Featured Customer Service Apps
  • Freshdesk 
     15

    Software by Freshdesk Inc.

    Customer support software that helps you promise, deliver and wow.

  • Freshdesk is an intuitive support solution that offers everything a business needs to deliver exceptional support. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. A 30-day free trial is available for new sign-ups.

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  • Desk.com 
     18

    Software by Salesforce

    Help Desk + Social CRM + Customer Support

  • Desk.com (formerly Assistly) is the all-in-one customer service application for small businesses and fast-growing companies. Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging.

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  • Zendesk 
     40

    Software by Zendesk

    Leading Cloud-Based Customer Service Software Solution

  • Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

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  • HappyFox 
     11

    Software by HappyFox Inc

    Help desk + Knowledge Base software to deliver great customer support

  • HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media (soon) and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial

    Learn more about HappyFox →

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  • Kayako 
     5

    Software by Kayako

    The leading helpdesk. Simple, scalable. Helpdesk Evolved.

  • Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere.

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  • Samanage IT Service Desk 
     1

    Software by Samanage

    Manage ongoing service requests with ease

  • A beautiful IT help desk software, superior web-based system that will gain you full control of IT service requests, tasks and related equipment. Use this comprehensive solution to reduce workload, minimize resolution time, streamline IT service requests among your IT staff and offer end users an online self-service portal and FAQ knowledge base. Use the online service desk system designed according to industry best practices to sort, escalate, route and resolve tickets easily from a single platform. See all service requests in queue and gain a clear view with the most beautiful and intuitive cloud help desk ticket system.

    Learn more about Samanage IT Service Desk →

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  • UserVoice 
     16

    Software by UserVoice

    Customer engagement infrastructure for operational excellence

  • Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices. From scalable support with automated answers to common questions and support ticketing, to staying on top of churn with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business.

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  • Zoho Support 
     4

    Software by Zoho Corp

    Customer Support and Help Desk Software

  • Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

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  • GetFeedback 
     1

    Software by GetFeedback.com

    Online Surveys, Re-Imagined.

  • GetFeedback is a modern online survey application that allows anyone to create visually engaging, branded, mobile-ready surveys in minutes. If you can use Powerpoint or Keynote, you'll be a pro immediately. The best part is that GetFeedback automatically formats your survey perfectly for those taking it on smartphones, tablets, and browsers. View the data in real time within GetFeedback or map it directly into Salesforce. Who said online surveys can't be fun?

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  • Jobber 
     28

    Software by Jobber

    Scheduling, Invoicing and More for Field Services

  • Jobber gives you instant access to your customer information from any computer or mobile device. Quotes, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration and a growing list of other great features! We guarantee Jobber will improve your business. Try it completely free for 30 days - it's only about a dollar a day after that.

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  • Synchroteam 
     4

    Software by Synchroteam

    Field Service Management - FSM

  • Synchroteam helps businesses in many industries efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue. It is a complete and intuitive field service management solution (FSM) with Scheduling Assistance, Dispatching, Tracking and Reporting capabilities. It shows you in real-time the location of your offices, workers, customers and displays them on a map. It is very easy to drag and drop a job onto the right worker based on his availability, competencies and location. You can also use ScheduleAssist module which will find the best Field Worker based on his Skills and Availability and Operation Hours of your company. The mobile client that comes with Synchroteam is available for iOS and Android platforms.

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  • TeamSupport 
     36

    Software by TeamSupport.com

    Collaborative Support Software

  • TeamSupport is a customer support management and help desk app. Our ideal customer is a B2B technology company, however any organization can benefit from our service. An award winning cloud-based customer support and help desk solution, TeamSupport harnesses the power of collaboration between departments and customers so your team can deliver an outstanding customer experience. TeamSupport's help desk features include customer service portals, live chat, reporting, ticket management, ticket automation, screen recordings, embedded images and more. TeamSupport has a host of integrations including Jira, Salesforce, Highrise, Mailchimp, Dropbox, Zoho CRM & Reports, Beanstalk, and Nicereply.

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  • 1CRM  
     4

    Software by 1CRM Corp.

    Doing Business, Better

  • 1CRM enables businesses to create and maintain great customer relationships and experiences with the most complete, customizable and affordable customer relationship management (CRM) solution on the market. By focusing on a comprehensive and easy to customize CRM solution, 1CRM is putting tailored-fit CRMs within reach of businesses everywhere.

    Learn more about 1CRM →

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  • Lynkos CRM 
     0

    Software by Lynkos

    As simple and useful as email. Free up to 2 users!

  • Sell. Do. Manage. A simple, task-oriented CRM for small & medium sized teams. Featuring everything from contact management, opportunities, deals, cases, files, and much more.

    Learn more about Lynkos CRM →

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  • KronoDesk 
     1

    Software by Inflectra Corporation

    Take Your Customer Support to the Next Level

  • Are you drowning in customer emails and support tickets? Are you struggling to keep up your customers needs? Do you wish you could improve customer satisfaction while at the same time reducing your support costs? KronoDesk is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.

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  • Vocalcom Cloud Contact Center 
     1

    Software by Vocalcom

    The Next-Generation of Contact Center Software

  • Vocalcom's industry-leading call center software solutions are transforming businesses around the globe.We built our contact center solution from the bottom up to truly offer you a contact center software that is secure, flexible, scalable, and able to meet your needs. Whether your business requires inbound, outbound, blended, or full multichannel service solution, we provide you with a complete set of tools to engage with your customers across voice, chat, text, mobile devices and social channels. Vocalcom contact center software is designed from the ground up to make your agents more productive and engage effortlessly with your customers — Here's the Key to turn your contact center into a profit center. it has best-in-class capabilities delivered with simplicity to power faster customer service while reducing operational costs through efficiency gains — Creating powerful customer connections and simultaneously the opportunities for exceptional service and additional sales.

    Learn more about Vocalcom Cloud Contact Center →

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  • Samanage IT Asset Management 
     1

    Software by Samanage

    Easily govern your technological landscape

  • Samanage Cloud IT Asset Management software Lets you easily control your network. Samanage's beautiful user interface and powerful tools and capabilities will maximize visibility and control over your network IT inventory, software usage, license entitlements in order to comprise a one-stop web-based system for keeping track of everything.

    Learn more about Samanage IT Asset Management →

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  • CustomerGauge 
     0

    Software by CustomerGauge

    Use Net Promoter to measure, understand and respond to customer feedback.

  • CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place – end-to-end and fully integrated – a program can be up and running much faster than comparable in-house programs. It sends over 5 million emails on behalf of its customers annually, across 140 countries and 32 languages, and clients include Philips, Tommy Hilfiger, Electrolux, and Canon.

    Learn more about CustomerGauge →

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  • Answerbase 
     1

    Software by Lumin Creative

    Add Q&A to Your Site in Just Minutes

  • Add Answerbase Q&A software to your website in just minutes, giving you the ability to effectively engage and support the needs of your visitors while benefiting through the creation of relevant content marketing material and increased search engine traffic. Your visitors are able to easily ask questions and if it makes sense for your audience you can also enable knowledgeable members to contribute answers, growing both content and search traffic on your site while saving resources. Through Answerbase's advanced customization and integration tools, you're able to configure your Q&A platform for your specific usage and integrate it seamlessly with your current website.

    Learn more about Answerbase →

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  • Zoho Assist 
     1

    Software by Zoho Corp

     

  • Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe, as long as they are hooked to the internet, even through firewalls and proxies. Once your customer approves access, control the remote computer as if it were in front of you, provide fast support and impress, without leaving your seat. Moreover, with online remote support you save time and all that money involved in travel.

    Learn more about Zoho Assist →

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  • PHC Service FX 
     1

    Software by PHC Software

    Don’t just give answers. Give solutions.

  • Give your customers what they deserve, stellar support. Handle tickets from your inbox.

    Learn more about PHC Service FX →

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  • IT Pro Dashboard 
     0

    Software by Karisoft Corporation

     

  • IT Pro Dashboard™ is a total operation management solution designed by an IT company specifically for your IT company. This application is developed in response to the growing demand for internal efficiency, accountability and productivity of IT services operations. It helps you to convert non-productive time of your technical staff to billable hours and decrease management, administrative and accounting overheads. We understand that running all aspects of your business can be challenging and time consuming at times so we’ve developed a management tool to take the hassle out of the operational side of your business. IT Pro Dashboard™ allows you to view all service activity in real-time and make instant changes and updates. A powerful, fully integrated, web-based architecture, the software easily integrates with all of your current business applications including ACT!, QuickBooks and Outlook for extra efficiency and to monitor and manage schedules, orders, billing and time-tracking. You’ll have more time to spend with clients and less time dealing with operational tasks.

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Customer Service App Directory
  • Loc8.com 
     6

    Software by Loc8.com

    Full spectrum field service for asset maintenance and job management

     
  • Many of the world's largest businesses rely every day on Loc8's tightly integrated, asset-centric maintenance, help desk app, and field service software to run their operations, manage their facilities, and maintain their assets. Loc8 delivers the most powerful integrated, asset-centric maintenance, help desk, and field service platform available today. We give companies total visibility and control of their fixed and IT assets including the location, condition, value, and maintenance status. Loc8 provides simple email templates, Internet and intranet integration, automated ticket creation, and even automated ticket allocation with job dispatch to our smartphone and tablet applications. Throughout Loc8 you can view the history of changes to all items, including help desk activities. Various levels of logging give you a powerful audit trial should it be required, or simply user-input logs for tracking changes to items

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  • Mhelpdesk Field Service Software 
     11

    Software by Mhelpdesk

    Keep track of field technicians the EZ way!

     
  • Mhelpdesk gives every small business advanced field service technology in an easy-to-use and affordable package. It is the easiest way to manage, track, and schedule field technicians for virtually any business in the service industry. And it integrates with Quickbooks!

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  • Deskero 
     5

    Software by Nabra LTD

    Social Customer Care + Ticket Help Desk

     
  • Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care. Our aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use of social networks.

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What is Customer Service Software?

Customer service applications are used to interact with customers for their immediate benefit. Customer service apps include the operational management of business components such as the contact center, the help desk, the call center, online support and field operations. Trends show that small businesses move their customer support increasingly into the cloud because of its advantages as an on-demand (SaaS) software. 

Customer Service Software Comparison

Use GetApp to find the best customer service software and services for your needs. Our intuitive directory allows you to make an easy online customer service software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.


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