Falkon Chat - 2026 Pricing, Features, Reviews & Alternatives

Falkon Chat is a modern, AI-driven live chat platform built for customer support, sales, and revenue teams that need secure, scalable, and intelligent customer communication.

The platform enables businesses to embed a customizable live chat widget on their website and manage all customer conversations from a single unified inbox. Falkon Chat combines real-time human chat with generative AI assistance that can automatically answer customer questions using website content, uploaded documents, FAQs, significantly reducing support workload while maintaining accuracy and brand voice.

Falkon Chat supports HIPAA-aligned controls, secure data handling, role-based access, audit logs, and conversation retention policies, making it suitable for healthcare, legal, fintech, SaaS, and regulated enterprises. The platform follows strong security practices to ensure data privacy and trust.

Teams benefit from intelligent routing, automated assignment, internal notes and real-time collaboration features that streamline workflows and improve customer experience. Managers get access to performance analytics, including agent response times, chat volumes, customer satisfaction insights, and productivity tracking.

The platform integrates seamlessly with business workflows and supports secure file sharing, scheduled reports, AI chat summaries, and customizable automation rules. Businesses can configure branding, themes, proactive chat triggers, and bot behavior to align with their customer engagement strategy.