PayPal Point of Sale vs MyPOS Connect

Stripe

Shopify POS

SumUp

Stripe is a financial infrastructure platform that enables businesses to accept payments online and in person. It offers a suite of APIs for payment processing, subscription management, fraud prevention, and financial services integration Stripe provides both developer-focused tools with extensive documentation and no-code solutions for businesses without technical staff.

Shopify Point of Sale (POS) is a retail management system that integrates everything needed to run a successful brick-and-mortar or omnichannel business. The POS software and hardware work seamlessly together to streamline daily operations, from inventory management and staff controls to smooth checkout and detailed reporting.

SumUp offers card readers and POS systems designed for small businesses across various industries. The platform provides comprehensive payment solutions including portable card readers, self-service kiosks, and invoicing capabilities. SumUp also features financial management tools such as business checking accounts and customer engagement options through gift cards and reward programs, all accessible through a single mobile application.

Sales manager 

One common complaint about PayPal Zettle is its customer support, which some users have found to be lacking in responsiveness and helpfulness.

Executive Assistant

PayPal Zettle's customer support options are limited, with no phone support available and email support only available during business hours.

Good health

Customer support is generally regarded as responsive and helpful, with users reporting prompt assistance and guidance in resolving any issues or inquiries. While there are areas for improvement, such as occasional connectivity issues, limited payment options, inventory management limitations, and occasional delays in transaction processing, these concerns are not prevalent across all user experiences.

Finance team

We (our team) may need to explore this function as we might be missing something, but it feels like this process could be streamlined as adding customer details when you have a queue of customers feels like it takes perhaps a little longer than is comfortable for customers.

The PayPal Here app is a mobile point of sale (POS) software designed to help businesses securely process debit or credit card payments and generate invoices. The application enables retailers and manufacturers to create and organize product lists and add details including photos and descriptions.

Billing & Invoicing

Compliance Management

Contactless NFC

Credit Card Processing

Data Import/Export

Data Synchronization

Discount Management

eCommerce Management

Electronic Payments

Electronic Signature

For Restaurants

For Retail

Inventory Management

Inventory Optimization

Inventory Tracking

Invoice Management

Item Management

Mobile Access

Mobile App

Mobile Card Reader

Multi-Location

Order Management

Payment Processing

PCI Compliance

Point of Sale (POS)

Real-Time Reporting

Receipt Management

Reminders

Reporting/Analytics

Reporting & Statistics

Restaurant POS

Retail Inventory Management

Retail Management

Retail POS

Returns Management

Returns Tracking

Sales Reports

Sales Tax Management

Sales Trend Analysis

Search/Filter

Third-Party Integrations

Transaction History

Transaction Monitoring

Reviews for PayPal Point of Sale come from a wide variety of industries, including retail (9% of reviewers), education management (5%), and health, wellness and fitness (4%). The most frequent use case for PayPal Point of Sale cited by reviewers is mobile credit card processing (43% of reviewers).

Users and use cases

Some users report that PayPal Point of Sale offers good value for money due to no monthly fees and affordable entry costs, and reviewers appreciate the transparent, flat-rate pricing. However, some reviewers feel transaction fees can be high, and users indicate unpredictable costs and recent fee increases reduce competitiveness.

Value for money

The PayPal Point of Sale integration most frequently cited by reviewers is PayPal, a payment processing product rated 4.8 out of 5 for its integration with PayPal Point of Sale.

Integrations

PayPal Point of Sale is a point of sale solution offering key features such as mobile access, payment processing, sales reporting, multilocation support, eCommerce management, and electronic signature capture, among others.

PayPal Point of Sale

Web-based

Android

iPhone

Square Point of Sale

Square Payments

Clover

PayPal

Lightspeed Restaurant

Basic

Connectivity and processing delays

Co Owner

We've been in a spot where service is weak and the app lags or crashes.

59% of reviewers feel negative about PayPal’s performance and speed. Reviewers indicate the app can be slow to load, process transactions, or update data, especially with poor internet connectivity. Some users report frequent lagging, freezing, or delays during payment processing, which disrupts their workflow. They find the requirement for a stable connection problematic in areas with weak signals. Users say slow response times and occasional bugs add stress and inconvenience, particularly when handling multiple devices or urgent transactions.

High and confusing fee structure

43% of reviewers feel negative about PayPal’s pricing. Reviewers report that transaction fees are higher than competitors and can impact profitability. Some users find the variety of fees confusing and difficult to predict, especially for different transaction types or international payments. They indicate monthly subscriptions and commissions add to overall costs. Users say the lack of fee transparency and frequent increases make budgeting challenging. They think high fees are a major drawback for small businesses and frequent users.

Slow refunds and dispute handling

70% of reviewers feel negative about PayPal’s refunds and dispute management. Reviewers report delays in receiving refunds and difficulties resolving disputes, especially when funds are held or transactions are flagged. Some users indicate customer support is slow to respond and often favors buyers in disputes, which can be frustrating for sellers. They find the process for verifying accounts and tracking lost payments cumbersome. Users say the system’s sensitivity to fraud sometimes leads to unnecessary account holds, impacting their ability to access funds promptly.

Inconsistent customer service quality

Accounts Payable Specialist 

the customer support is terrible you can wait for hours to speak to someone and in most cases they will say they will have to look into it and get back to you but then they take days to weeks to get back to you.

44% of reviewers feel negative about PayPal’s customer support. Reviewers report difficulty reaching support representatives and long wait times for issue resolution. Some users indicate responses are often automated and lack helpfulness, making it hard to address urgent problems. They find the support process complicated, requiring multiple steps or follow-ups. Users say inconsistent quality and limited availability contribute to frustration, especially when dealing with account issues or disputes. They think reliable customer service is lacking compared to other payment solutions.

Difficulties with account and fund transfers

Admin

I had a issue at first where I had to verify my bank information for like 2 weeks before it would let me transfer the money I made, it is fixed now, but it was annoying at first.

40% of reviewers feel negative about PayPal’s bank account management. Reviewers report challenges linking accounts, slow fund transfers, and strict verification processes. Some users indicate limitations on withdrawals, currency conversions, and adding foreign bank accounts. They find account freezes and security measures disruptive, especially when funds are inaccessible. Users say resolving issues often requires switching to the web version or contacting support, which is inconvenient. They think delays and complications in managing bank connections hinder smooth financial operations.

Efficient invoicing tools

Electrician

Keeping track of payments and invoices are also very simple and effective.

95% of reviewers feel positive about PayPal’s invoicing features. Reviewers appreciate being able to create, send, and track invoices directly from the app. Some users report that managing invoices is straightforward and helps them keep organized records. They indicate the ability to send reminders and receive payments quickly is valuable for their business operations. Users find invoicing flexibility, such as naming invoices and monitoring payment status, enhances their workflow. They say PayPal’s invoicing tools are essential for managing finances and maintaining clear communication with clients.

Quick and simple setup process

95% of reviewers feel positive about PayPal’s setup process. Reviewers indicate the initial setup is easy and straightforward, with clear instructions provided. Some users find it convenient to integrate PayPal with their existing accounts and devices. They appreciate the minimal time required to get started and value the flexibility for different business types. Users report that configuring the system is uncomplicated, allowing them to begin accepting payments quickly. They say the setup experience is user-friendly and important for businesses needing fast onboarding.

Trusted security and reliability

98% of reviewers feel positive about PayPal’s safety and reliability. Reviewers indicate they trust PayPal to protect their financial information and appreciate its reputation for secure transactions. Some users report feeling comfortable using PayPal for both personal and business purposes due to its established reliability. They find peace of mind knowing their money is safe, especially when dealing with unfamiliar sellers or websites. Users think PayPal’s widespread use and recognizable brand contribute to their confidence in its safety. They say PayPal’s consistent performance and secure environment are important for online purchases.

Sales Representative

But there’s not so many options to organize the inventory or change settings for discounts and taxes, so sometimes we need to find workarounds or do it manually after the day.

Writer

I use the app to manage my product inventory for an art gallery, create and redeem gift cards for my store and I like that you can view sales reports in real time.

Home service center

The user-friendly interface, quick setup, and the ability to accept a wide range of payment methods enhance the overall experience for both businesses and customers.

Additionally, the detailed analytics and reporting features provide valuable insights into sales performance, which is crucial for making informed business decisions.

We also like that you can record cash sales too, not just card sales, giving you a complete picture.

Field Engineer

The thing I like most about PayPal Zettle is the tracking of inventory, and employee management, helps with streamlining

Owner

I can take it on the go and track my inventory and also accept different payments.

OWNER

The price for the receipt printer could be lower though.

The card reader connects fast and the app just works, I don’t have to think too much about it during busy moments.

We also like the easy to use overview of inventory and products, so you can easily keep track of sales and stock.

One I found out that they have a pos and card reader, I was set.

Physician - CEO

Their workaround is that I should log into Paypal manually every time a patient uses an HSA account and enter it into their online site.   Since we use Zettle for inventory management including the inventory of controlled substances like testosterone pellets and RX injectables which is required by the DEA, that would NEVER work.

With Paypal, you can pay on many websites, send and receive money almost anywhere in the world, create invoices and also link your visa card to facilitate transactions.

Its user-friendly interface and seamless integration with PayPal's broader ecosystem make it a popular choice, enabling businesses to accept payments easily and manage transactions efficiently.

We already had a PayPal account, so was great to have a product that we could link with it.

Staffing Manager

All terminals showed key sales information without ability to hide that data.

Limited Payment Options: While PayPal Zettle offers various payment methods, including card payments, there have been requests for additional options such as support for alternative payment systems or digital wallets.

They lock down my account regularly due to the clinic accepting Health Savings Account Cards (as do all doctors) which usually only have magnetic strips, not chips.

Payment Admistrator 

I use PayPal Zettle for my bills, payment of devices and also receive payment from my customers through my business.

I've sent several emails (to which I've gotten the auto-responder saying they've been received and assuring me I'll have a response within a couple of days) to which no one has yet responded, and I've managed to get through to someone on the phone one time who ASSURED me that he would get to the bottom of it and have me a response emailed out within a few hours, and, surprise, I never heard back.  

Manager

Worked as a short term solution, however high fees and service level will make you look for alternatives.

Research Assistant

What I least like about Pay Pal Zettle is the lack of inventory control and integration.

Plenty of integration and iotions for API conmections.  

My staff is hard-pressed at the front desk to keep up as is and logging into their site every time we need to use an HSA is ludicrous and will completely ruin our inventory and P&L data.

Its intuitive interface and range of features make it a convenient option for merchants.

A customer database was only recently added and it is very simple without good reports, and without the ability to upload existing customer information.

It has been way too long that my legitimate business has not been able to withdraw MY money, or process credit card payments from my customers.

Hairstylist

As of today, after many calls, the still have not fixed the issue so I feel I was lured in by promise of a working capital loan if I met certain requirements, then I did everything right and boom, bait and switch, no loan for zettle users.

With one particular issue, failed to refund and sided with supplier without a logical explanation.

We do not like the fact that we feel like it was a bait and switch when it comes to the PayPal-iZettle and PayPal's working capital loans. As told to, we used the platform over one year and met the income amount by almost double but could not get the working capital loan.

Bookkeeper

My customer complained of a confusing set up and that though they don't often use the hardware, it does take a while to boot up and occasionally loses it connection, making it less reliable than the online options.

Customer Service and Support

User-Friendly Interface: PayPal Zettle offers a remarkably intuitive interface, making it easy for small business owners to set up and start accepting payments swiftly.

Accounting management officer

that installments got through the PayPal Here framework are at first frozen for 48 hours, creating setbacks for getting to reserves

The PayPal platform is a trusted and secure method of moving money from card transactions into bank accounts.  

Production Manager

It is super fast and reliable for transferring funds.

I like using PayPal Zettle it is user friendly and the mobility of the app.

Users appreciate the ease of setting up their accounts, managing inventory, and processing payments through the intuitive app.

Software Engineer

The solution works pretty well and customers are happy.

doctor

It is available to all countries and the ease of dealing and transferring currencies between different countries without even the need for transactions on the ground

I was a small-time user, so maybe larger business can get better transaction rates, but the 3.5% fee and  $0.49 transaction fee makes it on the expensive side.  

Helping people

Withdrawal processing and no conversion fee

Businesses operating in areas where Zettle is not yet widely available may need to explore alternative payment solutions to cater to their customer base effectively.

Assistant  Manager

It offers quite good inventory management features

Sales associate

Most do not care for receipts anymore but there are handful who do (older generation).

It can be used easily from a mobile device meaning it is ideal for businesses seeking POS at multiple venues.

proprietaria

I think PayPal is a useful tool for anyone who needs to make payments online, but it's also important to be mindful of its terms of use and its security policies.

Payments

Credit and Debit Cards

Refunds and Disputes

Customer Support

Bank Account Management

Pricing

Client Payments

Transaction Fees

Small Business

Mid-size Business

Large Enterprises

Freelancers

Square for Retail

Square for Retail is a point of sale (POS) system for retail businesses, with integrated inventory management, customer profiles, employee timecards, and more

RetailEdge

RetailEdge is a point of sale solution that helps retail businesses manage inventory and sales orders. Key features of the platform include barcode scanning, item listing, customer history tracking, credit card processing, price management, invoicing, secure data storage, and gift card distribution.

Acumatica Cloud ERP

Acumatica is a cloud-based ERP system for midmarket companies seeking comprehensive business management. It offers industry-specific solutions for construction, distribution, manufacturing, professional services, and retail, with modules for financial management, inventory control, and AI-powered analytics. Users can access data from any device with flexible deployment options and integration with existing tools.

MyPOS Connect is a customizable cloud-based point-of-sale solution designed to help businesses streamline inventory management, purchasing, customer relationship management, and other business operations. 

PayPal Point of Sale vs MyPOS Connect Comparison (2026)

PayPal Point of Sale

MyPOS Connect

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives