Guesty Reviews - Pros & Cons, Ratings & more

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Lodgify

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Hostfully Property Management Platform

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Managing a hospitality business is complex. Guesty is your partner in making it easier. With an all-in-one platform, Guesty’s purpose-built technology optimizes and automates every aspect of your hospitality operations so you can save time, maximize revenue, and stay ahead of the curve. 


Guesty

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iPad

iPhone

Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.

In special I would like to mention they have a great support department which will help you in any way possible.

We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.

The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.

Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.

Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.

I saw the improvement from the beginning as the little things that used to bug me before are now improved such support. Now it's fast, easy to communicate, and they will follow up on a case.

Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.

Whether it's saved replied, automated messages, or owner's portal, the management of listing all in one place is fantastic.

Customer support is the worst I even experienced. Only can communicate via email and they are on a different tome zone so if they call you it is a 3 AM EAT.

In terms of outsourcing guest communication it is the best solution we have found until now.

Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did.

The customer service has been very responsive and helpful.

This software is so easy to use. It has a modern, modular design that makes it easy to use, even for those who are not especially comfortable with computers.

The team shows a genuine interest in helping us achieve our goals, checks-in regularly with updates and advice, and responds quickly when help is needed.

Guesty has really impressed us manage our properties by helping us cut costs and be efficient.

The UI looks good and there are a lot of integration options.

Being able to have a holistic view or my calendar, earnings, performance etc. My favorite thing about this software is the automation and the amount of customization that you can do with automation.

Kigo

I've had a great experience with Guesty - they have a caring, competent team and a fantastic product. I've tried several alternatives, and I am comfortable saying Guesty is the best vacation rental solution available.

Fantastic product, exceptional company

I've automated 80% our business with the help of Guesty and don't need to toggle between multiple softwares to get things done. It's been a major driver of our growth in 2021!

Best all-in-one management software

Overall:
The software is good, and integrations are good. Not the best, as many are far better in some respects.

The customer service is absolutely terrible. The worst I've ever experienced. I've had almost 3,000 AirBnB guests, and talking to them makes me feel like my worst guests as I get repeatedly frusturated at the support team, and feel like i'm not being helped or taken care of. Guesty charges 3% of revenue, which means I pay over $1,000/month for it. If they treat me like this, I can't imagine how they treat smaller hosts that don't make over $20,000/month. 

I hope that Guesty gets my feedback here, as their customer support has made no comments on whether my direct feedback reaches the Guesty management or ownership teams. I think that while the software is great, on-boarding and support are archaic and severely need updates and improvements. I'm still using the software, but unless there are changes to how they handle client issues and requests, i'll be jumping ship as soon as a comparable software comes on the market.

I still have hopes for Guesty, so maybe once my income raises over $40,000 and monthly payments to guesty pass $1,000 overall, i'll be taken as a higher priority client for them. 

Excellent Software, Terrible Support

Best Channel Manager on the market. 

Thank you so much for this great 5-star review, Jakub. We really appreciate you being a loyal customer and helping to spread the word about Guesty. We’re here for you anytime.


Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on Guesty. Of course, it's not the most cost-effective, but for the price and the capabilities, I believe it is the best. [SENSITIVE CONTENT HIDDEN] and her team have been great to us and we look forward to growing our business with Guesty. 

Guesty handles most all of our organizational needs

Guesty is one of our favourite softwares that provides end to end solution for operational management as well as multiple online reservation channel management. As an extensive solution provider it solves our needs in general however when it comes to details there appears some critical problems which you need to address the customer service.

Guesty makes it easy to manage bookings with its exceptional features

Extremely poor and unsatisfied considering the amount of money you have to pay, which is ludricious to begin with - we regret moving from uplisting to guesty.

AVOID - DO NOT BUY FROM GUESTY IF YOU ARE LOOKING TO SCALE

Hi Hasan, we are constantly evaluating user feedback in order to improve our system. This review has been taken onboard and we will work to evaluate your technical limitations with your Success Manager.  Thanks!




Guesty has been a one stop shop for us. It makes our teams experience much easier and listing on all platforms a breeze. We love that they are adding new features and always improving. Our team sucess rep Taylor, was great. Our team loved meeting with her on our calls and each meeting was so productive and a lot of fun. Top notch service!

Guesty Top Tier Software

After dealing with two other PMS, and demoing  a couple more I can confidently say it's the best out there and worth the price tag.

Truly the elite PMS

I am currently looking for a different company and would never recommend them to any property management company. Very disappointed especially for the price. 

Lack of Customer Service on Major Issues

Hi Shanyn,

Thank you for reaching out and expressing your concerns. We are devastated to hear about this.

We would love the opportunity to turn things around for you. Please provide us with your email address and we will reach out ASAP to remedy these concerns. 

Kindest Regards,
The Gusty Customer Success Team

It is nice as long as you don't need help ! If you ever need support for technical issue, you will regret doing business with them.

Terrible support - be aware

You can’t run anywhere the full service from the app.  Overall guesty is pretty bad.  I came from guesty for hosts and that had way more functionality for way less of a price.  I would avoid guesty at all costs, especially if you use VRBO.  Their “integration” is very bad and any alteration, requires lots of manual work to fix guesty.  Incorrectly calculates tax and channel commission with no way to edit other than submitting a support ticket smh. 

Lacking in features you would expect 

[SENSITIVE CONTENT HIDDEN] is our account manger. She is super responsive and available to help us troubleshoot integration issues with other platforms. She has helped us tremendously! We are a small but fast growing business and [SENSITIVE CONTENT HIDDEN] with Guesty helps us continue to learn all the new Guesty features to help us better manage our business. She is super sweet, personal, and very detailed. We love Guesty! 

The Best PMS Software in the vacation rental insdustry 

If you are like me, of course you need a solution.  I was misled by the marketing and sales team to sign up here, and misled by biased 'comparison' web pages on the internet that are optimized enough to bring everything to the forefront. 

I have built my lil airbnb biz to 150k/year plus ( gross, not net ) in less then a year, and as a software engineer, I know good software when I see it.  I have tried 8 or 10 similar tools and reviewed 50 - 60 to pick those 8.   I am happy to share what worked to help those out in a similar position.  Here is what I have tried and what worked, with + and - to compare advantages and disadvantages. 

What I detest most of all is business models like guesty's, which want a percentage of your company ( via a percentage of your sales ) to give you their service.  Avoid these at all costs. 

Lodgify 
 - Solid site for creating your own bookings, CANT import your listings, you have to recreate them, expensive... currently at $34/listing. 

Tokeet 
 - Tons of promise at the beginning, automates import and export to different sites, start with Airbnb listings you created and auto generate listings elsewhere - but the messaging feature is so darn broken it made me want to pull my hair out.  Every single incoming message is a new thread.  Imagine looking at your phone and there are 30 new message threads from the same person.  What the...   Also, the linking listings to avoid double bookings feature requires a Phd to get correct, its BAD... more below

Nightmare of a Software Experience - stay away / False Advertising

I've been using Guesty for a year now with about 20 ads and I think I can make a pretty accurate opinion.

The software is ok overall but unfortunately Guesty is surfing on its place of leader of the market. The UX/UI is really bad overall. There are still many bugs.

One big problem: Guesty isn't responsive!! Yes we are in 2022...
The mobile app is useful but don't count on it if you need to change something on one of your listing. It's only useful to check your calendar and to answer your messages. Nothing else.

Overall the tool helps you in a lot of tasks but it will make your life very difficult in others.

The tool is really badly translated (in French anyway) so I stayed in English. It looks like it was translated by an intern using Google Translate! Moreover, the date formats are American which is confusing for my European guests.

I hope Guesty will make big efforts on all these points because I don't even give them a chance when a competitor will propose a much better global experience.

I'm not even talking about the scam I experienced when I started with Guesty! An employee of Guesty kindly contacted me by email to offer me a training session with her to help me to get used to the tool. Of course she never bothered to tell me that this session was not free. I noticed on my invoices that I had been charged $750 for 2 or 3 hours of training!!!!!!!! I obviously complained to customer service but they didn't care.

Good software overall but a lot of shortcomings!

Not good at all. Couldn't tell you much about my experience with the employees other than a bunch of random names on emails. 

Expensive for the HUGE lack of Customer service. There is no phone number to get support. 

Guesty is a great tool to manage your properties and all related tasks and administration that comes along with it. In special I would like to mention they have a great support department which will help you in any way possible. 

In the two years I've worked with Guesty I've always had a dedicated point of contact who I could reach out to. In special I would like to thank [SENSITIVE CONTENT HIDDEN] for their support and dedication. 


Great PMS software

BAD, ticket too long to respond too, I was down from my booking system for a week which is a loss of £1000.

Guesty are terrible 

Absolutely horrible. This was the worst experience and I just had to come here to warn the masses.

Horrible Software

Hi Jennifer,

We are sorry to hear that this has been your experience. From what I can see you used the Guesty for Host service. Is this correct? I ask as this is the Guesty for Pro review site. I would like to redirect your feedback to the relevant department at Guesty for Host. Are you able to send me your email so that we reach out and work through the issues you have raised in this review?

Guesty is a one-stop shop helping us stay on top of the complexities of running a vacation rental management business.

Longstanding Relationship with Guesty

Overall, very happy. Our rep, Sarah S has really improved our opinion as she has been quick to jump in and help where needed and that has made us feel like we always have someone to reply on if anything goes wrong or extra support is needed. Most of our experiences with the various levels of tier support or positive as well. Occasionally we feel like we're repeating ourselves but that seems to just be the nature of support everywhere these days.

Great product, great team

Buyer beware. Although the functionality is good, the onboarding people are not transparent with costs. With VRBO and direct booking, it is necessary to set up a payment processor, which in my case I had to set up 5 for 5 different LLCs. Guesty encourages you to use Guesty Pay, which in my case I had to pay 5 different activation fees of $50 I wasn't aware of, as well as a $20 monthly fee on top of 10% processing fees. They basically are telling me too bad I should have read the disclosure closer. There is a lot to do to onboard and I missed it. Guesty is relentless about encouraging nervous new users to buy there add ons. I also have my 5 different LLCs set up to be billed for Guesty Management Software separately, and they keep billing one account, which causes overdraft issues. I keep getting the run around saying they are aware of the issue, and are forwarding to the correct team - BUT IT HAS BEEN OVER 3 MONTHS WITH NO HELP.

Be Careful Of Hidden Costs, Lack Of Support, And Billing Issues

Hi Aaron, 

We are sorry to hear about this experience. We would love to connect with you ASAP to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.


Guest communication for multiple properties costs a lot of time. Guesty found very efficient and innovative ways in solving this problem and we are very satisfied with this service.

Guesty helps us save a lot of time and money - we can manage multiple listings/properties on multiple rental platforms. Without this solution we would have not been able to grow as we did. 

Best Tool for Fast Growing Property Managers

Guesty has greatly improved over the year and a half I've used it. We researched other options as a replacement but never found a system to beat it. The team is happy to help where they can.

Helpful

Operations manager

Exploring Guesty

June L.:                                               Hi, I'm June. I'm the Operations Director of Keurig Group and I do give Guesty a four out of five. Before I used Guesty, I've only been using the Airbnb app, I've not used any other apps, and I need it. As our portfolio grows, we needed something to give financial reporting to owners and that's why we have gone to Guesty. Why we chose Guesty is that just in case if you want to increase the platform, the number of platforms that we can advertise, for example, in bookings.com and things like that, that gives us the option too. So we needed the financial, we need the platform where we can put all the different properties in one place as well as the ability or the flexibility for us to get other platforms involved. Because studying and having any other application on board is nerve wracking, it's scary, not knowing what to expect and you don't want it to disrupt what you already have, but I think it was a good thing that we took the plunge in and we decided to embark on this journey.
                                                       Yes, we did need to do a little bit of tweaks but what we did was we ... I mean, for me, I've constantly been in contact with the customer service and they were very prompt in their replies. I think for anyone who wants to get onto the Guesty platform, for myself, I prefer to just go one property at a time. Once you familiarize with the first property, get it going, understanding how it works, and then adding on more properties so that's for me. For example, if you are like me, not very technical in terms of computering and all that and softwares and you want to take one step at a time, I think it's good to just do one property and then from there you'll learn a lot and then expand it slowly.

Real Estate Investor

Guesty User Review

Krystal F.:                                            Hi, I'm Krystal. I am the owner. I give Guesty a five out of five rating. And for more reviews, click below.
                                                       Before Guesty, I did not have anything to help me manage my properties. Even though I only have a few, it was really difficult to keep track of who was checking and when. When I thought that I didn't have a booking, another platform would come in and book. So I found myself having to look at all the different platforms every day to keep myself organized. It didn't always work perfectly. I would make mistakes and forget that somebody was coming in, so I needed something to organize myself.
                                                       I chose Guesty because of the ease of use. I looked at a few different platforms on the internet and did read my own reviews. It appeared that setting up your properties with Guesty was pretty simple. The directions and the guidance that they gave really helped. The price seemed right for me. In fact, I did get in when there was a deal. The features hit exactly what I needed. The other thing that I think was really helpful is that I could use it both on my phone and on my computer.
                                                       Guesty was very easy for me to set up because I didn't have to do any of the work. They actually imported my properties from the other platform into theirs. I wanted to be super careful because I didn't want any mistakes to happen anymore, which is why I went to Guesty to help me out with that. So I went to the other platforms and did verify that everything was being imported into Guesty. And it was. No issues with that. I also was a little more at ease knowing that there are Guesty for host Facebook groups that I had already joined when I was looking for information and could see that one host had a question. Guesty was right on there and they could pop in and answer that right away. As well as any other ways to contact them, but I had already been familiar with that.
                                                       I would suggest Guesty to anyone because it's a great way to keep you organized. I was really attracted to the price. And for me, it is worth paying that small price each month so that I don't lose bookings over silly mistakes. I also want to add that Guesty will help you input your automated door lock codes so that you don't forget to do them on your own, which I was also doing and soon realized that I need something to help me with that. So now I don't even have to think about it. Guesty automatically adds those door locks for me and no worries.

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