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eFACiLiTY Helpdesk and Knowledgebase
Centralized helpdesk ticketing software
Table of Contents
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eFACiLiTY Helpdesk and Knowledgebase - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: August 2025
eFACiLiTY Helpdesk and Knowledgebase overview
What is eFACiLiTY Helpdesk and Knowledgebase?
Managing support requests manually can lead to slow response times, miscommunication, and service bottlenecks. eFACiLiTY®’s Helpdesk & Knowledgebase solution automates and centralizes the service request process, enabling users to easily raise tickets and track their progress. By eliminating manual tracking, eFACiLiTY® reduces delays and ensures faster resolutions. The system provides real-time updates, ticket prioritization, and detailed analytics, helping managers identify issues early and optimize workflows. With automation and AI-driven insights, facility managers can improve team productivity, enhance customer satisfaction, and ensure service requests are resolved in a timely and efficient manner.
Key benefits of using eFACiLiTY Helpdesk and Knowledgebase
2. Automated Processes: By automating manual processes, our solution reduces the time and resources required for issue resolution, leading to quicker response times.
3. Centralized Access: With a centralized platform, organizations gain easy access to essential information, facilitating informed decision-making and prompt issue resolution.
4. Efficient Escalation Mechanism: Our system includes an advanced escalation feature that ensures critical issues are promptly identified and escalated to the appropriate level, minimizing delays and improving response times.
5. Improved Efficiency: Streamlined processes and centralized access contribute to improved organizational efficiency, enabling quicker resolution of service requests and grievances.
6. Enhanced Customer Satisfaction: By reducing delays in issue resolution and improving operational efficiency, our solution enhances customer satisfaction levels, strengthening organizational reputation.
Starting price
per month
Alternatives
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eFACiLiTY Helpdesk and Knowledgebase’s user interface
eFACiLiTY Helpdesk and Knowledgebase reviews
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eFACiLiTY Helpdesk and Knowledgebase's features
eFACiLiTY Helpdesk and Knowledgebase alternatives
eFACiLiTY Helpdesk and Knowledgebase
Starting from
1200
/user
Per month
Zendesk Suite
Starting from
No pricing info
Freshdesk
Starting from
No pricing info
Milvus
Starting from
No pricing info
eFACiLiTY Helpdesk and Knowledgebase pricing
Value for money rating:
Starting from
1200
/user
Per month
User opinions about eFACiLiTY Helpdesk and Knowledgebase price and value
Value for money rating:
eFACiLiTY Helpdesk and Knowledgebase integrations (1)
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eFACiLiTY Helpdesk and Knowledgebase support options
Typical customers
Platforms supported
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Training options
eFACiLiTY Helpdesk and Knowledgebase FAQs
eFACiLiTY Helpdesk and Knowledgebase has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
These products have better value for money
Q. What languages does eFACiLiTY Helpdesk and Knowledgebase support?
eFACiLiTY Helpdesk and Knowledgebase supports the following languages:
Arabic, English
Q. Does eFACiLiTY Helpdesk and Knowledgebase support mobile devices?
eFACiLiTY Helpdesk and Knowledgebase supports the following devices:
Android, iPhone
Q. Does eFACiLiTY Helpdesk and Knowledgebase offer an API?
Yes, eFACiLiTY Helpdesk and Knowledgebase has an API available for use.
Q. What level of support does eFACiLiTY Helpdesk and Knowledgebase offer?
eFACiLiTY Helpdesk and Knowledgebase offers the following support options:
Phone Support, Chat, Email/Help Desk, FAQs/Forum