Online Help Desk Software Comparison
Any business should strive to have the most efficient Help Desk. It is often what differentiates a great company with a trusted brand. Businesses of all sizes are optimizing the cost and efficiency of their support services with help desk software. Web-based apps perform very well in this category. They are affordable and getting very popular with online and offline businesses. We are proposing a side by side high level comparison of three popular customer support helpdesk packages: Freshdesk, Zoho Support and Zendesk
View all Help Desk and Ticket Management software, applications & tools →
Zendesk
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Zoho Support
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Freshdesk
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| Average rating |
4.3/5
User reviews (3) |
4.5/5
User reviews (2) |
4.5/5
User reviews (4) |
| Social presence |
3,902 likes
19,505 followers
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11,477 likes
7,921 followers
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380 likes
421 followers
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| Screenshots |  |
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| Overview | Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.Zendesk ... Learn more › | Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It... Learn more › | Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. It provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to en... Learn more › |
| Features | • Flexible ticket management with automated workflow • Multi-channel support: email, web, phone, chat, social media • Mobile support with native iPhone, iPad, and Android apps • Robust reporting and advanced analytics • Customer facing web interface that you can easily brand • Knowledge base portal and community forums included • Over 80 out-of-the-box integrations with 3rd party apps • Open API enabling seamless integration into your business • Multi-brand support with linked accounts • Unlimited, free "light agents" (Enterprise plan only) |
• Ticket Management • Contracts and SLA • Reports and Dashboards • Alerts and Notifications • Knowledge Base • Customer Self Service Portal |
• Email to Ticket Conversion • Knowledge Base • Self Service Portal • Service Level Agreements • Automations - Ticket routing, scenario automations • Multi-channel support, including Facebook & Twitter • Community Portal with Idea Management & Voting • Multi-product/multi-brand Support • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM • Multi-language & multi-time zone support |
| Typical customers | Associations, Large Enterprises, Public Administrations, Small Business | Large Enterprises, Small Business | Large Enterprises, Public Administrations, Small Business |
| Languages | Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish | Chinese (Simplified), English, French, German, Japanese, Spanish | Czech, Dutch, English, Finnish, French, German, Italian, Polish, Portuguese, Spanish, Swedish |
| Geographies supported | Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa, United Kingdom, United States | Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States | Asia, Australia, Canada, China, Europe, Germany, India, Latin America, Middle-East and Africa, United Kingdom, United States |
| Pricing | Free 30-day trial Multiple plans to choose from $9-$99 per agent / month |
Free for 1 Agent Enterprise $25/Agent/Month Professional $12/Agent/Month |
Freshdesk is priced per customer support agent per month. You can choose from 3 plans Sprout - $9 per agent per month Blossom - $19 per agent per month Garden - $29 per agent per month |
| More Comparisons |
• Online Help Desk Software Comparison • Feedback Management Software Comparison • Social CRM Software Comparison • Compare Zendesk vs. Desk.com (Assistly) • Compare Zendesk vs. Salesforce.com • Compare Zoho Support vs. Zendesk • Compare Zendesk vs. GetSatisfaction • Compare Zendesk vs. TeamSupport |
• Online Help Desk Software Comparison • Compare Zoho Support vs. Zendesk • Compare Zendesk vs. TeamSupport |
• Online Help Desk Software Comparison |
Help Desk Software is used by companies to power the provision of technical customer support services to their clients. It is used by support staff to handle calls or emails requests and taps into the companys problem resolution knowledge base. It also logs and tracks all requests for help and which actions have been taken to resolve the issues.
View all Help Desk and Ticket Management software, applications & tools →