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Featured Customer Service Apps
  • Freshdesk 
     16

    Software by Freshdesk Inc.

    Customer support, helpdesk software

  • Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!

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  • Zendesk 
     45

    Software by Zendesk

    Cloud customer service software

  • Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

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  • Desk.com 
     18

    Software by Salesforce

    Online customer service software

  • Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running, and you can see all of your cases in one place and engage with customers across all channels in one easy-to-use desktop.

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  • inContact Contact Center Software 
     0

    Software by inContact

    Contact center software with IVR

  • inContact is customer call center software with automatic call distribution (ACD), interactive voice response (IVR) system, skills-based routing, speech recognition, inbound/outbound and call blending, and workforce management/optimization. inContact provides you with advanced ACD, IVR and WFO tools to help you create a personalized call center experience to your customers. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.

    Learn more about inContact Contact Center Software →

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  • HappyFox 
     12

    Software by HappyFox Inc

    Helpdesk, customer support software

  • HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial

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  • Salesforce 1 Service Cloud 
     0

    Software by Salesforce

    Salesforce1 customer service app

  • Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

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  • Kayako 
     5

    Software by Kayako

    Helpdesk/ customer service software

  • Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere.

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  • Zoho Support 
     4

    Software by Zoho Corp

    Customer support help desk software

  • Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

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  • TeamSupport.com 
     45

    Software by TeamSupport LLC

    Customer-Centric Customer Support Software

  • TeamSupport is a robust, yet easy to use collaborative customer service desk and help desk solution that improves collaboration between departments and customers so your support team can manage tickets at the customer level to deliver an outstanding customer experience. Think of it as your entire company working to support your customer’s entire company. TeamSupport includes many advanced help desk features such as best-in-class reporting, advanced customer self-service portals, screen recordings, live chat, ticket management, ticket automation, and much more. Your users can provide superior help desk support by working with other members of the support team as well as sales and other departments to address customer issues quickly and with the right solution. Our internal chat feature enables real-time discussions with any member of your team, no matter where they are located.

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  • UserVoice 
     19

    Software by UserVoice

    Customer engagement infrastructure for operational excellence

  • Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices. From scalable support with automated answers to common questions and support ticketing, to staying on top of churn with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business.

    Learn more about UserVoice →

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  • FieldEZ : Field Service 
     1

    Software by FieldEZ Technologies

    Scheduling, Dispatch, Invoicing, Attendance and more!

  • FieldEZ is an award-winning field service software that helps you manage your field operations in real-time - at prices as low as $18 per month. Over 23,000 people use FieldEZ for job scheduling, dispatch & tracking field crews, and for capturing customer billing and feedback. It works on ANY tablet or phone plus has great configuration and integration support. First 30 days FREE | Easily Integrate with QuickBooks, Sage, Salesforce, SAP, and more | Bank grade security | Works in offline mode as well as online

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  • HelpGizmo 
     2

    Software by Widgix, LLC

    Knowledgebase and documentation app

  • HelpGizmo is knowledge management and documentation software used to create knowledge bases. HelpGizmo allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. HelpGizmo makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike. Save time and money by sharing knowledge and information. HelpGizmo's knowledge base software can be used to create internal company knowledge bases as well as to create self-service portals for your customers. Help your customers to help themselves by creating online FAQs, as well as technical software documentation, user manuals, guides and brochures. Employee training manuals and company handbooks can also be created using HelpGizmo making the employee onboarding process more streamlined.

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  • Help Scout 
     14

    Software by Help Scout

    Web-based help desk designed for a great customer experience

  • Help Scout scales like any other help desk software, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. What differentiates Help Scout from a typical help desk is the end-to-end user experience. Help Scout is completely invisible to the customer. Communications look just like a normal email thread and maintain the all-important personal touch. Your team can get up and running in minutes as there are no complicated macros to set up and no training manual required. Help Scout is trusted by 3,000 customers in 60+ countries, including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.

    Learn more about Help Scout →

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  • Vision Helpdesk 
     32

    Software by Vision Helpdesk

    Multi Channel and Multi Company Help Desk Software

  • Vision Helpdesk is the only web-based help desk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own branded client portal makes it true satellite help desk. The ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CHAT, CALLS everything under single roof.

    Learn more about Vision Helpdesk →

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  • Synchroteam 
     4

    Software by Synchroteam

    Field Service Management - FSM

  • Synchroteam helps businesses in many industries efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue. It is a complete and intuitive field service management solution (FSM) with Scheduling Assistance, Dispatching, Tracking and Reporting capabilities. It shows you in real-time the location of your offices, workers, customers and displays them on a map. It is very easy to drag and drop a job onto the right field worker based on his availability, competencies and location. You can also use ScheduleAssist module which will find the best Field Worker based on his Skills and Availability and Operation Hours of your company. The mobile client that comes with Synchroteam is available for iOS and Android platforms.

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  • SurveyPocket 
     3

    Software by Survey Analytics

    Mobile survey optimization application

  • SurveyPocket is a mobile application to run surveys on your iPad, Android tablet, iPhone or other smartphone devices. SurveyPocket is part of the Survey Analytics Enterprise Research Platform for real-time feedback collection and data analysis. SurveyPocket is changing the way that mobile field surveys and interviews are conducted. This application collects data online or offline - so you can take advantage of conducting field surveys anytime, anywhere. When there is no internet connection, data collected is stored on the field device and will be synchronized and available for reporting when an internet connection is established.

    Learn more about SurveyPocket →

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  • Answerbase 
     1

    Software by Lumin Creative

    Add Q&A to Your Site in Just Minutes

  • Add Answerbase Q&A software to your website in just minutes, giving you the ability to effectively engage and support the needs of your visitors while benefiting through the creation of relevant content marketing material and increased search engine traffic. Your visitors are able to easily ask questions and if it makes sense for your audience you can also enable knowledgeable members to contribute answers, growing both content and search traffic on your site while saving resources. Through Answerbase's advanced customization and integration tools, you're able to configure your Q&A platform for your specific usage and integrate it seamlessly with your current website.

    Learn more about Answerbase →

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  • Cayzu Help Desk 
     3

    Software by Cayzu Help Desk

    Cayzu. Simple. Affordable. Help Desk Solution.

  • Cayzu is the easiest way to manage all of your support requests from a single cloud portal. Integrates with Facebook, Twitter and more! First 3 agents are FREE forever.

    Learn more about Cayzu Help Desk →

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  • HelpOnClick Live Chat Software 
     14

    Software by OnClick (HelpOnClick)

    Live Chat Software

  • Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software. This Live Chat Software helps you to see exactly who is on your website right now and what they do using a real time traffic monitor. Invite your visitors for a chat and convert them into a paying and happy customers! With HelpOnClick live chat software you can get started with live support and chat in just 5 minutes! Installing HelpOnClick software could not be easier, you only need to copy the HTML code and paste it into your website and you're done. Also, there is no need to keep the browser open as the desktop tray application instantly notifies you about the new chats and messages. Above all, you can also customize the chat window to match your website look.

    Learn more about HelpOnClick Live Chat Software →

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  • JIRA Service Desk 
     1

    Software by Atlassian

    IT Service Desk from Jira to Collect, Service, and Report

  • JIRA Service Desk harnesses the full power of JIRA for your IT organization. JIRA Service desk goes further than any other IT service solution by providing the critical missing piece that connects your users to IT : A collaborative, accessible experience that encourages your end users to create, view and collaborate on IT requests with the relevant features and data they need. JIRA Service Desk lets you: - Capture service requests through a simple, custom end user experience, - Manage requests using the power of JIRA's market leading workflow platform. - Monitor and optimize your process through tracking, reporting and visualize

    Learn more about JIRA Service Desk →

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  • SurveyGizmo 
     37

    Software by Widgix, LLC

    An exceptionally powerful survey tool that's affordable, friendly and fun to use.

  • SurveyGizmo is a powerful and easy to use online survey tool. It's ideal for marketers who want more advanced survey features and complete control of branding on their surveys. Researchers love it becuase it's rich in features and affordable. Whether you are doing simple surveys, complex surveys, evaluations, polls, or HR studies: SurveyGizmo is the right survey tool for you.

    Learn more about SurveyGizmo →

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  • Jobber 
     34

    Software by Jobber

    Scheduling for Field Services

  • Jobber's powerful Scheduling interface allows you to quickly and easily plan your days. But Jobber's awesomeness doesn't stop with scheduling! Jobber gives you instant access to your customer information from any computer or mobile device. Jobber also handles Quotes, Billing & Invoicing, Job Tracking, Electronic Payments, and QuickBooks and Xero integration. Jobber is perfect for Landscaping & Lawn Care, Maid Service, Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Pest Control, and many more! We guarantee Jobber will improve your business. Try it completely free for 30 days - it's only about a dollar a day after that.

    Learn more about Jobber →

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  • Deskero 
     5

    Software by Nabra LTD

    The social customer care

  • Deskero is a cloud-based customer care software that provides a simple yet effective help desk solution. It offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care. Deskero aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use of social networks.

    Learn more about Deskero →

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  • Loc8.com 
     6

    Software by Loc8.com

    Full spectrum field service for asset maintenance and job management

  • Many of the world's largest businesses rely every day on Loc8's tightly integrated, asset-centric maintenance, help desk app, and field service software to run their operations, manage their facilities, and maintain their assets. Loc8 delivers the most powerful integrated, asset-centric maintenance, help desk, and field service platform available today. We give companies total visibility and control of their fixed and IT assets including the location, condition, value, and maintenance status. Loc8 provides simple email templates, Internet and intranet integration, automated ticket creation, and even automated ticket allocation with job dispatch to our smartphone and tablet applications. Throughout Loc8 you can view the history of changes to all items, including help desk activities. Various levels of logging give you a powerful audit trial should it be required, or simply user-input logs for tracking changes to items

    Learn more about Loc8.com →

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  • SurveySwipe 
     1

    Software by Survey Analytics

    Customer survey analysis research app

  • SurveySwipe is a mobile savvy research app powered by the dedicated team at Survey Analytics. We help companies listen by finding easier ways to filter through all of the noise to get the insights you need. With SurveySwipe you can create interactive and engaging surveys to send out via our cloud enabled platform and view responses in real-time. With our software development kit (SDK), you can also implement SurveySwipe into an existing application to learn more about your app users. Harness the power of SurveySwipe to gather the insights you need in order to stay ahead of the curve.

    Learn more about SurveySwipe →

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Key Features & Benefits

  • Electronically record customer interactions with agents
  • Store personal customer information for easy access
  • Offer multiple channels of support, such as email, text and chat
  • Build surveys and feedback forms for deeper insights
  • Generate reports on key insights and metrics
  • Improve customer-related communication among departments
  • Create customer self-service tools such as FAQs, forums etc.

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Customer Service Reviews


Sarah Kirscht reviewed

Help Scout

"Help Scout brought light into our dark"

  4 days ago 09:40


Gen Kallos reviewed

JIRA Service Desk

"Intuitive and ready-to-use solution for all our services!"

  10th of October 13:49


Ryan Davis reviewed

Vision Helpdesk

"Affordable Helpdesk Solution with all the fruit of the big players,"

  26th of August 04:12


Ben Wilson reviewed

TeamSupport.com

"Using Team Support Daily/Monthly"

  8th of August 22:31


Ben Puzzuoli reviewed

Cayzu Help Desk

"If it didn't think it rocked I wouldn't have joined!"

  24th of July 11:30


Aleta Hubbell reviewed

HelpGizmo

"Perfect Tool for Training Manual"

  23rd of June 15:37


Laura Blomquist reviewed

SurveyGizmo

"Great service and product"

  19th of June 12:51


Jeff Harold reviewed

Jobber

"Jobber impacted company growth"

  24th of April 13:52


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What is Customer Service Software?

Customer service tools are used to manage the level of customer support provided before, during and after a purchase or service is provided to a customer. These business apps help to measure performance and identify ways in which the level of customer service can be improved. This is done by automating key processes, documenting best practices and recording customer interactions. By providing reports and overviews, users of customer service software are better equipped to put measures in place to improve their customer relations.

One of the main aims of customer service applications is to increase the speed and efficiency of issue resolution. By consolidating customer data into one easily accessible platform, reps can access complete client interaction history as well as all their personal information. Response time is reduced through call routing. Queries are routed to the right agents by automatically categorizing and separating issues into work queues for different teams.

Self-service is a another key trend among customer service applications. By providing customers with self-service portals packed with resources such as FAQ´s, guides, video tutorials, forums and other documentation, busy customers looking for a quick answer can help themselves before getting in the queue to speak to an agent. This frees up your agents for other tasks and reduces waiting time.

Multi-channel support tools offers a better experience to your customer by providing several forms of contact. These often include integrated phone, email, online support and social media platforms such as Facebook and Twitter. All queries coming from these channels are routed to the same inbox, reducing the time spent checking separate channels. Other customer service tools include feedback forms and online surveys, helping you to understand better what your customers really wants from your service.

Customer service software helps unite the whole team in improving the customer experience, not leaving it solely on the shoulders of customer reps. Through various communication tools, sales reps, marketers and other departments can collaborate and share information which they think might help to improving the service received by your customers.

Most customer service applications will provide you with key insights and analytics through reporting and time-tracking features. This equips you with the information needed to gain a deeper understanding of your customer service and help flag-up areas for improvement. It also helps to build workflows and create knowledge bases used to train new agents and ensure all existing agents are working from the same page.

Key Features & Benefits

  • Electronically record customer interactions with agents
  • Store personal customer information for easy access
  • Offer multiple channels of support, such as email, text and chat
  • Build surveys and feedback forms for deeper insights
  • Generate reports on key insights and metrics
  • Improve customer-related communication among departments
  • Create customer self-service tools such as FAQs, forums etc.

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