I have been using Zoho Desk for a while and it's a game changer. Easy to use and with amazing support. Once you get used to it, you will love it. Using Desk changed our company for good since we can have in one place, the way we interact with our customers and vendors.
nothing- its a bs tool that shows who is opening your emails some of the time. there is nothing redeeming about this product.
Customer reporting is very useful as we can see everything in one place and helps us keep track of all our customers queries. The search function is another that we use a lot.
After testing few other solutions we've ended up with Calamari - great tool which just does it's job. It's quite intuitive and very helpfull. What's more - it has great support team. We've had some requirements that were specific for our team and everything has been done for us.- easy to use - not overloaded with unnecessary functionalities - fast and perfect support
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