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Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.
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Hey!Ho! is a system for managing activities, workflows, and service levels, through which it is possible to standardize a company's operations, identify possible bottlenecks, segment the daily requests received, and prioritize them according to their degree of urgency. Available in Portuguese.
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Optanix is an AIOps software that helps businesses monitor IT infrastructure, manage network performance, generate predictive analytics, and more on a centralized platform. It enables staff members to utilize multi-perspective and root-cause analysis to detect issues, take corrective actions, and prioritize tickets, among other operations.
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HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.
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etrack1 owns the entire value chain from technology to implementation, hosting and support.
This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.
This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.
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sDesk is an IT service management software that includes features like managing incidents, requests, changes, problems and major incidents through its cloud platform. The software also has a security operations centre that ensures cybersecurity threats are not overlooked by providing threat bulletins from sources like the National Cyber Security Centre.
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Maestro Intelligence Hub is a cloud-based platform designed to help small to midsize organizations connect the frontend and backend applications such as ERP, CRM, accounting, or POS to streamline and evaluate operational processes.
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Infused with the same technology as the Microsoft ecosystem you depend on, ServiceTeam ITSM is native to the Microsoft Power Platform and Dynamics 365.
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SoftBCom Service Desk is a cloud-based IT service management application that allows companies to automate their business processes and easily track requests for service throughout the resolution cycle. It makes it easier for service desks and IT departments to handle more requests by automating time-consuming tasks.
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K inventory is an online software and mobile app of inventory management, created for all types of companies. It improves the reliability of your assets' tracking.
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IT Communication Assistant is a low-key web app that provides IT specialists a workspace with interactive IT communication templates and tools, born from real experiences and challenges within IT teams.
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NeuQs Free Help Desk ensures delivery of professional levels of service through management and feedback.
Based on .Net technologies; uses scalable SQL Server.It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email.
Based on .Net technologies; uses scalable SQL Server.It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email.
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Infraon Desk is an integrated Pink Elephant-certified platform that unifies multiple IT/business teams to streamline and accelerate the IT service management lifecycle. With real-time event detection and ticket management, it offers a single dashboard to deliver ITSM excellence.
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CommandLink SD-WAN delivers seamless multi-wan connectivity for all locations, integrating security and improving cloud application performance. The UTM/NGFW integration offers direct access to the internet for every location, avoiding high latency traffic through carrier gateways.
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KACE Cloud is a patch management software that helps businesses protect remote devices across endpoints. The platform offers location-tracking capabilities, that enable managers to monitor device locations in real-time.
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KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.
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CommandLink ITSM is an all-in-one IT service management tool for SD-WAN, UCaaS, CCaaS, firewalls, and more. It enables customizable workflows, event-driven actions, analytics, ISP services, project management, and dashboards. The platform also provides integrated support, voice and phone system controls, invoice automation, secure SD-WAN, user roles, and SASE configurations, ensuring efficient global network performance management.
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IT4 is a solution offered by IT4Control that is designed to assist CIOs with tasks related to information systems. Using a unique platform composed of different modules, IT4 helps users address both technical and financial challenges.
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PC-Duo provides fast and reliable PC-to-PC remote control and remote access over LAN/WAN and internet connections.
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tbXMS is an enterprise grade network monitoring and network management platform. The goal is to be a truly distributed, scalable management application platform for all aspects of the FCAPS network management model.
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tbITSM is a cloud-based IT service management (ITSM) software that helps businesses in IT, travel and leisure, finance, retail, manufacturing, and other industries streamline help desk operations and optimize IT services. It lets staff members utilize the information technology infrastructure library (ITIL) framework to review, define, and manage the overall ITSM processes.
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TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.
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Service Management Automation X (SMAX) is an IT Service Management (ITSM) software that provides an integrated, intelligent, and role-based service experience for employees. SMAX comes with advanced features such as AI and automation, codeless configuration, and a no-wait self-service portal that provides a consumer-like service experience.
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Navvia Process Modeling Software provides process modeling and documentation tools to assess, design, and govern IT and business processes. Navvia supports quick and cost-effective design of workflows, user stories, and requirements to drive automation and digital transformation. The software includes process repository features for securely organizing and sharing processes across an organization.
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