App comparison
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Optimy
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat solution designed to covert website visitors
Optimy Alternatives & Competitors (2026)
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
0.6
Value for money
Starting price
0.7
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
USAN Contact Suite for Amazon Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Extending the power and breadth of Amazon Connect
Value for money
No pricing info
Starting price
0.3
Functionality
Computer Telephony Integration
5/5
Transcripts/Chat History
5/5
Reporting/Analytics
5/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat support & messaging solution
0.4
Value for money
Starting price
0.6
Functionality
Transfers/Routing
4.7/5
Support Ticket Management
4.7/5
Autoresponders
4.7/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
0.6
Value for money
Starting price
0.6
Functionality
Chat/Messaging
5/5
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
0.5
Value for money
Starting price
0.4
Functionality
Performance Metrics
5/5
Real-time Conversations
5/5
One-to-One Messaging
5/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Collaboration tool for SMEs and education institutes
0.6
Value for money
Starting price
0.6
Functionality
Remote Access/Control
5/5
Document Storage
5/5
Private Chat
5/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social Customer Service Software
5.0
Value for money
Starting price
Functionality
Multi-Channel Communication
N/A
Natural Language Processing
N/A
File Sharing
N/A
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat platform for customer care & customer engagement
5.0
Value for money
Starting price
1.0
Functionality
Mobile Access
5/5
Real-time Consumer-facing Chat
4/5
Proactive Chat
4/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The enterprise messaging platform
0.6
Value for money
Starting price
0.8
Functionality
API
4/5
Contextual Targeting
3/5
Social Media Integration
2/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Journey Solution
0.6
Value for money
Starting price
0.5
Functionality
Reporting & Statistics
N/A
Real-Time Chat
N/A
Live Chat
N/A
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Video Chat, Cobrowsing, Screen sharing, Certified signature
Value for money
Starting price
Functionality
Onboarding
N/A
Lead Management
N/A
Collaboration Tools
N/A
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The power of Live Engagement
5.0
Value for money
No pricing info
Starting price
5.0
Functionality
Source Tracking
N/A
Social Media Integration
N/A
Live Chat
N/A
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel virtual assistant platform
0.6
Value for money
Starting price
0.7
Functionality
Speech Recognition
N/A
Natural Language Processing
N/A
Chat Transcript
N/A
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build AI agents. No code. No limits.
0.2
Value for money
Starting price
0.3
Functionality
Live Chat
5/5
Social Media Integration
5/5
Sentiment Analysis
5/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one Website Visitor Engagement Tool
0.3
Value for money
No pricing info
Starting price
0.2
Functionality
Proactive Chat
5/5
Canned Responses
N/A
API
N/A
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer communication platform for small business owners
0.4
Value for money
Starting price
0.4
Functionality
Third-Party Integrations
5/5
Document Storage
5/5
Proactive Chat
5/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smith.ai: A superior 24/7 customer engagement solution.
0.3
Value for money
Starting price
0.2
Functionality
Third-Party Integrations
5/5
SMS Messaging
5/5
Real-time Conversations
5/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Converting existing traffic into leads & online sales
0.5
Value for money
Starting price
0.6
Functionality
Customizable Branding
5/5
Contact Database
5/5
Online Forms
5/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat tool for streamlining team communication
1.3
Value for money
Starting price
1.3
Functionality
Chat/Messaging
4.5/5
Canned Responses
4.5/5
Transcripts/Chat History
4.3/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The #1 AI-powered customer messaging platform for retailers
0.5
Value for money
Starting price
0.8
Functionality
Live Chat
5/5
Transcripts/Chat History
5/5
Support Ticket Management
5/5
Top Features
Transfers/Routing
5/5
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5