The Top 15 Most Influential Customer Service Experts To Follow on Twitter

Christophe Primault
Published on 28 September 2014

Most influencial customer service expertsIt’s crystal clear that customer service is important. No matter what industry your small business is in, you need to make sure that your clients receive the service they pay for. Apart from the traditional meaning of customer service, which is according to Wikipedia “the provision of service to customers before, during and after a purchase”, small businesses also need to be aware of the importance of the social consumer.

The concept behind this term is that consumers first check their social networks to learn about products they might want to acquire. Your customer support starts here! No doubt, social media has made customer service more complex and challenging. It’s good then that there are customer services management tools and experts who put their effort on the doctrine and the investigation of excellent customer service. GetApp has researched the trending topics about customer service for small businesses  taking place on the social web and identified the top customer service social media influencers.

Conversations On The Web About Customer Service

Looking at this word cloud, it is no surprise that web users and small businesses frequently talk about topics such as “excellent customer service” or “improve customer service” – because this is what everybody wants. Though, it seems that “shipping” of your products is the moment when your real customer service skills are tested or maybe where most businesses need to improve? The data shows conversations on the web during the last two months.

The Most Influential Customer Service Experts

But who are the top influencers of the customer service conversations? We have looked into a long list of influential experts, authors, teachers, coaches, consultants, IT professionals, organizations and bloggers contributing to this growing trend. With tools such as Brandwatch, PeerIndex and Klout we have ranked the ten most important people in terms of influence, number of mentions and activity.

Shep HykenShep Hyken

Speaker and New York Times best-selling business author – Helping companies deliver great customer service and AMAZING customer experiences!

Nancy GeorgesNancy Georges

The Retail “Miss Fix-It”; Author, Retail Marketing Strategist, working w businesses. Social Media, Web, Ecommerce & Customer Service Expert. Speaker & Trainer —

Barry DaltonBarry Dalton

 For over 25 years Barry has been looking for the answers on how improve customer experience. He is an expert on customer service, loyalty, CRM, SCRM and technology stuff.

Graham FrostGraham Frost

Customer service expert, Professional Speaker, Trainer, Coach, Author of  ‘Growing Forward’, adventurer, communicator.

Yvonne JonesYvonne A. Jones

Social Media & Customer Service strategist.Client-Relationship builder,  Author, Blogger.

John M PerezJohn M Perez

CX Strategist at Oracle. Cloud Customer Service, Social CRM, Online Experience, & Customer Service Strategy Expert.

Micah Solomon Micah Solomon

Speaker, business author, consultant: Customer service, change, culture, branding, sales.

Steve CurtinSteve Curtin

Customer service speaker, blogger and author (AMACOM Books, Spring 2013). Fan of exceptional customer service.

Emily YellinEmily Yellin

Journalist and Author of “Your Call Is (Not That) Important to Us” (Free Press, 2010), a journey to find the heart of customer service.

John Tschohl John Tschohl

The Guru of Customer Service by USA Today and Time Magazine. Best selling author and Service Quality Intitute President.

Bill QuisengBill Quiseng

 Blogger and award winning author in the areas of customer service and leadership for managers. His catchphrase? Nobody raves about average.

Flavio MartinsFlavio Martins

 Customer Service is Not a Strategy, It’s the New Reality! Blogger, a regular in many top 50 Customer Experience Influencer lists and VP of Operations at DigiCert.

Russel LolacherRussel Lolacher

 Speaker, writer and podcaster. Named one of the Top 100 customer service professionals on Twitter.

Jodi BeuderJodi Beuder

 Customer Service expert who believes customer service exists everywhere not just at call centres and retail sores. Director of Marketing at Impact Learning

Roy AtkinsonRoy Atkinson

 Support and Service Industry Analyst, Speaker and Writer. Member of the HDI International Certification Standards Committee as well as the HDI Desktop Support Advisory Board.

We are building a more complete list of leading professionals and organizations sharing great stuff about Customer Service and Customer Support. Please let us know your suggestions by leaving a comment. If you like this article, follow us on Twitter, Google+, Facebook and grab our blogfeed

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