CenturionCARES - 2026 Pricing, Features, Reviews & Alternatives

CenturionCARES is a one-stop-shop for CARES Contact Center (ACD), CARES Interactive Voice Response (IVR), CARES Predictive Dialer, and CARES Connectx (Hosted PBX) solutions. We are the sole designer and manufacturer of state-of-the-art software solutions that enable organizations of all sizes to optimize their communications infrastructure and increase operational efficiency while greatly reducing the stress on your internal I.T. resources. We’ve been helping enrich member and customer service experiences for hundreds of Credit Unions, Banks, Public and Private Utilities, and Government Agencies throughout the country since our founding in 1981. CARES solutions are designed specifically to complement each company’s unique culture and standards, whether through automated or live agent interaction. Our software integrates quickly and seamlessly with any existing telephony and network systems with minimal impact on customer service operations, providing benefits including:

• Reduced time and costs for delivery of new or enhanced services

• Greater operating efficiency

• Increased staff productivity and accountability

• Real time and historical data sharing for more personalized service offerings

• Detailed reporting to support well-informed business decisions organization-wide

• Enriched customer/member service experiences with each interaction

CARES features and functionality can be added quickly and easily through simple software updates, and the product will never sunset, making CARES a safe and worry-free investment. Popular CARES efficiency-boosting and quality assurance components include:

• Pre-Authentication and ProSpeak (in queue announcements)

• Screen Pop of account information

• Call History and Tracking

• Courtesy Call Back option

• Agent Call Scripting

• Real-time agent assist

• Voice and Screen Recording

• Conversation Notes for CRM

• PCI-compliant bill pay options

• Over 100 reports with custom display

• Chat, Email, SMS

CenturionCARES has their Headquarters and Sales office in Oldsmar, FL, with Engineering and Support facilities in Waukesha, WI. Visit us online at www.centurioncares.com.