Customer service relationship management (CRM) goes a lot further than collecting a few emails, or even answering a few complaints, it’s about building long lasting relationships and developing a truly customer centric strategy. Today consumers are bright, informed and savvy. If you don’t have good CRM in place you’re at risk of losing business.
To help you on this path, we have put together a helpful free eBook (no details required!) to help small businesses getting the best out of CRM.
Here’s what you can learn inside:
The Basics: What is CRM? How To Implement CRM Tools What To Consider Before Implementing A CRM Application What To Consider When Choosing The Right CRM Apps
We’ve also loaded the book with helpful advices from experts like Becky Caroll from Customers ROCK, Paul Greenberg and Esteban Kolsky (ThinkJar), as well as lots of resources to save you time and get you started.
The eBook is co-authored by GetApp and ThinkAboutCRM what makes it a collection of unique knowledge and valuable strategies from different sources. If you wonder if this eBook is for you, ask yourself the following questions:
“Do you sometimes have the feeling that you are simply accumulating customer details instead of building relationships?”
“Would you like to integrate social media into your CRM strategy?”
“Do you need advice choosing the right online CRM tool for your small business?
“Are you seeking cutting-edge CRM resources?”
Have you answered one or more questions with “yes”? Then it is the perfect moment to download our eBook!
There is no data required to download the eBook. Pick up your free copy today by pressing the Download Now button below to get started.