Customer Service Software
Featured Customer Service Software
Desk.com Help Desk + Social CRM + Customer Support
Software by Desk.comDesk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Customer Service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You... More
Quick links · Free Offer · Tour · Pricing · Customers
Categories: Customer Service Software
Zendesk - Help Desk Software & Support Ticket System
Software by ZendeskZendesk is the leading cloud-based help desk software and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing great customer support should be as easy a... More
Quick links · Free Trial · Customer Stories · Tour · Integrations · Pricing
Categories: Customer Service Software
Zoho Support
Software by Zoho CorporationZoho Support is a web-based help desk and customer support software that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can ... More
Quick links · Pricing · Features · Faqs
Categories: Customer Service Software
Autotask - CRM + Project + Billing + More!
Software by Autotask CorporationAutotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver and bill their services. Thanks to Autotask´s automation and management of your people, projects and processes your bu... More
Quick links · Demo · Client Testimonial · Free Trial · Our Partners
Categories: Customer Service Software
Loc8 - Asset Maintenance, Help Desk - Field Service Management
Software by Smartpath SoftwareMany of the world's largest businesses rely every day on Smartpath's tightly integrated, Asset-centric Maintenance, Helpdesk, and Field Service software to run their operations, manage their facilities, and maintain their assets. Throug... More
Quick links · Asset Managament · Manage Maintenance · Help Desk · CMMS · Field Service
Categories: Customer Service Software
TeamSupport - Help Desk and Customer Support
Software by TeamSupport.comTeamSupport is an enterprise class Customer Support Management and HelpDesk system designed for B2B technology companies as well as institutions providing internal support. In short, we help companies excel at managing their Customer Suppor... More
Quick links · Pricing · Mobile Version · Features · Integrations · Free Trial
Categories: Customer Service Software
Synchroteam - Mobile Workforce Management
Software by SynchroteamSynchroteam helps businesses in many industries efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue. It is a complete and intuitive field service solution with Scheduling, Dispatching, Trac... More
Quick links · Tour · Features · Pricing · Free Trial · Blog
Categories: Customer Service Software
ServiceSidekick online CRM for the Service Industry
Software by ServiceSidekickServiceSidekick is an web-based CRM application for the service industry which is easy-to-use. Our solution offers customer relationship management (CRM), scheduling, estimates, calendar management, mobile access, invoicing, dispatching, an... More
Quick links · Tour · Pricing · Testimonials · Free Trial
Categories: Customer Service Software
LogicBox for CRM
Software by LogicBox Software, Inc.Your custom, CRM in the Cloud! CRM apps are easy. There are dozens of choices. Getting your web-based CRM application to incorporate your unique upstream and downstream processes is the challenge. You can pay exorbitant fees to a Salesfo... More
Categories: Customer Service Software
NetSuite CRM+
Software by NetSuiteNetSuite CRM+ software delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a web-based CRM app... More
Quick links · Tour · Demo · Contact Us
Categories: Customer Service Software
Freshdesk On Demand Customer Support
Software by FreshdeskFreshdesk is a cloud based customer support software - there is nothing to download nor install and you don´t have to worry about server upgrades and patches. Your focus is on providing a great support experience to your customers and no m... More
Quick links · Demo · Sign up & Free Trial · Pricing · Tour · Customer Reviews
Categories: Customer Service Software
Tracker - Customer Service and Support Management Software
Software by PhaseWare Inc.Tightly integrated with Outlook - Create tickets and email responses using Outlook interface! Increase First Contact Resolution (FCR)!Never let another incident fall through the cracks. PhaseWare customer support management and help desk m... More
Quick links · Demo · Free Trial · Download Datasheet · Contact us · White Papers/More
Categories: Customer Service Software
Live Chat Software by HelpOnClick
Software by OnClick Solutions ltdIncrease sales and customer satisfaction with HelpOnClick state of the art Live Chat Software. See exactly who is on your website right now and what they do using a real time traffic monitor. Invite your visitors for a chat and convert th... More
Quick links · Pricing · Tour · Make Money · Features
Categories: Customer Service Software
Qhub - Q&A Community and Feedback for your website
Software by OnClick Solutions ltdQhub is a web-based solution to allow anybody to build a Q&A website in just a few minutes. Simply choose a Qhub name to build a new Q&A site. Qhub will provide all the back end functionality to allow the Qhub owner to run an effective Q&... More
Quick links · Tour · Pricing · Show Cases
Categories: Customer Service Software
Get Satisfaction
Software by Get SatisfactionGet Satisfaction is cloud collaboration software that enables you to build online communities that allow productive conversations between companies and their customers. More than 48,000 companies use Get Satisfaction to provide a more socia... More
Quick links · Free Trial · Tour · Customer Successes · Pricing
Categories: Customer Service Software
ManageEngine ServiceDesk Plus
Software by ManageEngineManageEngine ServiceDesk Plus is the web based, itil ready help desk with asset management software. ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best pra... More
Quick links · Demo · Tour · Download · Customer Stories · Pricing
Categories: Customer Service Software
Nicereply.com - Better Customer Support
Software by WebSupportNicereply is an easy to use tool that allows your customers to rate and comment on emails from you. It's an email feedback system which helps to satisfy customers. Nicereply provides detailed statistics on ratings from customers and also tr... More
Quick links · Pricing · Contact · Blog · Integration Specs
Categories: Customer Service Software
SurveyTool - Feedback Management Software For Business
Software by SurveyToolSurveyTool feedback software is a web-based platform for collecting valuable feedback from employees, customers, users, anyone really. SurveyTool offers free professional templates which help you ask the right questions and start collecting... More
Quick links · Prices · Tour · Contact Us · Home
Categories: Customer Service Software
Desk.com for Salesforce
Software by Desk.comDesk.com for Salesforce is an AppExchange® app that provides two-way integration between Desk.com and Salesforce*, enabling sales and support teams to share a complete view of the customer. Desk.com also integrates... More
Quick links · Try now
Categories: Customer Service Software
Answerbase
Software by Lumin CreativeAnswerbase is a community Q&A platform you can easily integrate into your existing website, giving you the ability to effectively engage and support the needs of your visitors while benefiting through increased search engine traffic and com... More
Quick links · Demo · Service Overview · Pricing · Benefits · Create Your Site
Categories: Customer Service Software
Zoho Assist
Software by Zoho CorporationZoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe, as long as they are hooked to the internet, even through firewalls and proxies. Once your customer approves access, cont... More
Quick links · RemoteSupportTool · Free Trial · Free Trial · Demo · Features
Categories: Customer Service Software
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Customer Service Software Directory
Less Annoying CRM
Software by Less Annoying SoftwareLess Annoying CRM is a simple customer relationship management tool for small businesses. Store contact info, track sales leads, manage priorities, and view full contact histories all from one place. ... More
Deployments: Cloud, SaaS
Categories: CRM Software, Customer Service Software, Online CRM Software, Contact Management Software, Sales Automation Software, Lead Management Software, Sales Management Software
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Connect2Field - Field Service
Software by Connect2FieldConnect2Field is a field service software for your service business hosted in the cloud. It allows you to schedule work to your staff and dispatch the work to their mobile phone. You can use anything from an Iphone, Wind... More
Deployments: Cloud, SaaS
Categories: Customer Service Software, Scheduling Software, Field Service Management Software, Mobile Software, Professional Services Automation (PSA) Software, Service Dispatch Software
Capsule CRM
Software by ZestiaCapsule is an easy CRM tool for small business. It is simple, effective and flexible. Capsule is best used to keep track of the contacts and enterprises you do business with, communications with them, opportunities in t... More
Deployments: Cloud, SaaS
Categories: CRM Software, Customer Service Software, Online CRM Software, Task Management Software
Novi Survey
Software by Novi SystemsNovi Survey is an enterprise web Survey Software consisting of a set of Survey Tools that allow for the creation of sophisticated online surveys and data collection forms. Responses to surveys can be collected by posting... More
Deployments: Cloud, Client Server, SaaS, Virtual
Categories: Online Survey Software, Customer Service Software, Survey Software, Applicant Tracking Software, Human Resources Software, Performance Appraisal Software, Search Marketing Software, Feedback Management Software
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Featured Software
| Zoho Assist Zoho Assist provides a simple and straight forward user interface to connect to remote computers any... |
| Zoho Support Zoho Support is a web-based help desk and customer support software that provides a systematic, stre... |
| Desk.com Help Desk + Social CRM + Customer Support Desk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Cu... |
What is Customer Service Software?
Customer service and support software is used to interact with a customer for their immediate benefit. Customer service and support software include the operational management of business components such as the contact center, the help desk, the call center, online support and field operations. Customer service and support software is increasingly delivered on-demand (SaaS)
Online Customer Service Software Comparison
Use GetApp.com to find the best customer service software and services for your needs. Our intuitive directory allows you to make an easy online customer service software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.
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