Zoho Forms Features

Zoho Forms

The Online Form Builder For Mobile Teams

4.49/5 (55 reviews)

Zoho Forms Feature Summary

  • Form Builder
  • Payment Integration
  • Theme Designer
  • Form Analytics
  • User Management
  • Approval Workflow
  • Assign Tasks
  • Mobile Responsive
  • Email Notifications
  • Embed Options
  • PDF Download
  • Webhooks
  • Offline Data Collection (Mobile)

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API (219 other apps)
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Activity Dashboard (95 other apps)
Automatic Notifications (81 other apps)
Content Management (102 other apps)
Custom Forms (75 other apps)
Customizable Branding (123 other apps)
Customizable Templates (122 other apps)
Data Import/Export (97 other apps)
Drag & Drop Interface (101 other apps)
Electronic Payments (87 other apps)
Product Catalog (78 other apps)
Reporting & Statistics (89 other apps)
Search Functionality (92 other apps)
Social Media Integration (68 other apps)
Template Management (66 other apps)
Third Party Integration (137 other apps)
Website Management (65 other apps)
eCommerce Integration (67 other apps)
eCommerce Management (79 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


126 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


1,062 reviews

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Zoho Forms Feature Reviews

25 reviewers had the following to say about Zoho Forms's features:

Colin McNicol

Zoho Forms - Fast way to collect data on your website

2019-01-14

Zoho Forms is one of the fastest ways to design online forms and collect data from your website.

Pros

Drag and drop form builder Handles common payment types No coding required - copy and paste code into website

Cons

There could be more branding/design options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Excellent logic and branching forms product, simple to embed

2018-06-12

Improved user-flow management and data validation.

Pros

It is easy to create logical form flows, show and hide sections based on the input of previous fields.

Cons

A few things are overlooked at present limiting some functionality, but I imagine Zoho will address these issues very quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kreeti Pandit

Form Builder For Collecting Customer's Response

2019-10-29

Either to collect customers' feedback or to collect new leads and prospects, Zoho Forms has been really a helpful tool for our business.

Pros

Zoho Forms is super easy to sign up, craft new forms or choose from existing templates and share it across various social media platforms, websites, and blogs for collecting customers' responses.

Cons

Though it offers form templates, the design option for form seems limited and most basic.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lea Nisbet

Easy to Use Form Creator

2018-01-12

Pros

It allows you to create custom forms or use recommended templates.

Cons

The free plan only lets you create three forms and has Zoho's branding. It does allow you to grow into the platform though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Nivedita Jaiswal

An easy and effective way of creating surveys.

2018-11-30

It helps me to conduct employee experience survey within my department.

Pros

After creating a form I can share it easily with all social websites and I can share it via email also.

Cons

So sometimes it is not possible to create form as per my expectations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Colin McNicol

Zoho Forms - Good for complex branching and branding

2019-08-30

You can also export the data for use in other analysis tools like Excel or PowerBI

Pros

Covers most question types, good options for delivery and embedding and nice results dashboard. Good solution when you need more than a basic questionnaire/survey.

Cons

Branding options are a bit tricky but mostly solved by embedding on a branded page.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott Friend

Easy way to use and manage forms like you never thought possible

2018-01-30

Zoho Forms is an amazing way to give a client or company control over their contact and feedback forms, and also allow them to use forms for simple shopping and payment gathering.

Pros

I use this system for customers that need to manage their own forms, or customers that use their forms for more than just contacting people - like eCommerce or appointments.

Cons

The ONLY thing I don't like about this system is how expensive things can get once you outgrow the free version. There is a HUGE gap between the free version and the first paid version, not only in the number of monthly submissions but also the price is a bit high too.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
dishant sharma

Great tool to collect the customer data

2019-08-31

My overall experience with the zoho forms is good.

Pros

One can import the data from the Zoho forms and upload it on the Zoho CRM for further processing.

Cons

One thing which I would like to mention here is that the User-interface of a Zoho web form is pretty simple.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
EBONY TAYLOR

Super easy to use form creater

2019-02-12

Pros

I like how easy it is to use this form, I like how inexpensive it is to get 1000 forms and design customization.

Cons

I wish this form had more options to take payments via the form you are only given 4 or 5 options and if you use a different type of payment for your business you can not connect them.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nix Daph

Good for quick use

2018-03-06

Pros

Great for quick use while using the Zoho platform. Easy to access when sending emails using Zoho Email.

Cons

Needs more templates and more up to date designs to meet industry standards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Brad Bergeron

Quick and easy to use

2018-05-31

Pros

Very good for fast form creation when working along with the Zoho platform.

Cons

More templates would be appreciated for faster use but other than that, it is very good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Jorge Dollisen

Easy to use form builder for different needs

2017-07-13

I can choose to use only certain apps of ZOHO and have the option to integrate with their other apps later when I need it.

Pros

Given the nature of their work, some of the sites they go to doesn't have internet connection. ZOHO Forms' offline functionality that allows me to sync my work online once internet connection is restored allows us to use this app especially with the all around nature of this app.

Cons

After I've built my app using their web builder, I opened my forms in the mobile app (Android).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Rick Powell

Mind-bogglingly complete and powerful forms platform

2019-05-21

Zoho Forms is refreshing surprise, offering enterprise-level power in data collection for free.

Pros

My favorites of these are: The draggable progress bar The Matrix Choice, offering the possibility of very complex responses Image Upload Zoho Forms also offers very cheap way to accept payments via Stripe, PayPal, 2CheckOut, RazorPay, starting at an unbelievable 96 bucks a year through Zoho Payments.

Cons

Adding fields can be a bit slow on underpowered machines. But that's about the only con I can think of.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Market Research company, 1-10 employees)

Easy and effective program for making professional forms.

2018-12-30

Pros

It can create customized forms for surveys.

Cons

It supports few languages only. They should increase it for widen its audience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Ahmed ali Khan

Verified Reviewer

Brillaint for generating leads

2019-07-27

It helps me in generating the leads

Pros

The most helpfull thing i get from zoho forms is that it gives you an option of adding image in the order forms that helps our customer to select the product easily

Cons

Zoho forms don't have any major issues but some time when we share the link on social media some times it does't open correctly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Megan McBride

Exactly what we need - full features, with automated tasks and notifications

2017-06-27

Getting forms online has helped us make jobs and tasks easier for all employees - from salesmen to production workers.

Pros

We wanted a form creator that allowed us to create different types of forms for internal use.

Cons

I wish they had more templates. We never use the exact templates, but use them and edit to fit our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, myself only employees)

Great for desktop and mobile forms

2019-03-27

Pros

Very customize-able, ability to require fields, can create documents (custom) from form entries, and send out email notifications. Can create rules too.

Cons

Perhaps adding handwriting and text recognition for mobile devices (such as iPad Pro and Apple Pencil) would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David Bloom

For use with Zoho CRM

2019-10-02

SO far so good. It has created a fair amount of automation regarding a tedious project so this is a time save overall.

Pros

It easily integrates with Zoho CRM and you have the ability to have it create/modify entries and display CRM fields on the form.

Cons

The trouble is you have to be a user when filling out the form in order to use the CRM fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashwini Pandit

Useful for collecting customer's information online

2019-10-15

Collecting our client's details and requirements have become more comfortable with Zoho Forms.

Pros

Zoho offers pre-made form templates that helped me create a form as per our business needs in less time.

Cons

There is no possible method to add multiple collaborators to create and customize a form to increase efficiency and time.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mehdi Ayad

An easy tool to use with Zoho's universe

2018-09-12

It's very easy to ask your customers their satisfaction, what they like most or what they dislike about your products or services Then you can connect these datas with Zoho Reports and make beautiful charts

Pros

Ease of use It's like Google forms, you will recognize global shape so you will not be lost Easy to connect it with the other Zoho tools like crm, mail, cliq

Cons

It's as flexible as you want so for the moment I don't remember something I disliked

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sylvain Breton - SEO et Web

An easy form generator

2019-02-06

I like Zoho Forms, it's easy to use, secure, have multiples functions.

Pros

Zoho forms is an easy to use form generator.

Cons

The visual builder is not so flexible, sometimes we have no choice to accept what the form can do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 5001-10000 employees)

an easy way to manage your forms

2019-10-04

the experience is pretty positive so far. I will keep using it

Pros

We need to manage our leads and contacts and zoho forms is the perfect tool for the job.

Cons

at the beginning the customization is not so easy but you can figure it out just trying. there is nothing else

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Chaz Brunwick

Complicated but useful

2018-03-07

Pros

Has several powerful features from the zoho suite of business apps Customer service is very helpful for onboarding

Cons

Very expensive but pretty much does the same as free alternatives like Google forms, it's benefit is the integration of other Zoho apps

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Iain Sanders

IT Manager

2018-09-04

Pros

Great forms with wide range of features and functions

Cons

No cons that we can see, maybe slightly more templates would be good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Education Management company, 51-200 employees)

Zoho Form Review

2019-04-05

I am very pleased with this product and still continue having the subscription for it today.

Pros

I like this software because it makes building forms incredibly easy.

Cons

It is not as big of a product like Zoho CRM so with the CRM, Zoho Corporation offers chat support where as with the Forms applet they don't have a dedicated team to help with any issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more