Amio vs Chatbase

Tidio

Casetext

Kommunicate

Botpress

Born Digital

CustomGPT.ai

Compare Amio and Chatbase based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Born Digital is an AI platform that caters to businesses in various sectors like telecommunications, utilities, finance, retail, travel, and real estate. The key objective is to streamline the development, launch, and management of AI-driven virtual agents. Featuring various generative and conversational AI capabilities, the platform enables organizations to build virtual agents that can automate operational tasks, handle customer inquiries, and interact with their target audience.

Casetext is a cloud-based legal research platform which helps lawyers, private practitioners and attorneys compose legal documents, perform sentence-based parallel research, add citations to arguments, and organize case information on a centralized portal. Features include natural language processing, CARA A.I., case summary database, machine learning capabilities, reporting, and more.

Amio helps you create AI-powered chatbots for e-shops that automate 95% of customer queries.

Amio's chatbot can answer any after-sales question and help with shopping by recommending the right products. By detecting customers in need of an assistant and proactively starting a conversation with them

A/B Testing

AI Copilot

AI/Machine Learning

Automated Responses

Canned Responses

Chat Transcript

Chat/Messaging

Chatbot

Code-free Development

Configurable Workflow

Contextual Guidance

Conversation Intelligence

Customer Database

Customer Engagement

Customer Experience Management

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Drag & Drop

Email Management

Feedback Management

File Sharing

For Developers

For eCommerce

For Sales Teams/Organizations

For Sales/Marketing

Intent Recognition

Knowledge Base Management

Language Detection

Lead Capture

Lead Engagement

Lead Qualification

Live Chat

Machine Learning

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Natural Language Processing

Natural Language Search

Omnichannel Communications

Performance Metrics

Personalization

Pre-Configured Bot

Proactive Chat

Process/Workflow Automation

Real-time Consumer-facing Chat

Real-Time Data

Reporting & Statistics

Reporting/Analytics

Sales Activity Management

Sentiment Analysis

SMS Messaging

Social Media Integration

Speech Recognition

Speech Synthesis

Templates

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Visual Analytics

Workflow Management

Amio

Web-based

Customer Care Manager

I like that Amio helps with the customer support workload and can help customers in multiple languages.

Head of Product

The dedicated Slack channel with Amio's success manager is a standout. Feature, providing quick resolutions and seamless support.

Customer Care Team Leader

It was very easy to set up, onboarding was nicely done and their success team is very helpful.

Reservations and Customer Service Team Leader

I like that the software is easy to use and their team is always ready to help.

IT Executive

I liked the easy onboarding process, high amount of collected leads and the help with customer service.

The deployment was late, but this was partly due to our own lack of effort.

eCommerce Manager

This combination provides an excellent customer experience while saving time and effort on manual responses.

Vedoucí týmu

The biggest value for me and my team is an integration to Genesys and the ability to automate all messaging channels we provide a support on.

Customer Care Specialist

Amio's software excels in providing a comprehensive and user-friendly experience for building and managing chatbots for e-commerce.

Customer service

It is easy to use, easy to copy and paste the things you write and then you only need to modify them accordingly.

Amio makes it incredibly easy to set up e-commerce chatbots with its user-friendly templates and AI/GPT integration.

Customer Experience Management Expert

It had some minor flaws and bugs – but hey, which application doesn’t. Most importantly Amio team were always there to provide a quick fix.

Amio screenshot

Large Enterprises

Mid Size Business

Small Business

Kommunicate is a live chat software designed to help businesses in the healthcare, eCommerce, education and other sectors build custom AI-powered chatbots. Administrators can create NLP-powered support bots to schedule meetings, qualify leads, and support customers.

AI Search and Retrieval from your Business Content. 

Botpress is an on-premise conversational artificial intelligence (AI) platform designed to help businesses in healthcare, financial services, eCommerce, education and other industries create chatbots using natural-language understanding (NLU) technology. Managers can embed chatbots on web pages and utilize a centralized dashboard to gain insights into engagement metrics.


Rapidly train your chatbot using online or offline data and effortlessly integrate it as an iframe or support widget on your website. Craft an intelligent chatbot akin to ChatGPT, perfectly aligned with your brand, in minutes.

Interaction Tracking

Lead Generation

Multiple Data Sources

Chatbase

Director IT

Overall, it was a great experience for my team and also for the end users. The quick learning and also the quality of responses were very helpful.

We trained the model using the ChatGPT 3.5 and with chatGPT 4 and we don't understand why the model 4 is not working, most of the time the answers are wrong or even no answered.

Operations Manager

I love how quickly I was able to provide it information and then be able to have an intelligent conversation about it with the information provided.

Principal

Chatbase is very easy to integrate into websites. Loading your own data into the system is also very accessible, making it a great tool for custom client solutions.

Content Manager

We are trying to use Chatbase to act as a funnel to capture travel recommendations and help women travel plan. So far, Chatbase has seemed like the best option for us.

Manager

The product looks very nice and chatbots answer very fast. Great for demo chatbots.

Pastor of Worship Arts and Media

Chatbase is a great idea for small companies or those who like to expriment.

Overall it is a very easy-to-use tool with great benefits.

IT Solutions Specialist

For example: It sometimes makes up URLs with our domain. I don't like how this can mislead some users.

Specialty Doctor

I like the user friendly prompt generation and easy to deploy the chatbot.

Chief Architect

Worst experience, crapy software, in responsive customer service and unethical policies.

Founder 

Very exciting integrations and developments planned in the roadmap which will make this an incredible service.

owner

Overall i really like the ease of use and how the bot interacts with users queries.

Lead product manager

I think there has to be an option to connect with human agent when chatbase is not able to respond It sometimes respond very fast and give long answers that make users feel slightly uncomfortable.

The overall pricing model is a bit clunky, and overall we were struggling to make it work beyond more hobbyist use cases.

I have no background in AI / chatbots and I picked it up very quickly. Your customer support team are great too.

Chatbase screenshot: Unfortunately, most chatbots aren’t intelligent enough to actually reduce customer support requests—which can be super frustrating.

Chatbase screenshot: Quickly train your chatbot with any online or offline data and embed it on your website as an iframe or support widget Create an intelligent ChatGPT-like chatbot that matches your brand’s personality in just seconds

Chatbase screenshot: Chatbase makes it easy to train your chatbot offline by uploading files like Word documents, PDFs, and other text files.  You can use plain text to train your chatbot by copy-pasting info from non-downloadable sources like emails and text messages.

Chatbase screenshot: It’s super easy to customize the look of your chatbot! add a profile picture, and modify the text bubbles.  You can also change the chatbot’s opening greeting—whether you want it to introduce itself, offer help, or provide different solutions.

Chatbase screenshot: Best of all, you can embed the chatbot on your website as a widget or iframe by simply copy-pasting the HTML code.  Once you enter a list of allowed domains, you can easily prevent your chatbot from being used on other sites.

Amio vs Chatbase Comparison (2026)

Amio

Chatbase

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives