PayPal Point of Sale vs Restroworks

Stripe

Shopify POS

Gofrugal

Stripe is a financial infrastructure platform that enables businesses to accept payments online and in person. It offers a suite of APIs for payment processing, subscription management, fraud prevention, and financial services integration Stripe provides both developer-focused tools with extensive documentation and no-code solutions for businesses without technical staff.

Shopify Point of Sale (POS) is a retail management system that integrates everything needed to run a successful brick-and-mortar or omnichannel business. The POS software and hardware work seamlessly together to streamline daily operations, from inventory management and staff controls to smooth checkout and detailed reporting.

GOFRUGAL offers retail, restaurant, distribution and Enterprise businesses a range of ERP and Point of Sale (POS) solutions suitable for multiple trades, with a cloud-based option boasting multi-store management, inventory control, purchase automation, BI reporting & data syncing for offline access

Sales manager 

One common complaint about PayPal Zettle is its customer support, which some users have found to be lacking in responsiveness and helpfulness.

Executive Assistant

PayPal Zettle's customer support options are limited, with no phone support available and email support only available during business hours.

Good health

Customer support is generally regarded as responsive and helpful, with users reporting prompt assistance and guidance in resolving any issues or inquiries. While there are areas for improvement, such as occasional connectivity issues, limited payment options, inventory management limitations, and occasional delays in transaction processing, these concerns are not prevalent across all user experiences.

Finance team

We (our team) may need to explore this function as we might be missing something, but it feels like this process could be streamlined as adding customer details when you have a queue of customers feels like it takes perhaps a little longer than is comfortable for customers.

The PayPal Here app is a mobile point of sale (POS) software designed to help businesses securely process debit or credit card payments and generate invoices. The application enables retailers and manufacturers to create and organize product lists and add details including photos and descriptions.

Billing & Invoicing

Compliance Management

Contactless NFC

Credit Card Processing

Data Import/Export

Data Synchronization

Discount Management

eCommerce Management

Electronic Payments

Electronic Signature

For Restaurants

For Retail

Inventory Management

Inventory Optimization

Inventory Tracking

Invoice Management

Item Management

Mobile Access

Mobile App

Mobile Card Reader

Multi-Location

Order Management

Payment Processing

PCI Compliance

Point of Sale (POS)

Real-Time Reporting

Receipt Management

Reminders

Reporting/Analytics

Reporting & Statistics

Restaurant POS

Retail Inventory Management

Retail Management

Retail POS

Returns Management

Returns Tracking

Sales Reports

Sales Tax Management

Sales Trend Analysis

Search/Filter

Third-Party Integrations

Transaction History

Transaction Monitoring

Reviews for PayPal Point of Sale come from a wide variety of industries, including retail (9% of reviewers), education management (5%), and health, wellness and fitness (4%). The most frequent use case for PayPal Point of Sale cited by reviewers is mobile credit card processing (43% of reviewers).

Users and use cases

Some users report that PayPal Point of Sale offers good value for money due to no monthly fees and affordable entry costs, and reviewers appreciate the transparent, flat-rate pricing. However, some reviewers feel transaction fees can be high, and users indicate unpredictable costs and recent fee increases reduce competitiveness.

Value for money

The PayPal Point of Sale integration most frequently cited by reviewers is PayPal, a payment processing product rated 4.8 out of 5 for its integration with PayPal Point of Sale.

Integrations

PayPal Point of Sale is a point of sale solution offering key features such as mobile access, payment processing, sales reporting, multilocation support, eCommerce management, and electronic signature capture, among others.

PayPal Point of Sale

Web-based

Android

iPhone

Square Point of Sale

Square Payments

Clover

PayPal

Lightspeed Restaurant

Basic

Connectivity and speed issues

Co Owner

We've been in a spot where service is weak and the app lags or crashes.

59% of reviewers feel negative about PayPal’s performance and speed. Users report frequent lag, slow loading times, and occasional app freezes, especially in areas with poor internet connectivity. Reviewers say that processing transactions can be delayed, and the need for a stable connection can hinder operations in certain environments. Some users mention issues with synchronization across devices and slow verification processes. They indicate that these performance problems disrupt workflow and add stress, particularly when handling time-sensitive transactions or serving customers in real-time.

High and unpredictable fees

43% of reviewers feel negative about PayPal’s pricing. Users frequently mention that transaction fees are higher than those of competitors, and the variety of charges can be confusing. Reviewers say that monthly subscriptions for certain features and fluctuating service fees reduce profitability, especially for small businesses. Some users feel that the overall cost makes PayPal less competitive, and the inability to customize rates for specific products or regions adds to their frustration. They indicate that the cumulative effect of fees is a significant drawback.

Slow and complex dispute handling

70% of reviewers feel negative about PayPal’s handling of refunds and disputes. Some users report that resolving payment issues or retrieving funds can be slow, sometimes taking weeks or even months. Reviewers indicate that the dispute process often favors buyers, and sellers may struggle to provide sufficient evidence. They say customer support is difficult to reach during disputes, and communication is frequently unhelpful or delayed. Users feel that account holds, verification delays, and overly sensitive fraud detection add to the frustration, making the process stressful and unpredictable.

Inconsistent customer support

Accounts Payable Specialist 

the customer support is terrible you can wait for hours to speak to someone and in most cases they will say they will have to look into it and get back to you but then they take days to weeks to get back to you.

44% of reviewers feel negative about PayPal’s customer support. Reviewers indicate that reaching support is often difficult, with long wait times and limited availability. Some users say responses are generic or automated, failing to address specific concerns. They report that resolving issues can be time-consuming, and support staff may lack the knowledge or authority to help effectively. Users feel that the lack of proactive assistance and inconsistent service quality can be especially problematic when dealing with account holds, disputes, or technical problems.

Challenging account and fund management

40% of reviewers feel negative about PayPal’s bank account management. Users report difficulties linking or verifying bank accounts, especially with international or non-US banks. Reviewers say that transferring funds can be slow, with delays of several days before money appears in their accounts. Some users mention account freezes, strict verification processes, and limitations on withdrawals or transfers. They indicate that resolving account access issues is often complicated, requiring additional steps or support, which disrupts business operations and personal access to funds.

Efficient invoicing tools

95% of reviewers feel positive about PayPal’s invoicing features. Reviewers appreciate the ability to create, send, and track invoices directly from the app or desktop, streamlining payment collection. Some users find it helpful to manage invoices on the go, with options to customize, monitor status, and send reminders. They indicate that PayPal’s invoicing tools are valuable for businesses needing to manage multiple payment types and keep organized records. Users say the integration with other PayPal services and the ease of accessing payment documentation enhance their overall financial workflow.

Quick and straightforward setup

96% of reviewers feel positive about PayPal’s setup process. Users report that getting started is simple, with clear instructions and minimal technical barriers. Reviewers appreciate that the platform is easy to configure on various devices and integrates smoothly with existing PayPal accounts. Some users say the initial setup is fast, allowing them to begin accepting payments or managing finances without extensive training. They find the onboarding process user-friendly, making it especially suitable for new businesses or those seeking a hassle-free solution for payment processing.

Trusted security and reliability

98% of reviewers feel positive about PayPal’s safety and reliability. Reviewers appreciate feeling secure when handling transactions, especially with unfamiliar parties or new websites. They indicate that PayPal’s reputation and longstanding presence provide peace of mind, with many users trusting it to safeguard sensitive information and funds. Some users say the platform’s reliability and widespread acceptance make it a preferred choice for both personal and business use. They find the safety features and consistent performance essential for online shopping and business operations, often highlighting the comfort and confidence PayPal brings to their financial activities.

Sales Representative

But there’s not so many options to organize the inventory or change settings for discounts and taxes, so sometimes we need to find workarounds or do it manually after the day.

Writer

I use the app to manage my product inventory for an art gallery, create and redeem gift cards for my store and I like that you can view sales reports in real time.

Home service center

The user-friendly interface, quick setup, and the ability to accept a wide range of payment methods enhance the overall experience for both businesses and customers.

Additionally, the detailed analytics and reporting features provide valuable insights into sales performance, which is crucial for making informed business decisions.

We also like that you can record cash sales too, not just card sales, giving you a complete picture.

Field Engineer

The thing I like most about PayPal Zettle is the tracking of inventory, and employee management, helps with streamlining

Owner

I can take it on the go and track my inventory and also accept different payments.

OWNER

The price for the receipt printer could be lower though.

The card reader connects fast and the app just works, I don’t have to think too much about it during busy moments.

We also like the easy to use overview of inventory and products, so you can easily keep track of sales and stock.

One I found out that they have a pos and card reader, I was set.

Physician - CEO

Their workaround is that I should log into Paypal manually every time a patient uses an HSA account and enter it into their online site.   Since we use Zettle for inventory management including the inventory of controlled substances like testosterone pellets and RX injectables which is required by the DEA, that would NEVER work.

With Paypal, you can pay on many websites, send and receive money almost anywhere in the world, create invoices and also link your visa card to facilitate transactions.

Its user-friendly interface and seamless integration with PayPal's broader ecosystem make it a popular choice, enabling businesses to accept payments easily and manage transactions efficiently.

Licensed Insurance Agent

I love that it not only takes credit and debit card payments, but it also prints out receipts!

We already had a PayPal account, so was great to have a product that we could link with it.

Staffing Manager

All terminals showed key sales information without ability to hide that data.

Limited Payment Options: While PayPal Zettle offers various payment methods, including card payments, there have been requests for additional options such as support for alternative payment systems or digital wallets.

Electrician

Keeping track of payments and invoices are also very simple and effective.

They lock down my account regularly due to the clinic accepting Health Savings Account Cards (as do all doctors) which usually only have magnetic strips, not chips.

Payment Admistrator 

I use PayPal Zettle for my bills, payment of devices and also receive payment from my customers through my business.

I've sent several emails (to which I've gotten the auto-responder saying they've been received and assuring me I'll have a response within a couple of days) to which no one has yet responded, and I've managed to get through to someone on the phone one time who ASSURED me that he would get to the bottom of it and have me a response emailed out within a few hours, and, surprise, I never heard back.  

Manager

Worked as a short term solution, however high fees and service level will make you look for alternatives.

Research Assistant

What I least like about Pay Pal Zettle is the lack of inventory control and integration.

Plenty of integration and iotions for API conmections.  

Director

Our customers appreciated being able to pay by card via a well-known and trusted platform

My staff is hard-pressed at the front desk to keep up as is and logging into their site every time we need to use an HSA is ludicrous and will completely ruin our inventory and P&L data.

Our funds were initially on hold for a few weeks before we were able to access them.

Its intuitive interface and range of features make it a convenient option for merchants.

A customer database was only recently added and it is very simple without good reports, and without the ability to upload existing customer information.

It has been way too long that my legitimate business has not been able to withdraw MY money, or process credit card payments from my customers.

Hairstylist

As of today, after many calls, the still have not fixed the issue so I feel I was lured in by promise of a working capital loan if I met certain requirements, then I did everything right and boom, bait and switch, no loan for zettle users.

With one particular issue, failed to refund and sided with supplier without a logical explanation.

We do not like the fact that we feel like it was a bait and switch when it comes to the PayPal-iZettle and PayPal's working capital loans. As told to, we used the platform over one year and met the income amount by almost double but could not get the working capital loan.

Bookkeeper

My customer complained of a confusing set up and that though they don't often use the hardware, it does take a while to boot up and occasionally loses it connection, making it less reliable than the online options.

Customer Service and Support

User-Friendly Interface: PayPal Zettle offers a remarkably intuitive interface, making it easy for small business owners to set up and start accepting payments swiftly.

Accounting management officer

that installments got through the PayPal Here framework are at first frozen for 48 hours, creating setbacks for getting to reserves

The PayPal platform is a trusted and secure method of moving money from card transactions into bank accounts.  

Production Manager

It is super fast and reliable for transferring funds.

I like using PayPal Zettle it is user friendly and the mobility of the app.

Users appreciate the ease of setting up their accounts, managing inventory, and processing payments through the intuitive app.

Software Engineer

The solution works pretty well and customers are happy.

doctor

It is available to all countries and the ease of dealing and transferring currencies between different countries without even the need for transactions on the ground

I was a small-time user, so maybe larger business can get better transaction rates, but the 3.5% fee and  $0.49 transaction fee makes it on the expensive side.  

Helping people

Withdrawal processing and no conversion fee

Businesses operating in areas where Zettle is not yet widely available may need to explore alternative payment solutions to cater to their customer base effectively.

Assistant  Manager

It offers quite good inventory management features

Payments

Credit and Debit Cards

Refunds and Disputes

Customer Support

Bank Account Management

Pricing

Client Payments

Cash Management

Small Business

Mid-size Business

Large Enterprises

Freelancers

Toast POS

Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational costs and improve customer experience

SpotOn

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Epos Now

Epos Now is a leading global cloud-based point-of-sale and payment system that specializes in helping US retail and hospitality businesses trade efficiently.

Thanks to a selection of tools, and an extensive app store, users can create bespoke systems that make running a business simple.

administrator

Response from support team is slow in calling back

Sr. BDM

The customer supports is excellent and on point always, any worry or query related to using software or any features are solved quickly.

Customer support agents are very helpful and they have full knowledge of product when we stuck so they helped out us.

POSist is a leading cloud-based restaurant technology platform suited for restaurants of all sizes. POSist offers scalable, reliable, and easy to use point-of-sale technology, enabling businesses to automate operations, integrate with aggregators, delight guests, and grow their revenue.

PayPal Point of Sale vs Restroworks Comparison (2026)

PayPal Point of Sale

Restroworks

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives