I love the seamless integration between email messages, to-do lists, scheduling, and calendar of Outlook. The user-interface is simple and clean. Works really well with plenty of add-ons.
Zendesk eliminates the needs for emails and easy to filter messages. Integrate with Salesforce and many other applications. Provide powerful reporting and customer satisfaction surveys.
When I Work may have been more than we needed for our small business with fairly predictable schedules. If you're managing a lot of employees with complex shifts, it has features that look fantastic. There is also a tool for remote clock-in that employees can use on their smartphones.
Free to use that accomplishes most personal needs It allows a user to attach files up to 250 MB. Trello works on different screen sizes such as computer screen or mobile phone. Great collaboration tool which allows me to add and remove users easily, as well as assign someone to fix issues quickly.
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