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Plumsail HelpDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk solution for Microsoft 365 and SharePoint systems
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Plumsail HelpDesk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: October 2025
Plumsail HelpDesk overview
What is Plumsail HelpDesk?
Plumsail HelpDesk is an advanced ticketing management system for Microsoft 365, SharePoint Online, and On-premises. It is packed with features that empower your customer support.
It allows you to handle support tickets instantly, e-mail communications from your customers display at the help desk right away.
Repetitive activities automation with triggers and schedulers saves your team a lot of time.
Ticket views, templates, forms, reports, statuses, and the appearance of your HelpDesk are truly customizable with Plumsail.
It has a handy web widget with a ticket submission form for external sites to prevent your customers leave from your site.
Evaluate the efficiency and intensity of HelpDesk usage based on tickets, requesters, and agent data. Data analysis and reports for each agent's productivity. An overview of customer satisfaction surveys, identification of the most active requesters, and other types of data analysis.
Use Plumsail HelpDesk with Power Automate (Microsoft Flow) to connect your help desk to social media and other sources.
Key benefits of using Plumsail HelpDesk
- All important information on a single page
- Help desk widget to provide support on public sites
- Get insight into the performance of your support team with reports
- E-mail messages from your customers instantly appear in HelpDesk
- Automate repeating tasks using triggers and schedules
Starting price
Alternatives
with better value for money
Plumsail HelpDesk’s user interface
Plumsail HelpDesk reviews
Overall rating
5.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
5
4
3
2
1
2
0
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Plumsail HelpDesk's key features
Most critical features, based on insights from Plumsail HelpDesk users:
All Plumsail HelpDesk features
Features rating:
Plumsail HelpDesk alternatives
Plumsail HelpDesk
Starting from
33
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Milvus
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Plumsail HelpDesk pricing
Value for money rating:
Starting from
33
User opinions about Plumsail HelpDesk price and value
Value for money rating:
Plumsail HelpDesk support options
Typical customers
Platforms supported
Plumsail HelpDesk FAQs
Plumsail HelpDesk has the following typical customers:
Freelancers, Small Business
These products have better value for money
Q. What languages does Plumsail HelpDesk support?
Plumsail HelpDesk supports the following languages:
English
Q. Does Plumsail HelpDesk offer an API?
No, Plumsail HelpDesk does not have an API available.