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Neon CRM
5
334
4
219
3
40
2
17
1
9
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Stronger Personal Connections. Greater Nonprofit Growth.
Table of Contents
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Neon CRM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
Neon CRM overview
Based on 619 verified user reviews
What is Neon CRM?
Neon CRM is a nonprofit CRM program offering key features such as contact management, donation tracking, member database, donor management, and email marketing, among others.
Who uses Neon CRM?
By industry, Neon CRM reviewers are most commonly professionals in non-profit organization management (25%). The most frequent use case for Neon CRM is nonprofit CRM (61% of reviewers).
What do users say about Neon CRM pricing?
Most reviewers indicate Neon CRM delivers strong value for money, citing affordable, transparent pricing and robust features. However, some reviewers find price increases at higher tiers steep, and a few users desire clearer entry-level plan details.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Donor and Donation Management
Reporting
Volunteer Management
Payment and Fees
Complex and costly payment structure
Clunky and inconsistent updates
Neon CRM’s user interface
Neon CRM review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.2
Ease of use
4.1
Customer support
4.3
Reviews sentiment
What do users say about Neon CRM?
Reviewers indicate Neon CRM offers comprehensive donor management, event tracking, and fundraising tools that help nonprofits centralize operations and improve efficiency. They appreciate its customizable features, integration with platforms like MailChimp and QuickBooks, and the ability to generate detailed reports, though some find reporting and customization complex or unintuitive.
Users say customer support is generally helpful and responsive, but they report delays and extra costs for live or phone support. They find the learning curve steep, especially for advanced features, but value the extensive training resources, knowledge base, and community support available for onboarding and troubleshooting.
Select to learn more
Who uses Neon CRM?
Based on 619 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Neon CRM's key features
Most critical features, based on insights from Neon CRM users:
All Neon CRM features
Features rating:
Neon CRM alternatives
Neon CRM
Starting from
99
Per month
DonorSnap
Starting from
50
Per month
DonorPerfect
Starting from
119
Per month
Keela
Starting from
160
Per month
Neon CRM pricing
Pricing plans
Pricing details:
Memberships
No pricing info
Features included:
- Member Portal
- Levels & Tiers
- Lapsed Member Tools
- Member Benefits
- Member Self-service
- Automated Renewals
- Member-Only Directories
- Reports & Dashboards
Events
No pricing info
Features included:
- Registrations
- Check-In
- In-Person Payments
- Flexible Ticketing
- Classes
- Automated Reminders
- Event Pages
- Seating Charts
- Waitlists
Volunteers
No pricing info
Features included:
- Roles
- Shifts
- Timesheets
- Automated Reminders
- Volunteer portal
- Volunteer dashboards
- Application forms
- Two-way notes
- Self-service tools
User opinions about Neon CRM price and value
Value for money rating:
To see what individual users think of Neon CRM's price and value, check out the review snippets below.
Edmund S.
Board Advisor
Kate C.
Project Coordinator
Neon CRM integrations (15)
Integrations rated by users
We looked at 619 user reviews to identify which products are mentioned as Neon CRM integrations and how users feel about them.
Integration rating: 4.0 (15)
“Order fulfillment payment and inventory tracking”
Antoinette E.
Founder
Integration rating: 4.0 (14)
“Membership records are synched with Constant Contact”
“This helps us to maintain our email/mailing list, ensuring that we do not send duplicates to donors, while respecting their preference of receipt.”
Bo P.
Executive Director
Integration rating: 3.6 (13)
Integration rating: 4.3 (9)
“This has decreased the number of hours for which we maintain our records.”
Angela V.
Fund Development Assistant
Integration rating: 3.8 (6)
“It's a payment option on the form”
Asata E.
Associate Director
Integration rating: 2.3 (4)
“facile et visibilité sur les réseaux tiktok linked in,”
FLORENCE D.
fondatrice
Neon CRM customer support
What do users say about Neon CRM customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Neon CRM customer support.
Widespread user sentiment highlights friendly, knowledgeable, and responsive customer support as a major benefit.
A large number of users value the ease of contacting support and the variety of helpful resources and training provided.
Multiple users mention quick turnaround times and personalized assistance, especially during onboarding and troubleshooting.
A minority of users report slow response times, difficulty accessing support, and extra costs or barriers for certain services.
Support options
Training options
To see what individual users say about Neon CRM's customer support, check out the review snippets below.
“Their customer service service and training continues to be exceptional even after we completed onboarding.”
Brianna A.
Communications Manager
“It took a while, with the help of customer service, to identify which options are best for our Foundation and how to use them effectively.”
Edmund S.
Board Advisor
“Another piece that I do not like is the customer support is either hard to get or not timely in their responses. ”
Chriz D.
Board President
Neon CRM FAQs
Neon CRM has the following typical customers:
Large Enterprises, Freelancers, Small Business, Mid-size Business
These products have better value for money
Q. What is Neon CRM used for?
Neon CRM empowers small and midsize nonprofits to make and maintain the personal connections that drive growth. With all data and tools in one modern, intuitive platform, organizations get a true 360-degree view of their community. Powerful workflow automations help personalize outreach and save hours on manual tasks, while integrated fundraising, events, and volunteer tools allow teams to simplify their operations and raise more with less effort. The results are proven: nonprofits who use Neon CRM see an average 33% donation growth in the first year. The platform features secure payment processing, robust integrations including accounting software like Quickbooks, an open API, and industry-leading customer support (free live chat, email and phone support are included for all customers). Pricing is fair and affordable, using a sliding scale based on revenue rather than the number of contacts an organization has.
Q. What level of support does Neon CRM offer?
Neon CRM offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support, Chat
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