Featured Customer Service Apps
Software by Desk.com
Help Desk + Social CRM + Customer Support
Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. The first Full-Time Agent is always FREE.
Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition.
Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging
Learn more about Desk.com →
Compare Software by Zendesk
Leading Cloud-Based Customer Service Software Solution
Zendesk is the leading cloud-based customer service software solution trusted by over 25,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Learn more about Zendesk →
Compare Software by Freshdesk Inc.
Helpdesk + Social Customer Support
Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. As a leading customer service app it provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.
A 30-day fully-functional free trial is available on the website. Prices start at $9 per agent per month.
Learn more about Freshdesk →
Compare Software by TeamSupport.com
Collaborative Support Software
TeamSupport is an enterprise class customer support management and help desk app designed for B2B technology companies and for institutions offering internal support. It helps companies excel at managing their Customer Support communications through different channels, such as telephone, web, email or chat - all from the cloud.
Some of the features of this help desk tool are Customer Portal, Live Chat, Team Collaboration, Advanced Ticket Management, Screen Recording.
The analytical module included, is powered by Zoho Reports. TeamSupport clients can filter, sort, view and analyze their business data.
TeamSupport is a completely hosted solution, which is delivered in a "Software as a Service" (SaaS) model. That means you don't have to install any software or buy any additional software. Everything is managed for you. As long as your team has an internet connection, they can access the full functionality of TeamSupport anywhere in the world, from any computer.
Learn more about TeamSupport →
Compare Software by Nilex AB
Become a support guru!
Nilex CloudSolution is a poweful helpdesk solution for managing your tickets and and keeping track of user requests. Nilex tracks requests till they get done. No matter your budget you can start making your customers happier with our tool and becoming the servicedesk guru in your IT-department. Nilex SaaS can be used in a variety of areas such as IT-departments and ServiceDesks, Call-center, On Site Mobile Service, Maintenance, HR, and their related operations.
Only your imagination and the needs of your business may set the boundaries for the use of our state of the art ticket management software built with latest web technology.
Learn more about Nilex CloudSolution →
Compare Software by Synchroteam
Field Service Management - FSM
Synchroteam helps businesses in many industries efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue. It is a complete and intuitive field service management solution (FSM) with Scheduling, Dispatching, Tracking and Reporting capabilities
It shows you in real-time the location of your offices, workers, customers and displays them on a map. It is very easy to drag and drop a job onto the right worker based on his availability, competencies and location.
The mobile client that comes with Synchroteam is available for major mobile platforms (Android, iPhone/iPad and Blackberry).
Learn more about Synchroteam →
CompareNetSuite CRM+ software is the only cloud CRM system to provide complete customer lifecycle management, supporting lead generation through to opportunity creation, order processing, fulfillment, renewal, upsell, and cross-sell. It is used by over 16,000 organizations worldwide. According to Nucleus Research, customers deploying NetSuite increase sales productivity by 12.5% due to the system’s more complete approach to CRM that provides a true 360 degree view of the customer. Improve customer satisfaction, revenue, and marketing ROI with NetSuite CRM+.
NetSuite CRM+ delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a web-based CRM application.
NetSuite CRM+ also includes order management, sales forecasting, partner management, and marketing effectiveness capabilities.
Learn more about NetSuite CRM+ →
Compare Software by BPMOnline
Cost-effective process-driven CRM Software
The award-winning BPMonline CRM is a comprehensive online CRM system that brings easy and affordable process management tools to CRM professionals. Powerful and easy to use, the solution provides deep user-friendly customization at an incredibly inexpensive price point. It is used by over 300,000 users worldwide.
With tools for process design, automation and analysis, BPMonline CRM facilitates continuous process optimization which is required from enterprise management software.
The system dramatically improves manageability by:
• Offering a complete business process management cycle
• Managing customer database
• Organizing marketing activities
• Automating document processing
• Supervising of employees time usage
• Analyzing business results
Learn more about BPMonline CRM →
Compare Software by 1CRM Corp.
Instant Business Information, Anywhere
The info@hand CRBM System blends a best-of-breed Customer Relationship Management system with comprehensive order management, project, resource, service & HR management, a free Self-Service Portal with eStore, and optional QuickBooks integration. An integrated web-based application, info@hand will revolutionize information flow throughout your business, and deliver several key benefits: Reduced Administrative Costs, Improved Efficiency, Happier Customers, Increased Sales Effectiveness and Greater Sales Reach. Because info@hand is web based, all its benefits are available to every company employee whether they are in the office, at home, or on the road.
Learn more about info@hand CRBM →
Compare Software by Zoho Corporation
Help Desk software and Asset Management Tool
ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.
ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.
Learn more about ManageEngine ServiceDesk Plus →
Compare Software by Inflectra Corporation
Take Your Customer Support to the Next Level
Are you drowning in customer emails and support tickets? Are you struggling to keep up your customers needs? Do you wish you could improve customer satisfaction while at the same time reducing your support costs?
KronoDesk™ is an integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.
Learn more about KronoDesk →
Compare Software by Zoho Corporation
Web based customer support
SupportCenter Plus is a web-based CRM application and customer support tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Learn more about ManageEngine SupportCenter Plus →
Compare Software by Lennoxhill
Cloud-based Quality Assurance Solutions
A cloud-based quality management software system that offers a comprehensive set of quality management software applications. Includes document control, complaints management, audits, non-conformance reporting, CAPA and escalation. Ideal for managing ISO 9001 processes. Easy to Use, Simple to Set-Up and Competitively Priced with a Strong ROI
Learn more about isoTracker QMS software →
Compare Software by Acobot
Close Up to 70% of Support Tickets, Automatically
Acobot Customer Support Automation for CRM helps you get more from your help desk software by improving customer experience, reducing support tickets and boosting first-contact resolution rate. Acobot is a hosted solution, simple to deploy, easy to use, and seamlessly working with a wide range of help desk software.
Learn more about Acobot Customer Support Automation for Help Desk →
Compare Software by NetSuite
Web store and Ecommerce Business Software
NetSuite Ecommerce software is the only cloud business management system to help Ecommerce companies and multi-channel retailers run their entire business with one seamless system, from web store to CRM to order management to inventory to fulfillment to accounting. It is used by over 16,000 organizations worldwide.
Learn more about NetSuite Ecommerce →
Compare Software by LogicBox Software, Inc.
Your custom CRM in the Cloud!
CRM apps are easy. There are dozens of choices. Getting your web-based CRM application to incorporate your unique upstream and downstream processes is the challenge. You can pay exorbitant fees to a Salesforce developer for a clunky configuration that meets half of your needs. Or you can choose a provider that will deliver a custom data model that scales your business and automates all the processes that makes your business special.
Learn more about LogicBox for CRM →
Compare Software by Admintrack
Effective Clould-based Issue Tracking for Professional Teams.
AdminiTrack is a highly effective, easy-to-use, high performance, hosted Issue and Task Tracking Application designed specifically for professional project teams. AdminiTrack can be accessed from anywhere in the world with just a browser. AdminiTrack lets corporate project teams focus on identifying issues and tasks and ensuring they get resolved. You could choose to install, configure, and support a complicated client/server or locally hosted application, but why take on that cost and risk? We take care of the infrastructure, including hardware and software, and provide free support and upgrades. All you need to do is login.
AdminiTrack offers all the features you would expect in a professional system. If you are a consulting company looking to attract clients, find out more about AdminiTrack's free co-branding feature. Try the system free for 30 days and see how well AdminiTrack works for your team's specific issue tracking needs.
Learn more about AdminiTrack.com →
Compare Software by BPMonline
CRM and Contact Сentre Technology Combined
Software by PieSync
Power of Highrise in Your Gmail
PieSync is easiest tool to improve the productivity of your sales and support teams by integrating Highrise into your Gmail.
View all contact information from within any email, create new contacts quickly, add an email to a contact with a single click and even have your contacts and tasks synced with Google Contacts and Google Tasks.
It will save you a ton of time every day you communicate with anyone.
Learn more about PieSync →
Compare Software by MediaFunnel
Enterprise Social Media Management
MediaFunnel is the enterprise social media management system (SMMS) that lets multiple users manage content on multiple Facebook and Twitter accounts.
MediaFunnel's features include Brand Monitoring, Tweet and post scheduling, Tweet and Facebook post assignment. User roles include: Guest, Contributor, Publisher and Administrator. Users can post to multiple accounts simultaneously.
The Contributor role lets you define users who can create social media content, but their content must be reviewed by a Publisher or an Administrator before its publicly available on Twitter or Facebook. This adds a level of security to your organization's social media presence.
Tweets and Facebook posts can be scheduled for a specific time, or a set of content can be time released at pre-defined intervals during a specified time window.
MediaFunnel integrates with bit.ly and Google URL shorteners.
Learn more about MediaFunnel →
Compare
Customer Service App Directory
Software by Loc8.com
Full spectrum field service for asset maintenance and job management
Many of the world's largest businesses rely every day on Loc8's tightly integrated, asset-centric maintenance, help desk app, and field service software to run their operations, manage their facilities, and maintain their assets.
Loc8 delivers the most powerful integrated, asset-centric maintenance, help desk, and field service platform available today. We give companies total visibility and control of their fixed and IT assets including the location, condition, value, and maintenance status.
Loc8 provides simple email templates, Internet and intranet integration, automated ticket creation, and even automated ticket allocation with job dispatch to our smartphone and tablet applications.
Throughout Loc8 you can view the history of changes to all items, including help desk activities. Various levels of logging give you a powerful audit trial should it be required, or simply user-input logs for tracking changes to items
CompareLearn more about Loc8.com → Software by Commence Corporation
Online CRM for Small to Mid-Size Businesses
An affordable robust On Line CRM Software solution for businesses of 5 to 100 users that includes Contact Management, Activity Management, Sales Management, Lead Management, Marketing, Customer Service, Project Management and Reporting. Cloud based use with Mac, PC or Tablet. Fully integrated with E-Mail clients MS Outlook, GMail, Yahoo, Mac mail and others. Offline access via any mobile device.
* Top Rated Award Winning Software
* #1 Alternative to Higher Price Programs - Microsoft CRM & SF.COM.
* More than Two Decades of Industry Relationships
* Several Thousand Customers around the World
"The Most Trusted Name in CRM"
CompareLearn more about Commence Online CRM → Software by ServiceSidekick
Online CRM for the Service Industry
Kickserv (formerly Servicesidekick) is an web-based CRM application for the service industry which is easy-to-use. Our solution offers customer relationship management (CRM), scheduling, estimates, calendar management, mobile access, invoicing, dispatching, and more. Kickserv also synchronizes to QuickBooks Desktop and Online so you don't have to double entry which is saving you time and MONEY.
Ideal for Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Landscaping & Lawn Care, Maid Service, Pest Control, and many more industries!
CompareLearn more about Kickserv → Software by Agendize
Make it easy for customers to book appointments
Book more appointments in seconds. Agendize Online Scheduling is the easiest way to manage your appointment scheduling on the web. Convenient automatic reminders reduce no-shows so you can use your time more wisely. The integrated CRM tool automatically collects valuable customer data such as name, number, email and more. Your sales teams will gain a full picture of your client’s online context and relationship with your business. Over 25 million online appointments are booked each day in America. Agendize Online Scheduling is a smart and efficient way to grow and expose your business on the web.
CompareLearn more about Agendize Online Scheduling → Software by SAManage
The easiest way to control your IT assets.
SAManage is a leading global provider of SaaS-based IT management solutions which empower organizations in North America to simplify the management of IT assets, gain better control, reduce IT costs, eliminate risks, and improve service levels.
CompareLearn more about Samanage IT Asset Management →
What is Customer Service Software?
Customer service applications are used to interact with customers for their immediate benefit. Customer service apps include the operational management of business components such as the contact center, the help desk, the call center, online support and field operations. Trends show that small businesses move their customer support increasingly into the cloud because of its advantages as an on-demand (SaaS) software.
Customer Service Software Comparison
Use GetApp to find the best customer service software and services for your needs. Our intuitive directory allows you to make an easy online customer service software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.
Deployments
Pricing model
Customer types
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