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Ameyo vs Salesforce Service Cloud Comparison (2026)
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Good recommendations?
Ameyo
4.2
(100)5
42
4
39
3
13
2
4
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Salesforce Service Cloud
4.5
(832)5
483
4
277
3
56
2
14
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
An all-in-one customer interaction suite powering over a billion interactions worldwide
Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
100
5
4
3
2
1
42
39
13
4
2
- Value for money
- Ease of use
- Features
- Customer support
62%
would recommend this app4.5
832
5
4
3
2
1
483
277
56
14
2
- Value for money
- Ease of use
- Features
- Customer support
73%
would recommend this appPros
“The platform's automation capabilities, real-time reporting, and customizable workflows have increased our call volumes, improved applicant engagement, and streamlined our admissions process.”
JA
Junaid A.
Assistant officer
“Ameyo is very useful dialer, help to improve productivity, autodialed feature help to connect customers without manual effort”
PD
Pooja D.
Senior Manager Quality and Implementation
“Seamless integration with existing CRM and databases”
JA
Junaid A.
Assistant officer
Pros
“It helps to do the case routing assignment and also the issue resolution can be automated, by freeing up agents to get more focus on bigger problems”
SB
Sachita B.
Certification course
“Between the chat functionality, call management, security, use cases for small to large businesses, and its high level of customizability...it's hard to beat this. While it does come at a premium cost, the sky is the limit with what it can do.”
AJ G.
Salesforce Administrator
“I used the platform to organize information, document communications, and ensure timely follow-up on tasks.”
KL
Kate L.
Sales
Cons
“The legal team from my company asked us to not go forward because of data security issues. If they had this covered, we'd have gone with Ameyo without any second thoughts.”
NM
Nitin M.
Associate Product Manager
“Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.”
MH
Mohamed H.
Senior Workforce/Data Analyst
“For the inbound call there is only 30sec to update and save the disposition and if we place the, no response, we have to wait for 30 seconds to place another call.”
Vr
Vaishnavi r.
Program support executive
Cons
“I am not responsible for purchasing software, so I don't know how much Salesforce costs, but that seems to be a barrier within our company for how many people can have accounts, which is my least favorite thing about Salesforce.”
JT
Jeana T.
Executive Director
“If there is any downtime or issues with the system, this effectively brings the customers support requirements to a halt”
Claire E.
Sales manager
“I don't like how it's inefficient in the way it displays information where it's not customizable enough for only focusing on essential info without scrolling and switching tabs.”
OD
Olga D.
Pharmacist
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features88
- AI Copilot
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Billing & Invoicing
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Visualization
- Delivery Tracking
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Storage
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For iPad Devices
- Forms Management
- Fuel Tracking
- Full Text Search
- GPS
- Geotargeting
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Incident Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Investigation Management
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Meeting Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Offline Form
- Online Forums
- Online Time Clock
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Performance Management
- Performance Metrics
- Permit Issuance
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Progressive Dialer
- Project Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Route Optimization
- SMS Messaging
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text to Speech
- Third-Party Integrations
- Video Conferencing
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Management
- Total features180
- AI Copilot
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Billing & Invoicing
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Calendar Management
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Code Enforcement
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Management
- Data Visualization
- Delivery Tracking
- Discussions/Forums
- Dispatch Management
- Document Management
- Document Storage
- Drag & Drop
- Driver Management
- Electronic Signature
- Email Alerts
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Storage
- Fixed Asset Management
- For Call Centers
- For Insurance Industry
- For iPad Devices
- Forms Management
- Fuel Tracking
- Full Text Search
- GPS
- Geotargeting
- Help Desk Management
- Historical Reporting
- IT Asset Management
- IT Incident Management
- IVR
- Inbound Call Center
- Inbox Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Investigation Management
- Issue Management
- Issue Tracking
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- List Management
- Live Chat
- Live Driver Tracking
- Location Tracking
- Macros/Templated Responses
- Maintenance Scheduling
- Manual Dialer
- Meeting Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Offline Form
- Online Forums
- Online Time Clock
- Order Management
- Order Tracking
- Outbound Call Center
- Payment Collection in the Field
- Performance Management
- Performance Metrics
- Permit Issuance
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Progressive Dialer
- Project Management
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Records Management
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Resource Allocation
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Route Optimization
- SMS Messaging
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Text to Speech
- Third-Party Integrations
- Video Conferencing
- VoIP
- VoIP Connection
- Voice Mail
- Workflow Management
Integrations
- Total integrations5
- Elastic Enterprise Search
- Five9
- Freshdesk
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- NiCE CXone
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talisma CRM
- Talkdesk
- Vonage Contact Center
- Workforce Optimization (WFO)
- Zendesk Suite
- Zoho CRM
- Total integrations15
- Elastic Enterprise Search
- Five9
- Freshdesk
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- NiCE CXone
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talisma CRM
- Talkdesk
- Vonage Contact Center
- Workforce Optimization (WFO)
- Zendesk Suite
- Zoho CRM
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