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Featured Customer Service Apps
  • Desk.com 
     18

    Software by Salesforce

    Help Desk + Social CRM + Customer Support

  • Desk.com (formerly Assistly) is the all-in-one customer service application for small businesses and fast-growing companies. Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging.

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  • Salesforce 1 Service Cloud 
     0

    Software by Salesforce

    Customer Service Software & Support Software Service Cloud

  • Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

    Learn more about Salesforce 1 Service Cloud →

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  • Freshdesk 
     15

    Software by Freshdesk Inc.

    Customer support software that helps you promise, deliver and wow.

  • Freshdesk is an intuitive support solution that offers everything a business needs to deliver exceptional support. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. A 30-day free trial is available for new sign-ups.

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  • Zoho Support 
     4

    Software by Zoho Corp

    Customer Support and Help Desk Software

  • Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

    Learn more about Zoho Support →

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  • Kayako 
     5

    Software by Kayako

    The leading helpdesk. Simple, scalable. Helpdesk Evolved.

  • Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere.

    Learn more about Kayako →

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  • TeamSupport.com 
     36

    Software by TeamSupport LLC

    Collaborative Customer Support Software

  • TeamSupport is a robust, yet easy to use collaborative customer service management and help desk solution that improves collaboration between departments and customers so your support team can manage tickets at the customer level to deliver an outstanding customer support experience. Think of it as your entire company working to support your customer’s entire company. TeamSupport includes many advanced help desk features such as best-in-class reporting, advanced customer self-service portals, screen recordings, live chat, ticket management, ticket automation, and much more. Your users can provide superior help desk support by working with other members of the support team as well as sales and other departments to address customer issues quickly and with the right solution. Our internal chat feature enables real-time discussions with any member of your team, no matter where they are located.

    Learn more about TeamSupport.com →

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  • HappyFox 
     11

    Software by HappyFox Inc

    Help desk + Knowledge Base software to deliver great customer support

  • HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial

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  • Samanage IT Service Desk 
     0

    Software by Samanage

    Manage ongoing service requests with ease

  • Samanage provides the only true multi-tenant, unified service desk and asset management cloud solution on the market today. Our revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in only 14 days. We are uniquely able to deliver both simplicity and strength to customers in the form of instant value, user-friendly functionality, and feature-rich and “future-proof” capabilities. Use this comprehensive solution to reduce workload, minimize resolution time, streamline IT service requests among your IT staff and offer end users an online self-service portal and FAQ knowledge base. Use the online service desk system designed according to industry best practices to sort, escalate, route and resolve tickets easily from a single platform. See all service requests in queue and gain a clear view with the most beautiful and intuitive cloud help desk ticket system.

    Learn more about Samanage IT Service Desk →

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  • UserVoice 
     19

    Software by UserVoice

    Customer engagement infrastructure for operational excellence

  • Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices. From scalable support with automated answers to common questions and support ticketing, to staying on top of churn with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business.

    Learn more about UserVoice →

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  • Jobber 
     33

    Software by Jobber

    Scheduling, Invoicing and More for Field & Home Services

  • Jobber gives you instant access to your customer information from any computer or mobile device. Quotes, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks and Xero integration, and a growing list of other great features! Jobber is perfect for Landscaping & Lawn Care, Maid Service, Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Pest Control, and many more! We guarantee Jobber will improve your business. Try it completely free for 30 days - it's only about a dollar a day after that.

    Learn more about Jobber →

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  • Synchroteam 
     4

    Software by Synchroteam

    Field Service Management - FSM

  • Synchroteam helps businesses in many industries efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue. It is a complete and intuitive field service management solution (FSM) with Scheduling Assistance, Dispatching, Tracking and Reporting capabilities. It shows you in real-time the location of your offices, workers, customers and displays them on a map. It is very easy to drag and drop a job onto the right field worker based on his availability, competencies and location. You can also use ScheduleAssist module which will find the best Field Worker based on his Skills and Availability and Operation Hours of your company. The mobile client that comes with Synchroteam is available for iOS and Android platforms.

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  • GetFeedback 
     1

    Software by GetFeedback.com

    Online Surveys, Re-Imagined.

  • GetFeedback is a modern online survey application that allows anyone to create visually engaging, branded, mobile-ready surveys in minutes. If you can use Powerpoint or Keynote, you'll be a pro immediately. The best part is that GetFeedback automatically formats your survey perfectly for those taking it on smartphones, tablets, and browsers. View the data in real time within GetFeedback or map it directly into Salesforce. Who said online surveys can't be fun?

    Learn more about GetFeedback →

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  • SurveyGizmo 
     15

    Software by Widgix, LLC

    An exceptionally powerful survey tool that's affordable, friendly and fun to use.

  • SurveyGizmo is a powerful and easy to use online survey tool. It's ideal for marketers who want more advanced survey features and complete control of branding on their surveys. Researchers love it becuase it's rich in features and affordable. Whether you are doing simple surveys, complex surveys, evaluations, polls, or HR studies: SurveyGizmo is the right survey tool for you.

    Learn more about SurveyGizmo →

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  • HelpGizmo 
     2

    Software by Widgix, LLC

    Knowledge base software for online manuals, handbooks, help, and documentation

  • HelpGizmo is knowledge base and documentation software. It makes it fast and easy to create online portals, manuals, and help sites for customers and employees. Save time and money by sharing knowledge and information.

    Learn more about HelpGizmo →

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  • Mhelpdesk Field Service Software 
     11

    Software by Mhelpdesk

    Scheduling, Invoicing, Mobile Updates and More!

  • Mhelpdesk gives you instant access to your customer information from any computer or mobile device. Quotes, Scheduling, Job tracking, Billing & Invoicing, Electronic Payments, QuickBooks integration, and a growing list of other great features! Mhelpdesk is perfect for Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Pest Control, and many more! We guarantee Mhelpdesk will improve your business. Mhelpdesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software. Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with Mhelpdesk's scheduling calendar, and efficiently routed with the map view.

    Learn more about Mhelpdesk Field Service Software →

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  • Casengo 
     7

    Software by Casengo

    Customer Support Software for Live Chat, Email and Twitter

  • Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts.

    Learn more about Casengo →

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  • FieldEZ - Field Service Management Software 
     0

    Software by FieldEZ Technologies

    Scheduling, Dispatch, Invoicing and more

  • FieldEZ is an award-winning field service management software that helps you schedule, manage and analyse field operations for just $0.50 per day. With over 23,000 users worldwide, FieldEZ provides best-in-class functions that are easy to configure and use Easily Integrate with QuickBooks, Sage, Salesforce, SAP, and more | Works on any mobile device and platform | Works offline and online

    Learn more about FieldEZ - Field Service Management Software →

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  • ManageEngine ServiceDesk Plus 
     1

    Software by Zoho Corporation

    Help Desk software and Asset Management Tool

  • ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.

    Learn more about ManageEngine ServiceDesk Plus →

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  • ManageEngine SupportCenter Plus 
     1

    Software by Zoho Corporation

    Web based customer support

  • SupportCenter Plus is a web-based CRM application and customer support tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

    Learn more about ManageEngine SupportCenter Plus →

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  • Scorebuddy 
     0

    Software by scorebuddy

    Quality Assurance solution for scoring Calls, Emails and Chat for Contact Centers.

  • Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. The cloud based software has a 30-day FREE trial.

    Learn more about Scorebuddy →

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  • Zoho Assist 
     1

    Software by Zoho Corp

    Remote support. Simpler. Faster.

  • Zoho Assist helps independent IT technicians, SMBs and managed service providers to provide seamless remote support. It offers the essential features needed for professional support needs, avoiding the unnecessary clutter. It works even through firewalls and proxies.

    Learn more about Zoho Assist →

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  • inContact Contact Center Software 
     0

    Software by inContact

    Leading contact center solution with IVR, Multi-channel ACD, WFO and more

  • Customer call center software with automatic call distribution (ACD), interactive voice response (IVR) system, skills-based routing, speech recognition, inbound/outbound and call blending, and workforce management/optimization. inContact provides you with advanced ACD, IVR and WFO tools to help you create a personalized call center experience to your customers. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.

    Learn more about inContact Contact Center Software →

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  • ITSM 365 
     0

    Software by itsm365

    100% customizable Service Desk for any business small or large

  • Out-of-the-box solution covering all your needs. Manage incidents, problems, tasks and changes. Get the approval from your users. Sign and control SLA contract. Build your configuration database & knowledge base

    Learn more about ITSM 365 →

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  • Answerbase 
     1

    Software by Lumin Creative

    Add Q&A to Your Site in Just Minutes

  • Add Answerbase Q&A software to your website in just minutes, giving you the ability to effectively engage and support the needs of your visitors while benefiting through the creation of relevant content marketing material and increased search engine traffic. Your visitors are able to easily ask questions and if it makes sense for your audience you can also enable knowledgeable members to contribute answers, growing both content and search traffic on your site while saving resources. Through Answerbase's advanced customization and integration tools, you're able to configure your Q&A platform for your specific usage and integrate it seamlessly with your current website.

    Learn more about Answerbase →

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  • Cayzu Help Desk 
     1

    Software by Cayzu Help Desk

    Cayzu. Simple. Affordable. Helpdesk Solution.

  • Cayzu is the easiest way to manage all of your support requests from a single cloud portal. Integrates with Facebook, Twitter and more! First 3 agents are FREE forever.

    Learn more about Cayzu Help Desk →

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Key Features & Benefits

  • Electronically record customer interactions with agents
  • Store personal customer information for easy access
  • Offer multiple channels of support, such as email, text and chat
  • Build surveys and feedback forms for deeper insights
  • Generate reports on key insights and metrics
  • Improve customer-related communication among departments
  • Create customer self-service tools such as FAQs, forums etc.

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Customer Service Reviews


Ben Puzzuoli reviewed

Cayzu Help Desk

"If it didn't think it rocked I wouldn't have joined!"

  6 days ago 11:30


Kasper Spiro reviewed

Casengo

"Casengo helps us to manage the flow of prospects inquiries"

  11th of July 09:53


Aleta Hubbell reviewed

HelpGizmo

"Perfect Tool for Training Manual"

  23rd of June 15:37


Laura Blomquist reviewed

SurveyGizmo

"Great service and product"

  19th of June 12:51


Jeff Harold reviewed

Jobber

"Jobber impacted company growth"

  24th of April 13:52


Stuart Standring reviewed

Mhelpdesk Field Service Software

"Could be great if they tried"

  16th of April 08:19


Dejana Bajic reviewed

UserVoice

"Every Product Manager's must-have!"

  14th of April 11:54


Mayukh Gon reviewed

HappyFox

"Clean and simple customer support system"

  4th of April 02:09


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What is Customer Service Software?

Customer service tools are used to manage the level of customer support provided before, during and after a purchase or service is provided to a customer. These business apps help to measure performance and identify ways in which the level of customer service can be improved. This is done by automating key processes, documenting best practices and recording customer interactions. By providing reports and overviews, users of customer service software are better equipped to put measures in place to improve their customer relations.

One of the main aims of customer service applications is to increase the speed and efficiency of issue resolution. By consolidating customer data into one easily accessible platform, reps can access complete client interaction history as well as all their personal information. Response time is reduced through call routing. Queries are routed to the right agents by automatically categorizing and separating issues into work queues for different teams.

Self-service is a another key trend among customer service applications. By providing customers with self-service portals packed with resources such as FAQ´s, guides, video tutorials, forums and other documentation, busy customers looking for a quick answer can help themselves before getting in the queue to speak to an agent. This frees up your agents for other tasks and reduces waiting time.

Multi-channel support tools offers a better experience to your customer by providing several forms of contact. These often include integrated phone, email, online support and social media platforms such as Facebook and Twitter. All queries coming from these channels are routed to the same inbox, reducing the time spent checking separate channels. Other customer service tools include feedback forms and online surveys, helping you to understand better what your customers really wants from your service.

Customer service software helps unite the whole team in improving the customer experience, not leaving it solely on the shoulders of customer reps. Through various communication tools, sales reps, marketers and other departments can collaborate and share information which they think might help to improving the service received by your customers.

Most customer service applications will provide you with key insights and analytics through reporting and time-tracking features. This equips you with the information needed to gain a deeper understanding of your customer service and help flag-up areas for improvement. It also helps to build workflows and create knowledge bases used to train new agents and ensure all existing agents are working from the same page.

Key Features & Benefits

  • Electronically record customer interactions with agents
  • Store personal customer information for easy access
  • Offer multiple channels of support, such as email, text and chat
  • Build surveys and feedback forms for deeper insights
  • Generate reports on key insights and metrics
  • Improve customer-related communication among departments
  • Create customer self-service tools such as FAQs, forums etc.

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Customer Service Features

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