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Featured Customer Service Apps
  • Freshdesk 
     16

    Software by Freshdesk Inc.

    Customer support, helpdesk software

  • Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!

    Learn more about Freshdesk →

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  • Zendesk 
     46

    Software by Zendesk

    Cloud customer service software

  • Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

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  • Desk.com 
     18

    Software by Salesforce

    Online customer service software

  • Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running, and you can see all of your cases in one place and engage with customers across all channels in one easy-to-use desktop.

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  • inContact Contact Center Software 
     0

    Software by inContact

    Contact center software with IVR

  • inContact is customer call center software with automatic call distribution (ACD), interactive voice response (IVR) system, skills-based routing, speech recognition, inbound/outbound and call blending, and workforce management/optimization. inContact provides you with advanced ACD, IVR and WFO tools to help you create a personalized call center experience to your customers. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.

    Learn more about inContact Contact Center Software →

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  • HappyFox 
     12

    Software by HappyFox Inc

    Helpdesk, customer support software

  • HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial

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  • Salesforce 1 Service Cloud 
     0

    Software by Salesforce

    Salesforce1 customer service app

  • Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.

    Learn more about Salesforce 1 Service Cloud →

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  • Zoho Support 
     4

    Software by Zoho Corp

    Customer support help desk software

  • Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

    Learn more about Zoho Support →

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  • TeamSupport.com 
     45

    Software by TeamSupport LLC

    Customer-Centric Customer Support Software

  • TeamSupport is a robust, yet easy to use collaborative customer service desk and help desk solution that improves collaboration between departments and customers so your support team can manage tickets at the customer level to deliver an outstanding customer experience. Think of it as your entire company working to support your customer’s entire company. TeamSupport includes many advanced help desk features such as best-in-class reporting, advanced customer self-service portals, screen recordings, live chat, ticket management, ticket automation, and much more. Your users can provide superior help desk support by working with other members of the support team as well as sales and other departments to address customer issues quickly and with the right solution. Our internal chat feature enables real-time discussions with any member of your team, no matter where they are located.

    Learn more about TeamSupport.com →

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  • UserVoice 
     19

    Software by UserVoice

    Customer engagement infrastructure for operational excellence

  • Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices. From scalable support with automated answers to common questions and support ticketing, to staying on top of churn with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business.

    Learn more about UserVoice →

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  • SurveyGizmo 
     37

    Software by Widgix, LLC

    An exceptionally powerful survey tool that's affordable, friendly and fun to use.

  • SurveyGizmo is a powerful and easy to use online survey tool. It's ideal for marketers who want more advanced survey features and complete control of branding on their surveys. Researchers love it becuase it's rich in features and affordable. Whether you are doing simple surveys, complex surveys, evaluations, polls, or HR studies: SurveyGizmo is the right survey tool for you.

    Learn more about SurveyGizmo →

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  • Vision Helpdesk 
     32

    Software by Vision Helpdesk

    Multi Channel & Multi Company Help Desk Software

  • Vision Helpdesk is the only web-based help desk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own branded client portal makes it true satellite help desk. The ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CHAT, CALLS everything under single roof.

    Learn more about Vision Helpdesk →

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  • Help Scout 
     14

    Software by Help Scout

    Web-based help desk designed for a great customer experience

  • Help Scout scales like any other help desk software, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. What differentiates Help Scout from a typical help desk is the end-to-end user experience. Help Scout is completely invisible to the customer. Communications look just like a normal email thread and maintain the all-important personal touch. Your team can get up and running in minutes as there are no complicated macros to set up and no training manual required. Help Scout is trusted by 3,000 customers in 60+ countries, including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.

    Learn more about Help Scout →

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  • HelpOnClick Live Chat Software 
     14

    Software by OnClick (HelpOnClick)

    Live Chat Software

  • Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software. This Live Chat Software helps you to see exactly who is on your website right now and what they do using a real time traffic monitor. Invite your visitors for a chat and convert them into a paying and happy customers! With HelpOnClick live chat software you can get started with live support and chat in just 5 minutes! Installing HelpOnClick software could not be easier, you only need to copy the HTML code and paste it into your website and you're done. Also, there is no need to keep the browser open as the desktop tray application instantly notifies you about the new chats and messages. Above all, you can also customize the chat window to match your website look.

    Learn more about HelpOnClick Live Chat Software →

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  • Synchroteam 
     4

    Software by Synchroteam

    Field Service Management - FSM

  • Synchroteam helps businesses in many industries efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue. It is a complete and intuitive field service management solution (FSM) with Scheduling Assistance, Dispatching, Tracking and Reporting capabilities. It shows you in real-time the location of your offices, workers, customers and displays them on a map. It is very easy to drag and drop a job onto the right field worker based on his availability, competencies and location. You can also use ScheduleAssist module which will find the best Field Worker based on his Skills and Availability and Operation Hours of your company. The mobile client that comes with Synchroteam is available for iOS and Android platforms.

    Learn more about Synchroteam →

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  • HelpGizmo 
     4

    Software by Widgix, LLC

    Knowledgebase and documentation app

  • HelpGizmo is knowledge management and documentation software used to create knowledge bases. HelpGizmo allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. HelpGizmo makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike. Save time and money by sharing knowledge and information. HelpGizmo's knowledge base software can be used to create internal company knowledge bases as well as to create self-service portals for your customers. Help your customers to help themselves by creating online FAQs, as well as technical software documentation, user manuals, guides and brochures. Employee training manuals and company handbooks can also be created using HelpGizmo making the employee onboarding process more streamlined.

    Learn more about HelpGizmo →

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  • Cayzu Help Desk 
     3

    Software by Cayzu Help Desk

    Cayzu. Simple. Affordable. Help Desk Solution.

  • Cayzu is the easiest way to manage all of your support requests from a single cloud portal. Integrates with Facebook, Twitter and more! First 3 agents are FREE forever.

    Learn more about Cayzu Help Desk →

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  • SurveyPocket 
     3

    Software by Survey Analytics

    Mobile survey optimization application

  • SurveyPocket is a mobile application to run surveys on your iPad, Android tablet, iPhone or other smartphone devices. SurveyPocket is part of the Survey Analytics Enterprise Research Platform for real-time feedback collection and data analysis. SurveyPocket is changing the way that mobile field surveys and interviews are conducted. This application collects data online or offline - so you can take advantage of conducting field surveys anytime, anywhere. When there is no internet connection, data collected is stored on the field device and will be synchronized and available for reporting when an internet connection is established.

    Learn more about SurveyPocket →

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  • FieldEZ : Field Service 
     1

    Software by FieldEZ Technologies

    Scheduling, Dispatch, Invoicing, Attendance and more!

  • FieldEZ is an award-winning field service software that helps you manage your field operations in real-time - at prices as low as $18 per month. Over 23,000 people use FieldEZ for job scheduling, dispatch & tracking field crews, and for capturing customer billing and feedback. It works on ANY tablet or phone plus has great configuration and integration support. First 30 days FREE | Easily Integrate with QuickBooks, Sage, Salesforce, SAP, and more | Bank grade security | Works in offline mode as well as online

    Learn more about FieldEZ : Field Service →

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  • JIRA Service Desk 
     1

    Software by Atlassian

    Redefine what IT means for your business with JIRA Service Desk

  • JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassian’s JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base that’s low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business.

    Learn more about JIRA Service Desk →

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  • ManageEngine ServiceDesk Plus 
     1

    Software by Zoho Corporation

    Help Desk software and Asset Management Tool

  • ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.

    Learn more about ManageEngine ServiceDesk Plus →

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  • Zoho Assist 
     1

    Software by Zoho Corp

    Remote support. Simpler. Faster.

  • Zoho Assist helps independent IT technicians, SMBs and managed service providers to provide seamless remote support. It offers the essential features needed for professional support needs, avoiding the unnecessary clutter. It works even through firewalls and proxies.

    Learn more about Zoho Assist →

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  • ManageEngine SupportCenter Plus 
     1

    Software by Zoho Corporation

    Web based customer support

  • SupportCenter Plus is a web-based CRM application and customer support tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

    Learn more about ManageEngine SupportCenter Plus →

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  • SurveySwipe 
     1

    Software by Survey Analytics

    Customer survey analysis research app

  • SurveySwipe is a mobile savvy research app powered by the dedicated team at Survey Analytics. We help companies listen by finding easier ways to filter through all of the noise to get the insights you need. With SurveySwipe you can create interactive and engaging surveys to send out via our cloud enabled platform and view responses in real-time. With our software development kit (SDK), you can also implement SurveySwipe into an existing application to learn more about your app users. Harness the power of SurveySwipe to gather the insights you need in order to stay ahead of the curve.

    Learn more about SurveySwipe →

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  • PHC Service FX 
     1

    Software by PHC Software

    Don’t just give answers. Give solutions.

  • Give your customers what they deserve, stellar support. Handle tickets from your inbox.

    Learn more about PHC Service FX →

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  • Talkdesk  
     0

    Software by Talkdesk

    Integrated Call Center Software

  • Leverage browser-based telephony, IVR, monitoring, reporting and integrations (Salesforce, Zendesk, SugarCRM, Shopify, Magento, LiveChat, etc.) for data-driven customer interactions.

    Learn more about Talkdesk →

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Key Features & Benefits

  • Electronically record customer interactions with agents
  • Store personal customer information for easy access
  • Offer multiple channels of support, such as email, text and chat
  • Build surveys and feedback forms for deeper insights
  • Generate reports on key insights and metrics
  • Improve customer-related communication among departments
  • Create customer self-service tools such as FAQs, forums etc.

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Customer Service Reviews


Sarah Kirscht reviewed

Help Scout

"Help Scout brought light into our dark"

  28th of October


Gen Kallos reviewed

JIRA Service Desk

"Intuitive and ready-to-use solution for all our services!"

  10th of October


Ryan Davis reviewed

Vision Helpdesk

"Affordable Helpdesk Solution with all the fruit of the big players,"

  26th of August


Ben Wilson reviewed

TeamSupport.com

"Using Team Support Daily/Monthly"

  8th of August


Ben Puzzuoli reviewed

Cayzu Help Desk

"If it didn't think it rocked I wouldn't have joined!"

  24th of July


Brianne Hillmer reviewed

HelpGizmo

"HelpGizmo helped me to create the documentation I always envisioned"

  23rd of June


Laura Blomquist reviewed

SurveyGizmo

"Great service and product"

  19th of June


Pierre Clouthier reviewed

Zendesk

"Zendesk makes support fun"

  16th of April


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What is Customer Service Software?

Customer service tools are used to manage the level of customer support provided before, during and after a purchase or service is provided to a customer. These business apps help to measure performance and identify ways in which the level of customer service can be improved. This is done by automating key processes, documenting best practices and recording customer interactions. By providing reports and overviews, users of customer service software are better equipped to put measures in place to improve their customer relations.

One of the main aims of customer service applications is to increase the speed and efficiency of issue resolution. By consolidating customer data into one easily accessible platform, reps can access complete client interaction history as well as all their personal information. Response time is reduced through call routing. Queries are routed to the right agents by automatically categorizing and separating issues into work queues for different teams.

Self-service is a another key trend among customer service applications. By providing customers with self-service portals packed with resources such as FAQ´s, guides, video tutorials, forums and other documentation, busy customers looking for a quick answer can help themselves before getting in the queue to speak to an agent. This frees up your agents for other tasks and reduces waiting time.

Multi-channel support tools offers a better experience to your customer by providing several forms of contact. These often include integrated phone, email, online support and social media platforms such as Facebook and Twitter. All queries coming from these channels are routed to the same inbox, reducing the time spent checking separate channels. Other customer service tools include feedback forms and online surveys, helping you to understand better what your customers really wants from your service.

Customer service software helps unite the whole team in improving the customer experience, not leaving it solely on the shoulders of customer reps. Through various communication tools, sales reps, marketers and other departments can collaborate and share information which they think might help to improving the service received by your customers.

Most customer service applications will provide you with key insights and analytics through reporting and time-tracking features. This equips you with the information needed to gain a deeper understanding of your customer service and help flag-up areas for improvement. It also helps to build workflows and create knowledge bases used to train new agents and ensure all existing agents are working from the same page.

Key Features & Benefits

  • Electronically record customer interactions with agents
  • Store personal customer information for easy access
  • Offer multiple channels of support, such as email, text and chat
  • Build surveys and feedback forms for deeper insights
  • Generate reports on key insights and metrics
  • Improve customer-related communication among departments
  • Create customer self-service tools such as FAQs, forums etc.

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