pay the delta, referring back to "you should have known you already had a trial. But guys - you offered it to me on your website.
I gave them multiple warnings that I will leave Zencastr for a competitor and write this review if my problem is not resolved.
Connections are often lost leaving the host and guests frustrated. The interface is clumsy and requires a lot of clicking around to do simple things.
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16 reviews

Recommended

KC
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Kevin C.

Capital Markets, self-employed

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Very poor technical support, decent software

Reviewed 25 days ago

I've used it for a year to create podcasts. It was not my choice. It is the system used by my podcasting platform

Pros

interface is fairly simple to understand once you are recording/

Cons

support is AWFUL. you cannot speak to a person. so if an issue comes up you have to wait for a written response. this takes many hours. by that time you are doing something else, so it can take days to resolve. of course it's complicated to explain tech issues precisely with written messages, so an issue that could be resolved in a 5 minute call can take days or may never be fully resolved.

MS
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Marina S.

Food Production, 1-10 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Be careful! Free trial button immediately led to an entire year of subscription

Reviewed 2 months ago

Good for a long time but then heavily disappointing

Pros

Okay recording platform with some bugs in the past but pretty dtable

Cons

After a year's break, I logged into my account and was shown a one-week trial. I thought, "Oh, okay, that's a nice way to get back into it." The premium subscription was granted as soon as I clicked on the button. There was no mention of any direct payment. Later, I was shocked to find that they had deducted the entire year's worth of subscription from my bank account. I contacted customer support,...

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Greg R.

Media Production, 1-10 employees

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Very glitchy

Reviewed 9 months ago

Not that great. Their free tier was retired leaving us to pay for the annual plan - even though we do very few podcasts. The interface could use a refresh to reduce complexity and make it easier to use.

Pros

It's easy to send a link to someone and have them record locally. Publishing podcasts is easy.

Cons

Connections are often lost leaving the host and guests frustrated. The interface is clumsy and requires a lot of clicking around to do simple things. The app crashes often and needs to be restarted. It once lost all my episode files and it was very difficult to figure out how to get them back.

CH
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Chad H.

Information Technology and Services, 5,001-10,000 employees

Used monthly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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My Review

Reviewed 10 months ago

Customer service was terrible because of the Zencastr Customer Support Manager [sensitive content hidden]

Pros

Zencastr was a great podcast hosting site being that it was free, I could do it remotely with my guests and the recordings recorded seperate audio channels.

Cons

The customer service was extremely unhelpful and the #1 reason I will not continue with Zencastr as a podcast platform. I was recording a series of podcast episodes over a couple of months and did not understand that all recordings needed to be downloaded within 31 days. Once I realized this I spoke to customer service and asked for a reprieve on this as it only was an issue with one 5 minute podcast...

VP
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Victor P.

Entertainment, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best platform to make podcasts in remote

Reviewed 2 years ago
Pros

This platform help to the people who live in different countries and want to make their own podcast, it's amazing and the free version has so many tools to work.

Cons

The platform has some limited tools that you can only use if you do payments, the payments could be a little expensive for some people.

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Blake P.

Nonprofit Organization Management, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zen Out with Zencastr

Reviewed 2 years ago

We've been able to avoid using Zoom for podcasting, and that's a gift. Our podcast requires us to capture quality audio interviews for each episode, and it's a much better alternative to Zoom.

Pros

Let's just get this out of the way first: it's not Zoom, hallelujah for that. We were having such a challenging time capturing quality audio with Zoom, and Zencastr made all the difference. It's a pretty simple interface that allows for easy recording, easy downloading, and creating multiple tracks for podcasting.

Cons

This isn't necessarily Zencastr's fault, but sometimes the audio quality captured still isn't as quality as we'd like it to be.

RR
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Regina R.

Nonprofit Organization Management, 1-10 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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So very unbelievable simple!

Reviewed 2 years ago
Pros

The recording studio is from your very own browser. You can invite anyone to your podcast without messing up.

Cons

Haven't come across any serious issues yet.

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Miguel D.

Marketing and Advertising, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zencastr is all you need to start your podcast

Reviewed 2 years ago

I found Zencastr when I launched my podcast, it has been the best solution to record my episodes with guests. Been using it for almost two years and when I needed support (a couple of times) their team replied so quickly. Zencastr recently launched their own hosting, this will make the process of creating ans sharing content even easier.

Pros

Easy to use Inviting guest with a click Internal chat Video recording for free Save your files directly on your cloud

Cons

I wish the platform could work on mobile but I understand this may be a technical challenge.

KH
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Kevin H.

Entertainment, 1-10 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Beware Of The Fine Print

Reviewed 2 years ago

Customer service just sends form answers and don't bother to read or even attempt to answer the question you asked.

Pros

It is easy to use for recording which is the point

Cons

If any mistake is made by guest (ie disconnecting before the last 1% is uploaded) it is impossible to recover the file, even though it has an option to Force Finalize that doesn't work.

DH
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David H.

Media Production, 1-10 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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You can't have two hosts, you can't have a producer, you can't record

Reviewed 2 years ago

There are so many issues with this software. You can't have a producer of a show without kicking out the host, you can't have a co-host without auto-kicking out the other host. You can't record as a team member in some areas. You can't edit the name of an episode after it's recorded. You have to create unique recording episodes and link in advance for every single episode. It's awful

Pros

It might work for some but given we can't use it properly without one of the hosts joining in a private browser, it's all been pretty useless

Cons

There are so many issues with this software. You can't have a producer of a show without kicking out the host, you can't have a co-host without auto-kicking out the other host. You can't record as a team member in some areas. You can't edit the name of an episode after it's recorded. You have to create unique recording episodes and link in advance for every single episode. It's awful

DG
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Daniel G.

Entertainment, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Must-have piece of software for remote recording in a post-covid world

Reviewed 2 years ago

Completely changed my attitude towards recording for the podcast

Pros

Recordings are flawless, having video options now is great, in over 2 years have only once had an issue with final product. Allows for much flexibility for my podcast production and takes all the hassle out of inviting guests to the show.

Cons

There's very little I don't like, the only thing that could improve is enabling a second account to download the audio instead of having to log into the main account (which kicks my co-host on recording nights if I forgot to log out after pulling audio).

YJ
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Yann J.

Marketing and Advertising, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My companion for recording my podcasts

Reviewed 2 years ago

It allows me to easily record my episodes. It's a huge time saver.

Pros

It's super simple to operate, the quality is very good and the archiving system is really very practical. I use it to record episodes with my guests and it always works perfectly.

Cons

It doesn't work on all browsers. It is sometimes long to explain to the guests that it is necessary to authorize the use of the microphone in the parameters. But it's not very annoying because the product is still very practical.

AV
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Alejandro V.

Music, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zencastr, The future podcast for everyone today!

Reviewed 2 years ago

It's a very likely tool for everyone involved in remote education, podcasting and/lacks of expensive recording gear or technical resources.

Pros

No installation required. It's a very clear workflow for the podcast makers. Multitrack recording of participants.

Cons

Some small computer cameras tend to be seen a little blurry or slow movement. Not possible to change the audio source device once the recording has started.

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Hope V.

Museums and Institutions, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good for podcasting…

Reviewed 3 years ago

I use Zencastr to record a weekly podcast. We do video and audio recording and and Zencastr does both of these for free, which I love. But I have a Mac and after about 30 minutes of recording, the computer crashes. Every time. It also forces me to use google Chrome instead of safari, which runs slower. But the software does get the jobs done. I think for free software it’s a great option, you just have to be able to put up with some small annoyances.

Pros

I like: - good audio quality - pretty good basic video quality - ability to record both audio and video for free - it automatically saves your recordings for download - if one computer on the recording crashes it pauses - free

Cons

I dislike: - it always seems to crash my Mac - no backup feature if your computer shuts down during a recording - can’t be used on safari - never sends email to you to reset passwords

RL
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Riccardo L.

Arts and Crafts, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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After signing up for this, you won't need anything else to record your audio or video content

Reviewed 3 years ago
Pros

What's not to like about Zencastr??? It has a clean and intuitive interface, it makes inviting people to join you for a remote recording as easy as copying, pasting and sharing a link, and it makes sure that none of your recordings get lost thanks to its automated back-up integration with the likes of Google Drive and Dropbox. The automated post production is huge, especially if you wouldn't like to end up down the audio editing rabbit hole, and the soundboard is solid enough to let you do the majority of the editing your podcast content is probably going to need. Being able to add footnotes and comments is a nice plus, and the video recording side of things can really transform Zencastr into the ultimate platform to record your audio and video content remotely.

Cons

I have to be honest, it's really difficult to find something I don't like about Zencastr. I have other of some people having had some small issues depending on the web browser they were using but that hasn't been the case for me. Perhaps, having a mobile app to be able to do even just some of the things (e.g. like managing and sharing files) could be handy

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Borja O.

E-Learning, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Perfecta para grabar tus audios en calidad de estudio

Reviewed 2 years ago

Estoy satisfecho con Zencastr. La curva de aprendizaje es baja y en poco tiempo puedes empezar a grabar audios con una profesionalidad que hace no tanto tiempo solo era posible en un estudio de grabación. Recomiendo esta herramienta si tienes pensado por ejemplo crear un podcast de entrevistas. No solo te ahorrará tiempo, le facilitarás el trabajo a tus invitados.

Pros

Con Zencastr es muy sencillo grabar y editar audios en una calidad propia de un estudio profesional. Además, puedes usarlo para grabar una entrevista con una persona que se encuentre en otro sitio, lo cual es un plus si (como en mi caso) tienes un podcast en el que participan invitados.

Cons

Creo que su principal debilidad es que depende de una conexión estable a internet para funcionar, cosa que con un software instalado en tu ordenador no pasa.

Showing original review in Spanish. See translation